Re: Cannot browse or open shared printers or server on sbs 2003 from client pc

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Hi Tom,

Thanks for your update.

As I know, the network printer is deployed to client computer though logon
script. So the printer should be installed when the user log on to domain
after the network printer is installed. Also because accessing a printer
and a shared folder use the same mechanism so the issues should be the
same. Would you please taking some time to help me collect some information
for troubleshooting?

1. Does \\servername work on the server console?
2. Are all the LAN clients having the same issue?
3. If we disable the antivirus services does the issue occur?
4. Get ipconfig /all outputs from both SBS and problematic client computers.
5. Can the server access a client's share \\clientname?
6. Can the clients access the shared folders on themselves? For example,
from clientA try to access clientB \\clientB.
7. Use nslookup utility to check the DNS record:

1) On the client workstation, open a command prompt.
2) Type ''nslookup'' (without the quotation marks) and press Enter.
3) Input the server name and then press Enter. Does it return an internal
IP address?

Also please make sure that your printer is compatible with Windows Server
2003, please check the HCL list:
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=h
ardwarehome

More information:

314073: How to troubleshoot network printing problems in Windows XP
http://support.microsoft.com/kb/314073/

260142 How to Troubleshoot Windows 2000 Printing Problems
http://support.microsoft.com/?id=260142

I am appreciated your time to help me collect the above information. It is
very important for us to troubleshooting the issue.

