RE: backup fail

Hi,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

This problem may be related to the Site Server ILS so I do suggest you
uninstall it to see if it helps. You can refer to the following steps:

1.. Click Start, point to Settings, and then click Control Panel.
2.. Double-click Add/Remove Programs.
3.. Click Add/Remove Windows Components.
4.. Under Components, click Networking Services (but do not click to
clear
the check box), and then click Details.
5.. Under Subcomponents of Networking Services, click to clear the Site
Server ILS Services check box, click OK, and then click Next.
6.. Click Finish.

Then test the issue, how about the result?

If the issue persists, please try to use ESEUTIL utility to remount the
information store to see if the issue be fixed:

1. Dismount the information store
2. Make an offline backup of priv1.edb and priv1.stm, but make sure you
have 110% of the database size available on the same partition
3. Run c:\exchsrvr\bin\eseutil /r x:\exchsrvr\mdbdata\priv1.edb or
c:\exchsrvr\bin\eseutil /r /ispriv (depending on your exchange version)
4. Remount your information store

How about the result?

Can I confirm with you that the issue happens when you use the SBS backup
wizard to backup?

If yes, I would like to suggest you reinstall the SBS backup component to
make every thing goes well. You can refer to the following steps to process:

We need first change the regedit as the following:

On the server, run "regedit" (without quotation marks), rename
HKEY_LOCAL_MACHINE\software\microsoft\smallbusinessserver\backup and
%systemroot%\Program Files\Microsoft Small Business Server\Backup

Then you can refer to the steps below:

1) Run the SBS integrated setup by clicking ''Change/Remove'' for the
''Windows Small Business Server 2003'' item in ''Add/Remove Programs''.

2) Select ''Reinstall'' next to ''Server Tools''. Select ''NONE'' next
to ''Intranet'', ''Monitoring'', ''Networking'', ''Administration'', and
''Client Deployment''.

3) Reboot when prompted once the installation is finished.

After reinstall the component, please try to check the backup snap in on
server management console, does the issue disappears?

