Re: my company calendar kicks user off

Hi Mike,

Thank you for your kind update.

I'm glad to hear that things are working correctly for you now. Here's a
summary of this post for your reference:

PROBLEM: When a user adds an event to the Companyweb calendar, Internet
Explorer crashes.

RESOLUTION: Going through the startup items, found a application that was
causing the problem, found a patch and it works fine now.

Additionally, I'm glad to provide the following information for your
reference:

Administrator's Guide for Windows SharePoint Services
http://www.microsoft.com/resources/documentation/wss/2/all/adminguide/en-us/
default.mspx

838304 How to publish http://Companyweb to the Internet by using ISA Server
http://support.microsoft.com/?id=838304

Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. I look forward to working with you again.

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>From: Mike Teegarden <miket@xxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: my company calendar kicks user off
>Date: Thu, 05 Jan 2006 07:50:05 -0800
>Organization: Posted via Supernews, http://www.supernews.com
>Message-ID: <11rqg1dinnosu2f@xxxxxxxxxxxxxxxxxx>
>User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
>X-Accept-Language: en-us, en
>MIME-Version: 1.0
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<apRurmaEGHA.832@xxxxxxxxxxxxxxxxxxxxx>
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>
>I'll be a hero this morning!! Going through the start up items, I found
>the ap that was causing the problem, found a patch and it works fine
>now. Thank you for you help, Nathan.
>
>Mike
>
>
>Nathan Liu [MSFT] wrote:
>> Hello Mike,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> Also, many thanks for Claus's input.
>>
>> According to your description, I understand that when a user adds an
event
>> to the Companyweb calendar, Internet Explorer crashes. If I have
>> misunderstood the problem, please don't hesitate to let me know.
>>
>> First of all, please kindly note if the issue only occurs with one
specific
>> user account, it is most likely a client side issue. In order to narrow
>> down this issue, please kindly answer and perform the following
questions
>> and steps:
>>
>> 1. Does this issue also occur when the specific user account is
accessing
>> other web sites?
>>
>> 2. What version of the Internet Explorer? What OS is running on the
>> problematic workstation?
>>
>> 3. Please disable this "Show friendly HTTP error messages" option in
the
>> IE, to do so, open Internet Explorer. Click Tools -> Internet Options ->
>> Advanced, uncheck "Show friendly HTTP error messages". Then reproduce
this
>> issue, what's the exact error message? Please make a screen shot of the
>> error message and attach the file in your reply.
>>
>> To do this, please follow the steps below:
>>
>> a) When the screen appears, press PrScrn (this key is located to the
right
>> of the
>> F12 key on the keyboard)
>> b) Create a new Word document and open it.
>> c) Press Ctrl + V to paste the screen shot into the document.
>> d) Send this document as the mail's attachment to my working mailbox:
>> v-natliu@xxxxxxxxxxxxx
>>
>> 4. Additionally, please also perform the following testing to check if
>> the issue can be reproduced:
>>
>> Suggestion 1: Clean boot
>> ================
>> Please boot into Safe Mode with Network to see if the problem exists.
If
>> it doesn''t, please perform the clean boot to find the cause. To do
that,
>> please follow the steps below:
>>
>> Note: I do not know what the OS you are using. If you are using Windows
>> 2000, please copy Msconfig.exe from the Windows XP machine and then
perform
>> the following steps:
>>
>> 1. Click Start, click Run, type "msconfig" (without the quotation marks)
in
>> the Open box, and then click OK.
>> 2. In the Startup tab, click the "Disable All" button.
>> 3. In the Services tab, check the "Hide All Microsoft Services"
checkbox,
>> and then click the "Disable All" button.
>> 4. Click OK and restart your computer.
>>
>> 310560: How to troubleshoot by using the System Configuration utility in
>> Windows XP
>> http://support.microsoft.com/kb/310560
>>
>> Suggestion 2:
>> =================
