RE: Problem SBS 2003: routing fax to email

Hi Swen,

Thanks for using the SBS newsgroup.

According to your description, I understand you could not route your
incoming fax through email, and received 32083 error event in the event
logs. If I have misunderstood your concern, please don't hesitate to let me
know.

Have you re-run Configure Fax wizard to set the incoming fax routing
method? I suggest you to re-run the Configure Fax wizard from TO DO List in
the Server Management and set the correct routing method.

If the problem could not be resolved, Based on my research, this issue
could be mostly caused by that you have installed some third-party
Antivirus/Antispam software and localhost TCP 25 is blocked to send email.
To further isolate this issue, I would suggest you run the following
command on the SBS server.

Telnet localhost 25

A correct and expected output in the prompt window should be as following

220 Domain.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.211 ready at
Tue,
24 May 2005 20:16:20 -0700

- If the command fails to finish, you may need to configure your
Antivirus/Antispam software and unblock the localhost configuration.

- If the command finishes successfully,

1. Please use the following steps to confirm the Fax service has been
configured correctly.

1) Open Server Management
2) Right-click on Fax (Local) container
3) Select "Properties"
4) Select "Receipts" tab

Message Box - check the option "Enable Message Boxes as receipts"
SMTP E-mail
"Enable SMTP Receipts e-mail receipts delivery" is enabled
"From e-mail address" should be listed as
SBSFaxService@xxxxxxxxxxxxxxxxxx
Authentication - should be Anonymous access
Check the option in "Use these SMTP Settings for the Route through
E-mail incoming routing method"

Restarted the Shared Fax Service if any changes.

2. Please verify the mailbox to receive the incoming faxes has a valid
e-mail address and the Exchange Sever can correctly send and receive
e-mail.

3. please refer to the below steps to Re-register fxsroute.dll (regsvr32
fxsroute.dll):

A. Locate the fxsroute.dll from the CD3\SBS\CLIENTAPPS\FAXCLIENT folder.
B. Copy this file to the %systemroot%\system32 folder on the SBS Server.
C. Click Start, click Run, type cmd in the Open box, and then click OK.
D. At the MS-DOS prompt, type cd c:\windows\system32, and then press
ENTER.
E. At the next prompt, type regsvr32 /u fxsroute.dll, and then press
ENTER.
F. After you receive the following message, type exit at the prompt, and
then press ENTER:

Dll register server in fxsroute.dll succeeded.

G. Restart your computer.

4. Open Exchange System Manager, expand Servers\your
server\Protocols\SMTP, right-click Default SMTP Virtual Server and click
Properties. On the Access tab, click the Connection button under
"Connection control". If it is set to "Only the list below", select "All
except the list below" and list only the IP addresses of computers for
which you specifically want to deny connections. Stop and start the SMTP
virtual server, check if the issue still occurs.

Hope above information helps! I am happy to be of assistance to you and
look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "Swen" <swenhabets@xxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Problem SBS 2003: routing fax to email
>Date: 11 Jan 2006 06:43:28 -0800
>Organization: http://groups.google.com
>Lines: 52
>Message-ID: <1136990608.240872.141120@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>NNTP-Posting-Host: 83.160.36.162
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1136990613 6784 127.0.0.1 (11 Jan 2006
14:43:33 GMT)
>X-Complaints-To: groups-abuse@xxxxxxxxxx
>NNTP-Posting-Date: Wed, 11 Jan 2006 14:43:33 +0000 (UTC)
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1;
NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
>X-HTTP-Via: 1.0 DC01
>Complaints-To: groups-abuse@xxxxxxxxxx
>Injection-Info: g43g2000cwa.googlegroups.com; posting-host=83.160.36.162;
> posting-account=xwDG7A0AAAC4ohck1WXSTJxC-279VNVX
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!border2.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.gigan
ews.com!postnews.google.com!g43g2000cwa.googlegroups.com!not-for-mail
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235781
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello,
>
>At first I appologize for my poor English.
>
>I've been installing 3 new SBS 2003 servers at 3 different customers of
>mine in the last 2 months and I've been updated a SBS 2003 server with
>the lastest service packs.
>All servers have the same problem with the 'routing fax to email'
>option. The servers are installed with Server 2003 SP1, SBS 2003 SP1,
>Sharepoint SP2 and Exchange SP3. All the microsoftupdates are installed
>as well. I've have been reinstalling the faxservice for a few times
>without any positive results.
>
>Routing to sharepoint, folder or printer does work correctly.
>
>
>I've been searching the internet for a while and found a few solutions,
>but the don't work.
>The last thing I tried is the solution from Brandy Nee in the following
>discussion:
>http://groups.google.nl/group/microsoft.public.windows.server.sbs/browse_th
read/thread/293b400a6ebd056/63135247a677f841?lnk=st&q=mail+system+dll+is+inv
alid&rnum=1&hl=nl#63135247a677f841
>
>I noticed that the fileverions which Brandy mentions are different on
>my servers.
>I've got the following versions installed:
>-fxroute.dll 5.2.3790.1830
>-SBfaxrouteext.dll 5.2.2893.0
>-SBSfaxroutesnapin.dll 5.2.2893.0
>-sbssharepoint.dll 5.2.2893.0
>
>The following Event ID shows up:
>
>Event Type: Error
>Event Source: Microsoft Fax
>Event Category: Inbound
>Event ID: 32083
>Date: 01/01/2006
>Time: 12:14:09 PM
>User: N/A
>Computer: DC01
>Description:
>Unable to route fax C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows NT\MSFax\Queue\1C48015765AFE.tif to the
>requested
>e-mail address.
>
>Hopefully someone can help to solve this problem.
>
>Friendly greetings,
>
>Swen Habets
>
>

.