RE: POP3 Connector
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Mon, 16 Jan 2006 07:04:45 GMT
Hi Sondra,
Thank you for your kind update.
I am sorry for the delay in responding due to weekend, thanks for the
understanding.
Please note the partner managed newsgroups are staffed weekdays by
Microsoft Support professionals. Our goal is to provide a one business day
response to all posts.
For time critical issues (not business down), we encourage you to contact
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I. Considering the current condition, it is worth a try that we reinstall
the POP3 connector to make it is in good status.
1. Rename the POP folder to POP.old in the following location:
C:\Program Files\Microsoft Windows Small Business Server\Networking
2. Use regedit, locate the "POP3 Connector" key in the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Network
3. Export the "POP3 Connector" key to the desktop as a backup. Delete the
"POP3 Connector" key and close the registry editor.
4. In Windows Explorer, show hidden and system files by going to "Tools",
"Folder Options" and "Views", and unhide the hidden files, as well as the
system files.
5. Search for and delete all SITxxxxx.tmp folders
6. Manually execute the POP3.MSI file from the SBS 2003 CD #3, \SBS\POP3
folder. This should show the "Preparing to install" and then some actual
install progress going on.
II. If the issue persists, please enable e-mail message tracking on the
Windows Small Business Server-based computer. For additional information,
click the following article number to view the article in the Microsoft
Knowledge Base:
821910 (http://support.microsoft.com/kb/821910/) How to troubleshoot for
Exchange Server 2003 transport issues
III. Verify that your default recipient policy contains the correct e-mail
domain. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:
842293 (http://support.microsoft.com/kb/842293/) Event 1070 is logged and
e-mail messages are not delivered with the SBS 2003 Connector for PO842293
Mailboxes
IV. Determine whether any rules exist in the affected user's Outlook
client program. A rule might be defined to automatically move e-mail
messages when they arrive in the user's mailbox. To view the rules in
Outlook, click Rules and Alerts on the Tools menu.
V. Determine whether anonymous access has been disabled on the default
SMTP Virtual Server on the Windows Small Business Server-based computer. If
anonymous access has been disabled and if you configure the POP3 Connector
diagnostic logging to the maximum level, the following event may be logged
in the Application log in Event Viewer:
Event Source: POP3 Connector
Event Category: Download
Event ID: 12052
Date: date
Time: time
Type: Error
User: N/A
Computer: computername
Description: POP3: An error occurred during a POP3 Transaction to host name
of remote POP3 server for user username. The error is 86.
To enable anonymous access on the default SMTP Virtual Server, follow these
steps:
a. In the Server Management tool, expand Advanced Management, expand SBS
(Exchange), expand Servers, expand your server, expand Protocols,
right-click Mailbox Store (ServerName), and then expand SMTP.
b. Right-click Default SMTP Virtual Server, and then click Properties.
c. Click the Access tab, and then click Authentication.
d. Click to select the Anonymous access check box, and then click OK two
times.
VI. Make sure that an antivirus program is not scanning the PickUp folder
on the Windows Small Business Server-based computer. You must exclude the
Mailroot folder and all its subfolders from antivirus scanning.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
823166 (http://support.microsoft.com/kb/823166/) Overview of Exchange
Server 2003 and antivirus software
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Have a nice day!
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: POP3 Connector
>thread-index: AcYYevb68BbRBMg/Sa+5yUFdTKC1lw==
>X-WBNR-Posting-Host: 24.60.233.123
>From: =?Utf-8?B?U29uZHJh?= <Sondra@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <03552E8C-B507-426A-8516-399F0B471362@xxxxxxxxxxxxx>
<P8q3x0$FGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: POP3 Connector
>Date: Fri, 13 Jan 2006 11:53:03 -0800
>Lines: 196
>Message-ID: <10C77B02-4346-46C1-A095-E262B2D5E45D@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:236499
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi,
>
>Thanks for the help, which got me a bit further, but mail still is not
being
>routed to individual mailboxes.
>
>I have maximuim logging on and it reports all is well (see below):
>
>1. The connector makes a successful connection and logon to the remote POP
>server
>2. It detects that there is mail and downloads the mail
>3. Reports the download was sucessful and the message has an ID number, etc
>4. The it reports that the mail will be routed to the Internal mail user
>5. Then reports the message was sucessful routed to user: blah blah
>
>Key things to note:
>
>1. The mail does not go into the unroutable queue, or any queue for that
>matter - The mail just disappears??
>2. I have policies configured
>3. If I go into Outlook and send a mail to myself (using the address that
>is shown in event viewer that it routed it too) and the mail comes right
to
>me, no problem.
>4. I have no problem sending mail internally or externally
>
>This is driving me CRAZY. Do you have ANY suggestions?
>
>Thanks a bunch!