I am looking forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Thomas Lem" <tlem442@xxxxxxxxxxx>
| From: "Thomas Lem" <tlem442@xxxxxxxxxxx>
| | Subject: Re: Cannot browse or open shared printers or server on sbs
2003 from client pc
| Date: Thu, 12 Jan 2006 13:11:14 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
|
|
| hi
|
| and thanks for the advice
|
|
| i think the network problem has taken a different turn.
|
| the initial symptom of the problem was printing freezing at workstations.
|
| at the same workstations, I cannot open up the server at \\servername
|
| almost as if the system is waiting or cannot communicate.
|
| meanwhile if i access the mapped drives to the server which we setup in
the
| login script, those are fine.
|
| internet surfing is fine also.
|
| my thought now is what is the update mechanism for the printers from the
| server.
|
| if i create a new shared netwrk printer from the server, how long should
it
| be before the printer shows up on the users printers folders?
|
| the only other thing that may be trouble is that my techs had shared
about
| 10 locally attached printers in the last few months.
|
| those printers were listed on everyone's printer folder. Is there a
possible
| problem with the number of concurent connections to a workstation that
would
| cause excess traffic etc as everyone is trying to communicate with
everyone
| elses printer?
|
| I am in the process of 'unchecking' the option to list in the active
| directory.
|
| for machines that cannot print, i have had to go into the registry and
| delete the printers from there.
|
| I am sure i am having either some type of comunications problem maybe in
the
| network itself....yet internet works.
|
| any ideas?
|
| tx
|
| ""Crina Li"" <v-crinal@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:eNPfW6nFGHA.1236@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi Tom,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From the description, I understand the issue to be: client computers can
| > not use the shared printers and also you can not access each other
though
| > typing //servername or //computername on client computers or SBS. If I
| > have
| > misunderstood your concerns, please do not hesitate to let me know.
| >
| > As I know, the issue may be caused by DNS resolution, we can try to
check
| > the following:
| >
| > 1. SBS configuration:
| >
| > 1) Leave the Default Gateway of the internal NIC blank.
| > 2) Configure both the internal NIC and the external NIC to use the
| > internal
| > DNS Service as the DNS Server.
| > 3) On the DNS Server, create the DNS Forwarder to forward the external
DNS
| > resolution requests to the ISP's DNS server. See:
| >
| > 323380 How to configure DNS for Internet access in Windows Server 2003
| > http://support.microsoft.com/?id=323380
| >
| > 4) Strictly followed the instructions in the KB article below to run
| > CEICW:
| >
| > 825763 How to configure Internet access in Windows Small Business Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > 2. Check the default domain controller level policy "Enable computer and
| > user to be trusted for delegation" to see if it has administrators
added
| > as
| > following:
| >
| > 1) Expand Advanced Management | Group Policy Management | Forest |
Domains
| > | Server name | Domain Controllers.
| > 2) Right click Default Domain Controllers Policy and select Edit.
| > 3) Expand Computer Configuration | Windows Settings | Security Settings
|
| > Local Policies.
| > 4) Click User Rights Assignment and then double click Enable computer
and
| > user accounts to be trusted for delegation in the right pane.
| > 5) Check if Administrators has been added in the policy.
| >
| > If the issue still occurs, please check the following settings:
| >
| > 1. Make sure that you have selected Enable NetBIOS over TCP/IP and the
| > Computer Browser service on client computers and SBS as following:
| >
| > 1) Right click My Network Places and select Properties.
| > 2) Right click Local Area Connection (client computer)/Network
Connection
| > (server) and select Properties.
| > 3) Click Internet Protocol (TCP/IP) and high light it. Click Properties.
| > 4) On the General tab, click Advanced. Go to WINS tab.
| > 5) Make sure that you select Enable NetBIOS over TCP/IP.
| > 6) Click OK twice and close all the windows.
| >
| > For detailed information, please refer to the following KB article:
| >
| > 827603 Remote users cannot see a Windows Small Business Server 2003
| > computer in
| > http://support.microsoft.com/?id=827603
| >
| > 318030 You cannot access shared files and folders or browse computers in
| > the
| > http://support.microsoft.com/?id=318030
| >
| > 2. Make sure the TCP/IP NetBIOS Helper service and the Server service
and
| > Workstation service are running on SBS, client computers. You may check
| > them through running Services.msc.
| > 3. Check WINS:
| >
| > 1) Open WINS console in the SBS Administrative Tools.
| > 2) Make sure that the service is started.
| >
| > 4. Check Computer Browser on SBS and client computers:
| >
| > 1) Open Services console in the SBS Administrative Tools.
| > 2) In the right pane, make sure that the "Computer Browser" service is
| > started and the startup type is "Automatic".
| > 3) Check the same settings on all client computers and make sure that
the
| > "Computer Browser" service is stopped and the startup type is
"Disabled".
| >
| > 5. Please disable ICF in your client computers. To do so:
| >
| > 1) Click Start, and then click My Network Places.
| > 2) Under Network Tasks, click View Network Connections.
| > 3) Right-click the connection that you use for the Internet, and then
| > click
| > Properties.
| > 4) Click the Advanced tab.
| > 5) Click to clear the "Protect my computer and network by limiting or
| > preventing access to this computer from the Internet" check box.
| >
| > For detailed information, please refer to the following KB article:
| >
| > 298804 Internet firewalls can prevent browsing and file sharing
| > http://support.microsoft.com/?id=298804
| >
| > 6. Please try a clean boot to see how thing goes:
| >
| > 1) Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| > 2) In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| > 3) Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| > 4) Click the Services tab, click to check the "Hide All Microsoft
| > Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services. Please note that the Exchange services could be marked as
| > non-Microsoft. Please do not disable those services.
| > 5) Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| > 6) After restarting, please check whether this issue will reoccur.
| >
| > If it does not works, would you please help me collect the following
| > information for troubleshooting?
| >
| > 1. Use nslookup utility to check the DNS record:
| >
| > 1) On the client workstation, open a command prompt.
| > 2) Type ''nslookup'' (without the quotation marks) and press Enter.
| > 3) Input the server name and then press Enter. Does it return an
internal
| > IP address?
| >
| > 2. Tried to ping SBS by FQDN and server name from client computers and
| > what
| > is the result.
| > 3. Get the ipconfig/all result from SBS and problematic client
computers?
| > 4. Does the situation occur on all LAN client computers?
| >
| > Hope it helps.
| >
| > I am appreciated your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "Thomas Lem" <tlem442@xxxxxxxxxxx>
| > | Subject: Cannot browse or open shared printers or server on sbs 2003
| > from
| > client pc
| > | Date: Tue, 10 Jan 2006 07:51:24 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| >
| > |
| > | I have an existing sbs 2003 server with approximately 40 clients pc's
| > | (windwos xp sp2 and win2k sp4)
| > |
| > | everything has been running fine for about one year.
| > |
| > | About a week ago, users have not been able to print. When they open up
| > the
| > | printers, their system freezes. I think the pc cannot see or get a
list
| > of
| > | the printers from the server.
| > |
| > | Related to this is that the same computers cannot browse the server
| > shared
| > | folder s by typing in Start->run \\servername This also freezes.
| > |
| > | The mapped network drives via the login script work fine. Internet
| > surfing
| > | works fine.
| > |
| > | If I go to the server and also try to connect to the pc that cannot
see
| > the
| > | server shares, I get a msg that it is not accessible and I might not
| > have
| > | permission to use this network resource.
| > |
| > | - we have trend antivirus and I have done antivirus and antispyware
| > scans
| > | (all clean)
| > | - if i go to the workstation or the server and click start->run and
type
| > in
| > | the ip address, I can see the shares, I can ping the server and
| > workstations
| > | fine.
| > |
| > | I think the problem is somehow related to either browsing or
something
| > on
| > | the network that has changed.
| > |
| > | can you give me some input on how to disagnose/fix this
| > |
| > | thanks,
| > | tom
| > |
| > |
| > |
| > |
| >
|
|
|

.

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