>> Since this issue happens to IE, I think restore IE default settings is
>> needed.
>>
>> 1. Delete the cookies
>>
>> 1) Click Start, click Search and click For Files or Folders
>> 2) Type "Cookies" (without the quotation marks) and click Search Now
>> 3) Delete files in the cookie directory
>>
>> 2. Delete all the temporary files
>>
>> 1) Open Internet Explorer
>> 2) Click Tools, click Internet Options and click Delete Files button in
the
>> General tab
>>
>> 3. Delete the downloaded objects
>>
>> 1) Open Internet Explorer
>> 2) Click Tools, click Internet Options and click settings button in the
>> General tab.
>> 3) Press View Objects.
>> 4) Remove all the Objects there.
>>
>> 4. Remove the Plug-Ins in Internet Explorer
>>
>> 1) Close all the Internet Explorer windows.
>> 2) Open a Windows Explorer window by right Click My Computer and choose
>> Explore.
>> 3) Locate the following folder:
>> C:\Program Files\Internet Explorer\PLUGINS
>> 4) Remove all the files in this folder.
>>
>> 5. Delete SoftwareDistribution folder
>>
>> 1) Stop Automatic Updates service.
>> a. Click Start, click Run, type services.msc.
>> b. In the right pane, stop the Automatic Updates service.
>> 2) Delete C:\Windows\SoftwareDistribution folder.
>> 3) Test the issue again.
>>
>> 6. Reset all settings of Internet Explorer
>>
>> 1) Under the General tab, click Clear history button.
>> 2) Under the Security tab, click Default Level button.
>> 3) Under the Content tab. Under Content Advisor the button default is
>> "Enable..."
>> Click on "Clear SSL" under Certificates, and click on "OK."
>> 4) Under "Local Area Network (LAN) settings" click on the "LAN
Settings..."
>> button - remove all checkmarks and settings unless actually required to
use
>> a proxy and close the window
>> 5) Under the Programs tab, click Reset Web Settings.
>> 6) Under the Advanced tab, click Restore Defaults button.
>> Under Browsing put a checkmark into or remove the checkmark from "Enable
>> third-party browser extensions (requires restart)".
>> 7) Click on "Apply", then "OK"
>> 8) Close Internet Explorer and restart the computer.
>>
>> 7. Disable all third party Add-ons
>>
>> 1) Open Internet Explorer.
>> 2) Click Tools to select Manage Add-ons.
>> 3) Disable all third party Add-ons.
>>
>> Suggestion 3:
>> ===================
>> I suspect this issue may relate to user profile, so we may create
another
>> new user profile to test.
>>
>> Suggestion 4:
>> ====================
>> We may use the System File Checker tool to scan all of the protected
files
>> on your computer:
>> 1. Click Start, and then click Run.
>> 2. In the Open box, type sfc /scannow, and then click OK.
>> Note that you may be prompted for the Windows XP installation media.
>> 3. Test to determine if the issue is resolved.
>>
>> Please let me know the information and results as above, so that we can
>> perform further research on your issue. If you have any further concerns
or
>> questions, please feel free to let me know. It is always our pleasure to
be
>> of assistance.
>>
>> Have a nice day!
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>>
>>>From: Mike Teegarden <miket@xxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>Subject: my company calendar kicks user off
>>>Date: Wed, 04 Jan 2006 11:16:09 -0800
>>>Organization: Posted via Supernews, http://www.supernews.com
>>>Message-ID: <11ro7nq4amo1s99@xxxxxxxxxxxxxxxxxx>
>>>User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
>>>X-Accept-Language: en-us, en
>>>MIME-Version: 1.0
>>>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>>Content-Transfer-Encoding: 7bit
>>>X-Complaints-To: abuse@xxxxxxxxxxxxx
>>>Lines: 8
>>>Path:
>>
>>
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
>>
ne.de!news.glorb.com!sn-xt-sjc-04!sn-xt-sjc-06!sn-xt-sjc-01!sn-post-01!super
>> news.com!corp.supernews.com!not-for-mail
>>
>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:234065
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>I have a user who can logon to the companyweb calendar just fine,
>>>however, when she adds an event to the calendar, Explorer crashes. The
>>>event is recorded, but adding more than one event is quite time
>>>consuming for her. Any ideas on how to fix this?
>>>
>>>SBS2003 sp2
>>>
>>>-mike
>>>
>>
>>
>

.