>Sondra
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hello Sondra,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that Mail is downloaded, but
is
>> not reaching the user mailbox in the SBS Server network. If I have
>> misunderstood the problem, please don't hesitate to let me know.
>>
>> I. In this situation, there may be an issue either with Mailflow or
the
>> configuration of the POP3 connector itself.? Some possible steps to take
>> here would include:
>>
>> A. Stop the SMTP Virtual Server (not the service).? Initiate a POP3
>> download.? You will find the message is placed into the mailroot\Pickup
>> folder.? From here, you can use Notepad to open the mail message and
view
>> the content.? The main thing you are looking for here is the header
>> information.
>>
>> B. Increase the level of diagnostic logging to maximum.? Initiate a
>> download of POP3 mail and then check the event viewer for POP3 events.
>>
>> C. If IIS or SMTP has been removed and then reinstalled, the POP3 Conn
>> Event Sink will no longer be registered and therefore messages will NDR
>> with the mspop3conn recipients.? To fix this, run imbreg.exe which is
>> located in the %systemroot%\Program Files\Microsoft Small Business
>> Server\Networking\POP3 folder
>>
>> II. If the issue persists, please kindly refer to the following KB
>> article to troubleshoot the CDO transfer and SMTP delivery process:
>>
>> 885685 How to troubleshoot the POP3 Connector in Windows Small Business
>> Server 2003
>> http://support.microsoft.com/?id=885685
>>
>> III. Based on my research, this behavior occurs if there is no
recipient
>> policy for the expected domain in the Exchange 2003 organization.
>>
>> Add a recipient policy for the expected domain. To do so:
>> 1. In Exchange System Manager, expand the Recipients object, and then
>> expand the Recipient Policies object.
>> 2. In the right pane, right-click Default Policy, and then click
>> Properties.
>> 3. Click the E-Mail Addresses (Policy) tab.
>> 4. Click New, click SMTP Address, and then click OK to add a new SMTP
>> address.
>> 5. In the Address box, type @expecteddomain.com, where expecteddomain
is
>> the domain to which the sender is trying to send mail. Click Apply, and
>> then click OK.
>> 6. In the Default Policy Properties dialog box, click the E-Mail
Addresses
>> (Policy) tab, and then click to select the check box next to the SMTP
>> address that you just created.
>> 7. Click Apply. Click Yes when you receive the following prompt:
>> The e-mail addresses of type(s) [smtp] have been modified. Do you want
to
>> update all corresponding recipient e-mail addresses to match these new
>> address(es)?
>> If you want to make the new SMTP address the default reply-to address
for
>> all of the users in your Exchange 2000 organization, click the new
address,
>> click Set as Primary, click Apply, and then click OK.
>>
>> If you want to update the Default Policy immediately, right-click
Default
>> Policy, and then click Apply this policy now.
>>
>> 325464 The POP3 Connector May Not Deliver Mail to Users
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;325464
>>
>> Note: This article also applies to SBS 2003 Server.
>>
>>
>> IV. If the issue still persists, please increase the diagnostic
logging
>> level to Maximum on the POP3 Connector, and then reproduce this issue,
then
>> run 'eventvwr.exe' (without the quotation marks) on the command prompt
on
>> the SBS 2003 Server, and check if there are any error messages about
this
>> issue, then paste the full context in your reply.
>>
>>
>> More helpful information:
>> 300681 E-mail to external recipients with the same e-mail domain causes
NDR
>> messages when using the Connector for POP3 Mailboxes
>> http://support.microsoft.com/?id=300681
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Have a nice day!
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: POP3 Connector
>> >thread-index: AcYXiiCGeQPOgWdJTaOzwgElU9IwGg==
>> >X-WBNR-Posting-Host: 24.60.233.123
>> >From: =?Utf-8?B?U29uZHJh?= <Sondra@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: POP3 Connector
>> >Date: Thu, 12 Jan 2006 07:09:04 -0800
>> >Lines: 17
>> >Message-ID: <03552E8C-B507-426A-8516-399F0B471362@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:236088
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I have set-up the POP3 connector to download mail from an external mail
>> >server. The compnay does not host their own domain name and use an
>> outside
>> >service.
>> >
>> >The POP3 connector attaches and downloads the mail fine, but never
routes
>> it
>> >to the correct exchange mailbox? It just tries to route it to their
>> external
>> >mail address.
>> >
>> >The POP3 connector looks as it would download the mail and route it to
the
>> >internal Exchange mailbox since you put this info in the configuration
for
>> >each POP3 user.
>> >
>> >What am I missing. Needless to say, I am NOT an Exchange expert!
>> >
>> >Thanks,
>> >Sondra
>> >
>> >
>>
>>
>
.
- References:
- RE: POP3 Connector
- From: "Nathan Liu [MSFT]"
- RE: POP3 Connector
- From: Sondra
- RE: POP3 Connector
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