RE: Unspecified Error when trying to add extra CALs to SBS2003
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Tue, 24 Jan 2006 03:17:33 GMT
Hi Tom,
Thanks for your update.
This issue may occur if the path for the SBSLicSnap.DLL file is not correct
in the registry. To check this, please first find the SBSLicSnap.DLL file
which is by default in C:\Program Files\Windows for Small Business
Server\Licensing (suppose Windows is installed on the C drive). Then please
open Registry Editor (regedit.exe), go to the
"HKEY_CLASSES_ROOT\CLSID\{30A3D0FF-71B2-4ffd-B314-4E91EDED8343}" key and
then check the value data of "(Default)".
To resolve this issue, please open a command prompt, change the location to
C:\Program Files\Windows for Small Business Server\Licensing and then run
the following command:
regsvr32 SBSLicSnap.DLL
Then check if everything is OK.
For the licensing question, I would like to suggest you contact our License
Office for help and the call is free. You can call 1-800-426-9400 (select
option 4), Monday through Friday, 6:00 A.M. to 6:00 P.M. (PST) to speak
directly to a Microsoft licensing specialist. Worldwide customers can use
the Guide to Worldwide Microsoft Licensing Sites
http://www.microsoft.com/licensing/index/worldwide.asp to find contact
information in their locations.
More information:
Frequently Asked Questions About Windows Small Business Server 2003
Licensing.
http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/licensingfa
q.mspx
Detail price information about the SBS 2003 CAL:
http://www.microsoft.com/windowsserver2003/sbs/howtobuy/pricing.mspx
Client Access Licensing for Windows Small Business Server 2003
http://www.microsoft.com/windowsserver2003/sbs/howtobuy/CALs.mspx
Hope above information helps! I am happy to be assistance of you.
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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--------------------
>Thread-Topic: Unspecified Error when trying to add extra CALs to SBS2003
>thread-index: AcYgPpcutxL6scSTSza1TmxeGgPpzw==
>X-WBNR-Posting-Host: 216.17.203.170
>From: =?Utf-8?B?VG9t?= <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
<Jlf8JHo6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<D2F9DDAD-DBCC-4674-9192-BA14BE1B5A46@xxxxxxxxxxxxx>
<7ujnj#AIGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Unspecified Error when trying to add extra CALs to SBS2003
>Date: Mon, 23 Jan 2006 09:01:02 -0800
>Lines: 277
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Jenny,
>
>Thanks for the quick response. We actually migrated from windows SBS 4.5
>(ya, very old) to SBS 2003. We basically just set up a completely new
>server, then migrated the exchange folders, etc. over to the new system.
>It's been working great so far. The antivirus software was reinstalled on
>the server after we migrated everything over.
>
>Also, on the permissions the only group that wasn't listed was the domain
>power users, but I added them and set the permissions that you specified,
but
>I'm still receiving the same error. Is there anything else I can try to
get
>the snap-in installed.
>
>We've been getting the pop-up nag screen about adding more licenses for
>about a week now, and we have a new employee starting which will put us
over
>the 20 user CAL limit. Do we have some sort of a grace period to get the
>additional CAL's added in?
>
>Thanks again,
>Tom
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi Tom,
>>
>> Thanks for posting here!
>>
>> Did you perform an in-place upgrade from SBS 2000 to SBS 2003? If so,
did
>> you uninstall your antivirus software before the upgrade? I just need to
>> confirm that you followed the steps on the page below to do the upgrade:
>>
>>
http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/gsg/chptr3b.mspx
>>
>> Based on my experience, the licensing snap-in failed to initialize issue
>> can occur if incorrect permissions are set on the Program Files\Windows
for
>> Small Business Server folder. I suggest you perform the following steps:
>>
>> 1. Go to the C:\Program Files folder, right click the "Windows for Small
>> Business Server" folder and choose Properties (I assume you installed
SBS
>> 2003 on the C drive).
>>
>> 2. Click the Security tab and make sure the following groups are listed
>> with the correct permissions:
>>
>> Group or Account Permissions
>> -------------------- --------------
>> Domain Admins Full Control
>> Domain Power Users Read & Execute; List Folder Contents; Read
>> SYSTEM Full Control
>>
>> If any account or groups are missing, please add them and set the
correct
>> permissions for them. Then please check if everything is OK.
>>
>> Hope above information helps!
>>
>> Have a nice day!