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: backup fail
>thread-index: AcYaVcvUJY08vI1AQbSO4BTGZLw18g==
>X-WBNR-Posting-Host: 66.28.244.130
>From: =?Utf-8?B?a2hhbGVkIGF6emF6?= <khaledazzaz@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <7D097156-673C-44E8-BC16-F5A6942BD74D@xxxxxxxxxxxxx>
<iWgnEtcFGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
<8DCBA765-EBF9-4374-89EA-BDF3084A6965@xxxxxxxxxxxxx>
>Subject: RE: backup fail
>Date: Sun, 15 Jan 2006 20:32:02 -0800
>Lines: 273
>Message-ID: <424CFC0A-A703-44ED-B79E-52119FB0186F@xxxxxxxxxxxxx>
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi
>I am sorry, I was mistaken. I have a different error now:
>
>Backup Status
>Operation: Backup
>Active backup destination: File
>Media name: "Small Business Server Backup (02).bkf created 1/14/2006 at
3:00
>AM"
>
>Volume shadow copy creation: Attempt 1.
>Backup (via shadow copy) of "C: "
>Backup set #1 on media #1
>Backup description: "SBS Backup created on 1/14/2006 at 3:00 AM"
>Media name: "Small Business Server Backup (02).bkf created 1/14/2006 at
3:00
>AM"
>
>Backup Type: Normal
>
>Backup started on 1/14/2006 at 3:06 AM.
>Backup completed on 1/14/2006 at 4:18 AM.
>Directories: 9739
>Files: 108937
>Bytes: 38,648,479,966
>Time: 1 hour, 11 minutes, and 44 seconds
>Backup (via shadow copy) of "E: "
>Backup set #2 on media #1
>Backup description: "SBS Backup created on 1/14/2006 at 3:00 AM"
>Media name: "Small Business Server Backup (02).bkf created 1/14/2006 at
3:00
>AM"
>
>Backup Type: Normal
>
>Backup started on 1/14/2006 at 4:18 AM.
>Backup completed on 1/14/2006 at 4:40 AM.
>Directories: 5710
>Files: 54317
>Bytes: 8,969,892,092
>Time: 21 minutes and 29 seconds
>Backup of "AIRPDC2\Microsoft Information Store\First Storage Group"
>Backup set #3 on media #1
>Backup description: "SBS Backup created on 1/14/2006 at 3:00 AM"
>Media name: "Small Business Server Backup (02).bkf created 1/14/2006 at
3:00
>AM"
>
>Backup Type: Normal
>
>Backup started on 1/14/2006 at 4:40 AM.
>The 'Microsoft Information Store' returned 'Error returned from an ESE
>function call (d).
>
>' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft
>Information Store' returned 'Error returned from an ESE function call (d).
>
>' from a call to 'HrESEBackupRead()' additional data '-'
>The operation was ended.
>Backup completed on 1/14/2006 at 4:50 AM.
>Directories: 0
>Files: 2
>Bytes: 6,131,233,642
>Time: 10 minutes and 33 seconds
>
>----------------------
>
>The operation did not successfully complete.
>
>I called Microsoft PSS and we did an offline backup of the information
>store, It was completed successfully. They did also use the eseutil and
>isinteg utility too. the outpout of theses utilities was ok. Using the
small
>business backup gave that error and another one in the Application event
log:
>
>Event Type: Error
>Event Source: ESE
>Event Category: Logging/Recovery
>Event ID: 478
>Date: 1/14/2006
>Time: 4:50:41 AM
>User: N/A
>Computer: AIRPDC2
>Description:
>Information Store (4568) The streaming page read from the file "C:\Program
>Files\Exchsrvr\mdbdata\priv1.stm" at offset 184520704 (0x000000000aff9000)
>for 4096 (0x00001000) bytes failed verification due to a page checksum
>mismatch. The expected checksum was 3383479753 (0x00000000c9abcdc9) and
the
>actual checksum was 4225161683 (0x00000000fbd6d9d3). The read operation
will
>fail with error -613 (0xfffffd9b). If this condition persists then please
>restore the database from a previous backup.
>
>For more information, click http://www.microsoft.com/contentredirect.asp.
>
>
>
>
>"khaled azzaz" wrote:
>
>> Thanks for your help
>> Installing the rest of the service packs fixed the problem.
>>
>> Thanks Jenny
>>
>>
>>
>> ""Jenny wu [MSFT]"" wrote:
>>
>> > Hi,
>> >
>> > Thanks for using the SBS newsgroup.
>> >
>> > From your description, I understand that the backup task failed with
ESE
>> > 478 error event. If I am off base, please don't hesitate to let me
know.
>> >
>> > Error -613 translates to JET_errSLVReadVerifyFailure (checksum error
in SLV
>> > file during backup, where "SLV" stands for "streaming" or ".stm" file).
>> >
>> > Based on my research, this issue could be caused by the following
three
>> > causes:
>> >
>> > =================
>> > 1. Some third party software such as eXclaimer and Sybari Antigen. To
avoid
>> > any affect from third party software, please perform a clean boot, and
then
>> > check if there is any change.
>> >
>> > To perform a clean boot, follow the steps below:
>> >
>> > A. Click Start, click Run, type "msconfig" (without the quotation
marks)
>> > and click OK.
>> > B. Select "Selective Startup" and remove the check box for "Load
Startup
>> > Items".
>> > C. On the "Services" tab, click Enable All.
>> > D. Check "Hide all Microsoft Services", click Disable All and clear
"Hide
>> > all Microsoft Services".
>> > E. Click the OK button and then Click Yes to restart your computer.
>> > F. Try to backup again, how about the result?
>> >
>> > =================
>> > 2. This issue may also be caused by the error with hard disk or with
the
>> > hard disk controller. To troubleshoot hardware problems
>> > A. View the System log to determine whether disk I/O errors are
listed.
>> > B. Obtain available firmware updates or driver updates for your hard
disk
>> > drive controllers.
>> > C. Run the Chkdsk utility to determine whether a problem exists with
the
>> > hard disk drives.
>> >
>> > =================
>> > 3. The issue can happen if the information store database is damaged
