RE: Remote Assistance not working

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Hi Sean,

Thanks for your update. If possible, you can post the resolution here after
you resolved the issue so that we can share the knowledge from your
experience. Thanks you so much-)!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: Remote Assistance not working
>thread-index: AcYblAoPy1DvuHtrTb6YZqjZ+leoeA==
>X-WBNR-Posting-Host: 67.107.193.136
>From: "=?Utf-8?B?U2VhbiBWcmVlbGFuZA==?="
<SeanVreeland@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <FF2A72BB-0044-4A48-89C5-EB2713F44819@xxxxxxxxxxxxx>
<oHwmp8duFHA.768@xxxxxxxxxxxxxxxxxxxxx>
<C29EBE61-6346-47AD-AC70-76A55FC5EBB7@xxxxxxxxxxxxx>
<F87CB483-1D7A-4FD6-9AD7-F9FBFDF0954E@xxxxxxxxxxxxx>
<E7679467-C703-4301-8ABB-134A5EAF6564@xxxxxxxxxxxxx>
<DC8B0F35-BD91-4285-82C8-2BCF2938B91D@xxxxxxxxxxxxx>
<EB5B999C-F73A-42D5-B4D4-DA5F1E17C05C@xxxxxxxxxxxxx>
<EB3D6B8C-7C70-4524-BE3C-802A4B5DD049@xxxxxxxxxxxxx>
<jmceglpFGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
<9C7C484D-1CF5-4256-9EC4-252087C07FA8@xxxxxxxxxxxxx>
<Xo4rXxyFGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
<B825CEC9-F916-4576-B87C-831A77023EC6@xxxxxxxxxxxxx>
<jFWFw9BGGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<8023C9F4-5CE3-4366-9E55-062E8EF620D5@xxxxxxxxxxxxx>
<1UpCLYoGGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
<44DB4019-77BA-4A78-B5DC-9DA179E5DB7F@xxxxxxxxxxxxx>
<yl7PgQxGGHA.1236@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Remote Assistance not working
>Date: Tue, 17 Jan 2006 10:30:06 -0800
>Lines: 306
>Message-ID: <CAE5B76F-5062-4B0A-AC50-A61EA1F80D70@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:237403
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Jenny, I rebooted the SBS with no sucess. I guess I will be calling in.
>
>Thanks for all your help!
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi Sean,
>>
>> Thanks for your understanding-)! I appreciate your time and efforts to
the
>> issue. I am glad to be of assistance to you.
>>
>> Have a nice day!
>>
>> Sincerely,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Remote Assistance not working
>> >thread-index: AcYazzL8y+Z0G+6wSXeG3nDa9MwHzA==
>> >X-WBNR-Posting-Host: 67.107.193.136
>> >From: "=?Utf-8?B?U2VhbiBWcmVlbGFuZA==?="
>> <SeanVreeland@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <FF2A72BB-0044-4A48-89C5-EB2713F44819@xxxxxxxxxxxxx>
>> <oHwmp8duFHA.768@xxxxxxxxxxxxxxxxxxxxx>
>> <C29EBE61-6346-47AD-AC70-76A55FC5EBB7@xxxxxxxxxxxxx>
>> <F87CB483-1D7A-4FD6-9AD7-F9FBFDF0954E@xxxxxxxxxxxxx>
>> <E7679467-C703-4301-8ABB-134A5EAF6564@xxxxxxxxxxxxx>
>> <DC8B0F35-BD91-4285-82C8-2BCF2938B91D@xxxxxxxxxxxxx>
>> <EB5B999C-F73A-42D5-B4D4-DA5F1E17C05C@xxxxxxxxxxxxx>
>> <EB3D6B8C-7C70-4524-BE3C-802A4B5DD049@xxxxxxxxxxxxx>
>> <jmceglpFGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
>> <9C7C484D-1CF5-4256-9EC4-252087C07FA8@xxxxxxxxxxxxx>
>> <Xo4rXxyFGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>> <B825CEC9-F916-4576-B87C-831A77023EC6@xxxxxxxxxxxxx>
>> <jFWFw9BGGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> <8023C9F4-5CE3-4366-9E55-062E8EF620D5@xxxxxxxxxxxxx>
>> <1UpCLYoGGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Remote Assistance not working
>> >Date: Mon, 16 Jan 2006 11:01:04 -0800
>> >Lines: 314
>> >Message-ID: <44DB4019-77BA-4A78-B5DC-9DA179E5DB7F@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:237079
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Jenny,
>> >
>> >I did do reinstall the compents as you requested.
>> >
>> >However, I made some changes to our server, and will be rebooting
today.
>> I
>> >will let you know the result. If that does not resolve the issue, I
will
>> >call the CSS.
>> >
>> >Thanks for ALL your help Ma'am!
>> >
>> >-Sean
>> >
>> >""Jenny wu [MSFT]"" wrote:
>> >
>> >> Hi Sean,
>> >>
>> >> Thanks for your update.
>> >>
>> >> I am sorry for the delayed response due to weekend. Please understand
>> that
>> >> the newsgroups are staffed weekdays by Microsoft Support
professionals
>> to
>> >> answer your systems and applications questions. Your understanding is
>> >> greatly appreciated!
>> >>
>> >> Have you tried to reinstall the remote assistance components on SBS
2003
>> >> server box and then configured the remote assistance as I suggested
in
>> >> previous posts?
>> >>
>> >> If it still can not help, I would like to suggest you call our CSS
via