>>
>> Sincerely,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Unspecified Error when trying to add extra CALs to SBS2003
>> >thread-index: AcYd9NiaLu9hZ7kzRY+63qtmqPnN9g==
>> >X-WBNR-Posting-Host: 216.17.203.170
>> >From: =?Utf-8?B?VG9t?= <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
>> <Jlf8JHo6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Unspecified Error when trying to add extra CALs to SBS2003
>> >Date: Fri, 20 Jan 2006 11:08:07 -0800
>> >Lines: 142
>> >Message-ID: <D2F9DDAD-DBCC-4674-9192-BA14BE1B5A46@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
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>> >Newsgroups: microsoft.public.windows.server.sbs
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>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238283
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I was having some issues with adding extra CALs as well in SBS2003.
When
>> I
>> >follow the directions and try to add the SBS license snap in I get this
>> error
>> >from MMC:
>> >
>> >Snap-in failed to initialize.
>> > Name:Small Business Server Licensing
>> > CLSID:{30A3D0FF-71B2-4FFD-B314-4E91EDED8343}
>> >
>> >Was this due to something being installed incorrectly on the initial
setup?
>> >
>> >Thanks in advance for any help.
>> >Tom
>> >
>> >""Jenny wu [MSFT]"" wrote:
>> >
>> >> Hi Chris,
>> >>
>> >> Thanks for using the SBS newsgroup!
>> >>
>> >> For your description, I understand that you got the message
"Unspecified
>> >> Error" when you attempted to add additional licenses by running
Server
>> >> Management -> Licensing -> Add Licenses. If I am off base, please
don't
>> >> hesitate to let me know.
>> >>
>> >> Please try the follow steps and see if it helps:
>> >>
>> >> 1. Click Start, click Run, type "mmc" and click OK.
>> >> 2. Click Add/Remove Snap-in on the Console menu.
>> >> 3. Click Add in the Add/Remove Snap-in dialog box.
>> >> 4. In the Add Standalone Snap-in dialog box, click the Small Business
>> >> Server Licensing snap-in, click Add, click Close, and then click OK.
>> >> 5. Right-click "Small Business Server Licensing" in the left pane,
point
>> to
>> >> All Tasks and click Add Licenses.
>> >> 6. Follow the instructions to add the licenses.
>> >>
>> >> If you still get the same error, click Start, click Run, type
>> "C:\Program
>> >> Files\Windows for Small Business Server\Licensing\Activation.exe" and
>> click
>> >> OK. Follow the instructions to add the licenses, does the problem
still
>> >> persists?
>> >>
>> >> More information:
>> >>
>> >> 327644 How to configure licensing on an additional Windows server in
an
>> SBS
>> >> http://support.microsoft.com/?id=327644
>> >>
>> >> Frequently Asked Questions About Windows Small Business Server 2003
>> >> Licensing.
>> >>
>>
http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/licensingfa
>> >> q.mspx
>> >>
>> >> Related information:
>> >>
>> >> Windows Small Business Server 2003: Frequently Asked Questions
>> >>
>>
http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/generalfaq.
>> >> mspx
>> >>
>> >> Detail price information about the SBS 2003 CAL:
>> >> http://www.microsoft.com/windowsserver2003/sbs/howtobuy/pricing.mspx
>> >>
>> >> Client Access Licensing for Windows Small Business Server 2003
>> >> http://www.microsoft.com/windowsserver2003/sbs/howtobuy/CALs.mspx
>> >>
>> >> Hope above information helps! I am happy to be assistance of you and
>> look
>> >> forward to your reply!
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >>
>> >> Jenny Wu
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Unspecified Error when trying to add extra CALs to
SBS2003
>> >> >thread-index: AcXqCvE1MsJh/4DuQXWm/B5YiPoi7A==
>> >> >X-WBNR-Posting-Host: 217.36.101.82
>> >> >From: "=?Utf-8?B?Q2hyaXMgSGFydA==?="
>> <ChrisHart@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: Unspecified Error when trying to add extra CALs to SBS2003
>> >> >Date: Tue, 15 Nov 2005 09:35:16 -0800
>> >> >Lines: 18
>> >> >Message-ID: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:222503
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Hi,
>> >> >
>> >> >I'm trying to add another 5 user CAL to a SBS2003 server.
>> >> >
>> >> >However, when I click add license (using server management tool) I
get
>> the
>> >> >error
>> >> >
>> >> >'unspecified error'
>> >> >
>> >> >Nothing is shown in the event log and I can't find anything on the
MS
>> >> >knowledgebase.
>> >> >
>> >> >Anyone have any ideas?
>> >> >
>> >> >Thanks,
>> >> >Chris
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >
>>
>>
>
.
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