or
>> > corrupted either. If the above test did not help you find the cause,
you
>> > may defragment and repair the information store database referring to
the
>> > KB810333.
>> >
>> > You may receive the "ESE event ID 215 the backup has been stopped
because
>> > it was halted by the client" error message in Exchange 2000 Server
>> > http://support.microsoft.com/?id=810333
>> >
>> > For your information:
>> >
>> > How to defragment Exchange databases
>> > http://support.microsoft.com/?id=328804
>> >
>> > What is more, I would like to suggest you apply the SBS 2003 SP1
(including
>> > Exchange 2003 SP1) to the server box to resolve the problem. There are
some
>> > known issues if there is only Windows 2003 SP1 installed on the server
box.
>> >
>> > It is recommended you apply SBS sp1 follow installation guide provided
by
>> > Microsoft and you will not encounter many issues.
>> >
>> > You can refer to the following link to apply SBS SP1:
>> > http://www.smallbizserver.net/Default.aspx?PageContentID=62&tabid=236
>> >
>> > In the following website you can find many useful resources related to
SBS
>> > SP1:
>> > http://www.smallbizserver.net/Default.aspx?PageContentID=53&tabid=236
>> >
>> > The website includes: What is SP1 for SBS 2003 and what you need to
know |
>> > Standard install step-by-step | Premium install step-by-step | Things
to do
>> > after the upgrade | Errors that can occur after the upgrade
>> >
>> > Hope above information helps. I am happy to be of assistance to you
and
>> > look forward to your reply.
>> >
>> > Have a nice day!
>> >
>> > Sincerely,
>> >
>> > Jenny Wu
>> > Microsoft CSS Online Newsgroup Support
>> > Get Secure! - www.microsoft.com/security
>> > ======================================================
>> > This newsgroup only focuses on SBS technical issues. If you have
issues
>> > regarding other Microsoft products, you'd better post in the
corresponding
>> > newsgroups so that they can be resolved in an efficient and timely
manner.
>> > You can locate the newsgroup here:
>> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >
>> > When opening a new thread via the web interface, we recommend you
check the
>> > "Notify me of replies" box to receive e-mail notifications when there
are
>> > any updates in your thread. When responding to posts via your
newsreader,
>> > please "Reply to Group" so that others may learn and benefit from your
>> > issue.
>> >
>> > Microsoft engineers can only focus on one issue per thread. Although
we
>> > provide other information for your reference, we recommend you post
>> > different incidents in different threads to keep the thread clean. In
doing
>> > so, it will ensure your issues are resolved in a timely manner.
>> >
>> > For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> > check http://support.microsoft.com for regional support phone numbers.
>> >
>> > Any input or comments in this thread are highly appreciated.
>> > ======================================================
>> > This posting is provided "AS IS" with no warranties, and confers no
rights.
>> >
>> > --------------------
>> > >Thread-Topic: backup fail
>> > >thread-index: AcYUvgcRUwaa/DbbT06NRz5O7GbeRQ==
>> > >X-WBNR-Posting-Host: 66.28.244.181
>> > >From: =?Utf-8?B?a2hhbGVkIGF6emF6?=
<khaledazzaz@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> > >Subject: backup fail
>> > >Date: Sun, 8 Jan 2006 17:43:02 -0800
>> > >Lines: 31
>> > >Message-ID: <7D097156-673C-44E8-BC16-F5A6942BD74D@xxxxxxxxxxxxx>
>> > >MIME-Version: 1.0
>> > >Content-Type: text/plain;
>> > > charset="Utf-8"
>> > >Content-Transfer-Encoding: 7bit
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>> > >Importance: normal
>> > >Priority: normal
>> > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> > >Newsgroups: microsoft.public.windows.server.sbs
>> > >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> > >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> > >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:234991
>> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> > >
>> > >Hi
>> > >I recently restore SBS2003 to a new hard drive. It has been working
for a
>> > >week with no issues. The backup was working during this week. Sudenly
i
>> > have
>> > >this error in the applictaion log, and the backup failed.
>> > >
>> > >Windows 2003 SP1 Was applied by one of the guys who works in the
copany.
>> > but
>> > >not the rest of the SP1 of SBS2003. That was done 9 months ago. We
kept
>> > like
>> > >that because we do not want to change that much on the server.
>> > >
>> > >Event Type: Error
>> > >Event Source: ESE
>> > >Event Category: Logging/Recovery
>> > >Event ID: 478
>> > >Date: 1/8/2006
>> > >Time: 8:28:34 PM
>> > >User: N/A
>> > >Computer: AIRPDC2
>> > >Description:
>> > >Information Store (6648) The streaming page read from the file
"C:\Program
>> > >Files\Exchsrvr\mdbdata\priv1.stm" at offset 184520704
(0x000000000aff9000)
>> > >for 4096 (0x00001000) bytes failed verification due to a page
checksum
>> > >mismatch. The expected checksum was 3383479753 (0xc9abcdc9) and the
>> > actual
>> > >checksum was 4225161683 (0xfbd6d9d3). The read operation will fail
with
>> > >error -613 (0xfffffd9b). If this condition persists then please
restore
>> > the
>> > >database from a previous backup.
>> > >
>> > >For more information, click
http://www.microsoft.com/contentredirect.asp.
>> > >
>> > >Please help
>> > >Thank you
>> > >
>> > >
>> >
>> >
>

.

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