>> >> phone so that the issue can be resolved efficiently. Since we need
more
>> >> information for further analyze the issue, it is hard handle in
>> newsgroup.
>> >>
>> >> To obtain the phone numbers for specific technology request please
take
>> a
>> >> look at the web site listed below.
>> >>
>> >> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
>> >>
>> >> If you are outside the US please see http://support.microsoft.com for
>> >> regional support phone numbers.
>> >>
>> >> Thanks for your understanding!
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >>
>> >> Jenny Wu
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Remote Assistance not working
>> >> >thread-index: AcYYaVwRUfkQMv6STEe4pZW44zUY8g==
>> >> >X-WBNR-Posting-Host: 67.107.193.136
>> >> >From: "=?Utf-8?B?U2VhbiBWcmVlbGFuZA==?="
>> >> <SeanVreeland@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >References: <FF2A72BB-0044-4A48-89C5-EB2713F44819@xxxxxxxxxxxxx>
>> >> <oHwmp8duFHA.768@xxxxxxxxxxxxxxxxxxxxx>
>> >> <C29EBE61-6346-47AD-AC70-76A55FC5EBB7@xxxxxxxxxxxxx>
>> >> <F87CB483-1D7A-4FD6-9AD7-F9FBFDF0954E@xxxxxxxxxxxxx>
>> >> <E7679467-C703-4301-8ABB-134A5EAF6564@xxxxxxxxxxxxx>
>> >> <DC8B0F35-BD91-4285-82C8-2BCF2938B91D@xxxxxxxxxxxxx>
>> >> <EB5B999C-F73A-42D5-B4D4-DA5F1E17C05C@xxxxxxxxxxxxx>
>> >> <EB3D6B8C-7C70-4524-BE3C-802A4B5DD049@xxxxxxxxxxxxx>
>> >> <jmceglpFGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
>> >> <9C7C484D-1CF5-4256-9EC4-252087C07FA8@xxxxxxxxxxxxx>
>> >> <Xo4rXxyFGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>> >> <B825CEC9-F916-4576-B87C-831A77023EC6@xxxxxxxxxxxxx>
>> >> <jFWFw9BGGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: RE: Remote Assistance not working
>> >> >Date: Fri, 13 Jan 2006 09:47:02 -0800
>> >> >Lines: 311
>> >> >Message-ID: <8023C9F4-5CE3-4366-9E55-062E8EF620D5@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:236472
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Jenny,
>> >> >
>> >> >All of the registry keys were present, and I performed all of the
>> actions
>> >> >you requested to no avail. Anything left in your bucket of tricks?
>> >> >
>> >> >Thanks,
>> >> >
>> >> >_Sean Vreeland
>> >> >
>> >> >""Jenny wu [MSFT]"" wrote:
>> >> >
>> >> >> Hi Sean,
>> >> >>
>> >> >> Thanks for your update.
>> >> >>
>> >> >> Let's try to reinstall the remote assistance components on SBS
2003
>> >> server
>> >> >> box to test.
>> >> >>
>> >> >> Click Start , click Run , type cmd , and then click OK to open a
>> command
>> >> >> prompt.
>> >> >> Type "net stop helpsvc" (no quotation marks), and then press
ENTER.
>> >> >> Type "cd /d windir \pchealth\helpctr"(no quotation marks), where
>> >> "windir"
>> >> >> is the Windows folder, and then press ENTER.
>> >> >> Type "rd packagestore /s /q"(no quotation marks), and then press
>> ENTER.
>> >> >> Type "cd binaries" (no quotation marks), and then press ENTER.
>> >> >> Type "start /w helpsvc /svchost netsvcs /regserver /install"(no
>> >> quotation
>> >> >> marks)
>> >> >>
>> >> >> Checked the following registry keys if they were missing i
exported
>> them
>> >> >> from a working server.
>> >> >>
>> >> >> Missing registry:
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{833E4001-AFF7-4AC3-AAC2-9F24C1457
>> >> >> BCE}
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\HelpSvc.EXE
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{833E4000-AFF7-4AC3-AAC2-9F24C14
>> >> >> 57BCE}
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PCHealth
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile
>> >> >> \AuthorizedApplications\List
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HelpSvc
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\HelpSvc
>> >> >>
>> >> >>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HELPSVC
>> >> >>
>> >> >>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\He
>> >> >> lpSvc
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\HelpCtr.EXE
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\helpctr.exe
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FC7D9E02-3F9E-11d3-93C0-00C04F72D
>> >> >> AF7}
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FC7D9E06-3F9E-11d3-93C0-00C04F72D
>> >> >> AF7}
>> >> >>
>> >> >>
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FC7D9E08-3F9E-11d3-93C0-00C04F72D
>> >> >> AF7}
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HCP
>

.

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