RE: FAX service - Unknown fatal error on certain inbound

Hi Thomas,

Thanks for your update.

I am sorry for that I also can not list all the third party hardware in the
HCL for you. You may still need to search the HCL to find the appropriate
external modem. Actually little external fax modem is listed in the HCL of
Windows server 2003. Hope the other users in the newsgroup can provide some
successful experience for the issue.

The following link is for your reference:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=%2
2external+modem%22+SBS+fax&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.publi
c.windows.server.sbs&p=1&tid=b032fe75-4535-4390-a70d-379e5abe6440

Thanks for your understanding.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: FAX service - Unknown fatal error on certain inbound
|| From: "=?Utf-8?B?dGhhYnJvd24=?=" <thabrown@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | Subject: RE: FAX service - Unknown fatal error on certain inbound
| Date: Fri, 20 Jan 2006 04:19:03 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| Hi, Crini Li,
|
| Can you list those external modems that are compatible with Windows
Server
| 2003 please? The HCL catalog does not display such list, as it mixes in
an
| inordinate amount of other devices -- NIC cards, internal modems, etc.
|
| Over the past few months I have purchased 2 modems so far -- the
USRobotics
| and a Zoom -- based on searching many posts in this forum for
| recommendations. It seems I need to purchase yet a 3rd -- to use the
| Microsoft Fax service reliably.
|
| As you contend that the resolution to my original issue in this post is
to
| use a HCL-recommended modem, then your help would be much appreciated in
| deciphering the HCL which does not show an external fax modem list
| exclusively.
|
| Thank you.
|
| ""Crina Li"" wrote:
|
| > Hi Thomas,
| >
| > Thanks for your update.
| >
| > AS I know, the modem we talk about should not be a same modem. The
modem I
| > have provided is produced by 3com Company. The vendor of the modem
should
| > be different.
| >
| > As there are many modem manufacturers, we can not guarantee they are
| > compatible with Windows 2003. So we have tested some third party
hardwares
| > and we will put them in the HCL list of Windows 2003 if it is
compatible
| > with the Operation System. We can only guarantee the function of third
| > party hardwares which have been listed in the HCL. For the hardwares
which
| > are not listed in the HCL, you may need to contact the vendor for more
| > detailed information.
| >
| > Thanks for your understanding.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: FAX service - Unknown fatal error on certain inbound
| > | thread-index: AcYcSD9M88cNAiLVTMeI5cofmxejxQ==
| > | X-WBNR-Posting-Host: 207.26.28.6
| > | From: "=?Utf-8?B?dGhhYnJvd24=?=" <thabrown@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <F1617DD9-63D5-4FB3-932E-56261C9A78F5@xxxxxxxxxxxxx>
| > <plFfst#FGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
| > <A52D1ED0-E43D-4555-B552-D121C7346ABE@xxxxxxxxxxxxx>
| > <Bn9llw0GGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
| > <54C0B80E-83FB-49C5-B8D1-15FF815D6217@xxxxxxxxxxxxx>
| > <lAFTnzAHGHA.1236@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: FAX service - Unknown fatal error on certain inbound
| > | Date: Wed, 18 Jan 2006 08:00:05 -0800
| > | Lines: 121
| > | Message-ID: <881C6344-C712-43AD-BFCE-32B6B382C507@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:237674
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thank you for your reply, Crini Li,
| > |
| > | We may be talking about the same fax/modem? USRobotics makes the
Courier
| > | v.Everything, not 3Com. Unless 3Com lends its name to the same
modem.
| > |
| > | In any case, please show me where either is listed on the HCL list.
I
| > | searched
| >
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=c
| > ategoryProduct&pgn=ff26c601-26cb-496b-ab43-b950e008fedb
| > | and found only a 3Com NIC card and a USRobotics wireless adaptor --
no
| > | external modems listed for either manufacturer. Incidently that
catalog
| > | leaves much to be desired with its sloppy search results. Why are
NIC
| > cards
| > | and adaptors listed under the "external modems" category, for example?
| > |
| > | Thomas
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi Thomas,
| > | >
| > | > Thanks for your update.
| > | >
| > | > You do not need to update the Microsoft Standard 56K Modem driver,
you
| > need
| > | > to update the fax modem from vendor.
| > | >
| > | > For the same issue, I have seen the main solution for the issue is
to
| > | > change the fax modem for your SBS server.
| > | >
| > | > Fro example:
| > | >
| > | > The US Robotics Sportster 56k V.92 (model 5686) was replaced with a
| > 3Com
| > | > Courier V. Everything External modem.
| > | > The Zoom V.92 USB modem was replaced with a 3Com Courier V.
Everything
| > | > External modem.
| > | >
| > | > You may also try to contact the modem vendor to get more
information
| > for
| > | > the issue.
| > | >
| > | > Thanks for your time and I look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: FAX service - Unknown fatal error on certain inbound
| > | > | | From: "=?Utf-8?B?dGhhYnJvd24=?="
| > <thabrown@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > || Subject: RE: FAX service - Unknown fatal error on certain inbound
| > | > | Date: Tue, 17 Jan 2006 08:23:03 -0800
| > | > || Newsgroups: microsoft.public.windows.server.sbs
| > | > | |
| > | > | Thank you, Crina Li, for your helpful reply.
| > | > |
| > | > | It is impractical to make exceptions for fax senders using
| > multifunction
| > | > | devices. I see no point in confirming what machine they are
using.
| > I
| > | > assume
| > | > | that of the many different vendors and customers who sent me
faxes,
| > that
| > | > | some of them will be using multifunction machines. I cannot 2nd
| > guess
| > | > them
| > | > | and buy another fax modem hoping that will alleviate the issue.
| > Besides,
| > | > the
| > | > | Microsoft HCL list is very dubious in my opinion. If you poll
this
| > | > newsgroup
| > | > | or search on fax-related postings, one would see many are using
| > "non-HCL"
| > | > | fax/modems, and even recommending them! The USRobotics Courier
| > | > v.Everything
| > | > | EXT PnP (v90x2) model that I am using is mentioned and
recommended by
| > | > others,
| > | > | including SBS experts.
| > | > |
| > | > | Meanwhile, I did make some of the changes you suggested:
| > | > | -- I changed the baud rate from 115200 to 9600;
| > | > | -- already had disabled Compression;
| > | > | -- already had upped the phone answer from 1 to 2 rings;
| > | > |
| > | > | In regards to updating the driver, I have not done that yet.
Looking
| > at
| > | > its
| > | > | properties, I see it is Microsoft 10/1/2002 version 5.0.1.18, and
| > | > advanced
| > | > | details shows file version is 5.2.3790.0 (srv03_rtm.030324-2048).

