RE: FAX service - Unknown fatal error on certain inbound

Hi Thomas,

Thanks for your update.

You do not need to update the Microsoft Standard 56K Modem driver, you need
to update the fax modem from vendor.

For the same issue, I have seen the main solution for the issue is to
change the fax modem for your SBS server.

Fro example:

The US Robotics Sportster 56k V.92 (model 5686) was replaced with a 3Com
Courier V. Everything External modem.
The Zoom V.92 USB modem was replaced with a 3Com Courier V. Everything
External modem.

You may also try to contact the modem vendor to get more information for
the issue.

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| Thread-Topic: FAX service - Unknown fatal error on certain inbound
| | From: "=?Utf-8?B?dGhhYnJvd24=?=" <thabrown@xxxxxxxxxxxxxxxxxxxxxxxxx>
|| Subject: RE: FAX service - Unknown fatal error on certain inbound
| Date: Tue, 17 Jan 2006 08:23:03 -0800
|| Newsgroups: microsoft.public.windows.server.sbs
| |
| Thank you, Crina Li, for your helpful reply.
|
| It is impractical to make exceptions for fax senders using multifunction
| devices. I see no point in confirming what machine they are using. I
assume
| that of the many different vendors and customers who sent me faxes, that
| some of them will be using multifunction machines. I cannot 2nd guess
them
| and buy another fax modem hoping that will alleviate the issue. Besides,
the
| Microsoft HCL list is very dubious in my opinion. If you poll this
newsgroup
| or search on fax-related postings, one would see many are using "non-HCL"
| fax/modems, and even recommending them! The USRobotics Courier
v.Everything
| EXT PnP (v90x2) model that I am using is mentioned and recommended by
others,
| including SBS experts.
|
| Meanwhile, I did make some of the changes you suggested:
| -- I changed the baud rate from 115200 to 9600;
| -- already had disabled Compression;
| -- already had upped the phone answer from 1 to 2 rings;
|
| In regards to updating the driver, I have not done that yet. Looking at
its
| properties, I see it is Microsoft 10/1/2002 version 5.0.1.18, and
advanced
| details shows file version is 5.2.3790.0 (srv03_rtm.030324-2048). Can
you
| confirm whether or not this is the "Microsoft Standard 56K Modem" driver
you
| are recommending, or should I update it?
|
| Thank you for your help.
|
| Thomas
|
|

.

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