| > Can
| > | > you
| > | > | confirm whether or not this is the "Microsoft Standard 56K Modem"
| > driver
| > | > you
| > | > | are recommending, or should I update it?
| > | > |
| > | > | Thank you for your help.
| > | > |
| > | > | Thomas
| > | > |
| > | > |
| > | >
| > | >
| > |
| >
| >
|

.

Relevant Pages

  • RE: FAX service - Unknown fatal error on certain inbound
    ... the fax modem? ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... | Yes, for successful incoming faxes, they route fine to both an internal ...
    (microsoft.public.windows.server.sbs)
  • RE: Dial-in Access from W2K to SBS 2003.
    ... please change a modem and check if the problem persists. ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... | Also, the server is using USB modems for this, will that be a problem? ...
    (microsoft.public.windows.server.sbs)
  • RE: fax not sending
    ... Thanks for updates. ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... | i have posted the log as well as tried to use a modem which is working on ...
    (microsoft.public.windows.server.sbs)
  • Re: Receiving double faxes
    ... Thanks for posting in our newsgroup and also for SBS Rocker's input. ... The problem may be caused by the fax modem, ... Open Server Management and go to Fax. ... Click Services tab and select Hide All Microsoft Services and Disable ...
    (microsoft.public.windows.server.sbs)
  • RE: Second modem not appearing in Fax Manager
    ... Thank you for posting in the SBS newsgroup. ... that the newsgroups are staffed weekdays by Microsoft Support professionals ... What model of the problematic US Robotics modem? ...
    (microsoft.public.windows.server.sbs)
Loading