Re: Trend SMB 3.0 Issues

The migration word is a wrinkle I don't recall seeing earlier in thread, and
could certainly have implications.

What migration method (ADMT or Swing or ?) and migration from what to
<sbs2k3 I presume). Was there a Trend product installed in the original
domain?

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:OsP1AphEGHA.376@xxxxxxxxxxxxxxxxxxxxxxx
> Thanks - I will do so.
> I am examining the registry right now - to see if something got messed in
> the install.
> 9 times out of 10 issues end up being very basic - once you find it. I
> admin Trend NeatSuite at a large company so I have some idea what I am
> looking for.
>
> Hmm, I do still have the intermediate server I used for the migration.
> Maybe I can install on it and see if it goes better.
>
> Waiting for Trend to call me back - researching - but no answer yet.
>
> Of course - I can do what I have done in the past too. Nuke the install
> (wipe registry settings - whole 9 yards) and try again fresh - maybe then
> it comes up smooth. But I am holding off on that as I have already
> re-installed 2 times.
>
> Will let you know what I do to finally get it working (in a new topic as
> this will get old).
>
> Thanks again Les, I am always impressed by the SBS community!
>
> Robert
> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
> wrote in message news:ucbL4mgEGHA.3820@xxxxxxxxxxxxxxxxxxxxxxx
>> Rob,
>>
>> As far as I can see, you've done or are doing a thorough job of
>> troubleshooting this. The problem for me in trying to help is that I
>> haven't had these kind of issues with CSM 3 - clean installs are
>> generally a breeze - so I don't have much first hand BTDT experience.
>>
>> I suspect you don't have a 'known good' installation on another server to
>> refer to? - that's a method I commonly use when I don't understand issues
>> with applications. But of course this isn't an option for many
>> single-site admins.
>>
>> Your issues don't seem to be common, otherwise I'd expect a lot more
>> posts like yours. Therefore, I think Trend support is the best option,
>> and I do hope they can pull through with timely quality support.
>>
>> I'm really sorry I can't give you better help. But please do keep us
>> informed as to what the eventual resolution looks like.
>>
>> --
>> Les Connor [SBS Community Member - SBS MVP]
>> -----------------------------------------------------------
>> SBS Rocks !
>> ----------------------
>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>> understand." - Confucius
>>
>>
>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:uUY$ajfEGHA.2300@xxxxxxxxxxxxxxxxxxxxxxx
>>> Thanks for the suggestions and help Les,
>>>
>>> Ok here is the update:
>>> IE settings were already correct, URL is in trusted zone as well.
>>>
>>> On a client machine I tried this article (per Trend suggestion)
>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>>
>>> Step 8 on that is as you mentioned - running autopcc.exe from command
>>> line.
>>>
>>> Did so - it installed on 2 machines - but they still do not appear in
>>> the security settings dashboard under any groups.
>>>
>>> On a 3rd machine - I went to run the command - just like before - and
>>> now an error popped up "Apnt.ini not found", and the install terminates.
>>>
>>> Not sure how that file would disappear - but the autopcc from command
>>> line is no longer working.
>>>
>>> Included in the steps above were looking at the officescan ini file, and
>>> verifying that everyone had the same info - it appears so. But still
>>> nothing appear in the console. Not sure if the new installs will get
>>> auto updates, as they grabbe the latest defs on install. Will have to
>>> wait and see if they update later today. but I doubt it since they do
>>> not appear.
>>>
>>> Any other ideas?
>>>
>>>
>>>
>>>
>>>
>>> "Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
>>> news:%23qJVs0TEGHA.2648@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Hi Rob,
>>>>
>>>> In IE | Tools | Options | Connections tab > Lan Settings button - have
>>>> you got the "Bypass proxy server for local addresses" selected ?
>>>>
>>>> Also try putting the URL in the trusted sites zone.
>>>>
>>>> Officescan communication between client/server uses some ports, and it
>>>> really sounds like the XP (Windows) firewall is on, and is preventing
>>>> communication.
>>>>
>>>> I've not tried remote installs, but there are a number of reports of it
>>>> not working. So how about this:
>>>>
>>>> On one client machine - if you have the client installed, uninstall it.
>>>> Then go to \\<server> and browse for the Autopcc.exe file in the
>>>> appropriate share, and run it.
>>>>
>>>> See if that results in a properly installed client, that shows up in
>>>> the console.
>>>>
>>>> Les.
>>>>
>>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>> news:OS9t9mTEGHA.828@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> Thanks Les,
>>>>>
>>>>> In answer to your questions:
>>>>> (1)Not sure what you mean by 'through the dashboard'. Do you mean
>>>>> remote install? What groups are showing in the console?
>>>>>
>>>>> I mean the IIS security Dashboard website - where you are supposed to
>>>>> manage everything. The one that has the Security Settings tab that is
>>>>> slow to respond (at times). But it does work, just slow. Maybe I am
>>>>> using the wrong terminkowledgy for it.
>>>>>
>>>>> The groups are:
>>>>> Servers (default)
>>>>> AssocMain (I created this one)
>>>>> Desktops (default)
>>>>>
>>>>> Click on each one - nothing is listed in the groups. Even though I
>>>>> can click in a group - click add - and successfully install remotely.
>>>>> They never appear.
>>>>>
>>>>>
>>>>> (2) Your SBS will be listed twice - once in the 'servers' group - this
>>>>> is the file space scanning (officescan), and again by name, but not
>>>>> in any group - this is your Exchange server - selet it and click
>>>>> 'configure' to access scanmail configuration.
>>>>>
>>>>> Nope - it ain't there. Trend said to do an install from the console -
>>>>> but it fails as it says it is already installed.
>>>>>
>>>>> (3)That's an odd IP - usually you'd use either your sbs internal nic
>>>>> IP or it's name (specified during install). But it might be valid on
>>>>> the SBS itself. In IIS | Web sites - is the SMEX website listening on
>>>>> port 16372 ? Is it started? That does sound like the correct port (for
>>>>> non SSL).
>>>>>
>>>>> It is up and running. If I go directly to the site via IE (Server
>>>>> IP:16372\smex) I am prompted for a user name and password. But when I
>>>>> enter the admin account (or my account for that matter) - the server
>>>>> returns to a screen that says "Console session has expired". The
>>>>> above (127.0.0.1) only happens if I try and use the link from
>>>>> Start-Programs.
>>>>>
>>>>> (4)Java shouldn't be involved. But if it works for 2k and not XP, it
>>>>> sounds like XP firewall. Go into security center | firewall, and
>>>>> enable logging of blocked packets. Look for blocked packets on the
>>>>> ports trend officescan and smex are using (as shown in IIS).
>>>>> And do make sure the Trend firewall is *not* enabled.
>>>>>
>>>>> Ok - ready for this? :)
>>>>> The XP firewall is off. And the Trend firewall is off. In fact I did
>>>>> the registry change mentioned by someone to make sure it does not come
>>>>> on. But the issue always exists. Now for the weird part. My laptop
>>>>> has the firewall on. When I VPN in (Though I guess I bypass my
>>>>> firewall on the VPN) my XP laptop can connect and everything runs
>>>>> fine. So, I do think this is really a desktop issue, will have to
>>>>> figure out what is doing it, and perhaps it is related to the lack of
>>>>> updates?
>>>>>
>>>>> Trend suggested I try this:
>>>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>>>>
>>>>> Will try that later today - that article makes me dizy reading it.
>>>>> But of course - it is for 2.0 - will see if it works on 3.0.
>>>>>
>>>>> Any ideas based on this info?
>>>>>
>>>>>
>>>>> "Les Connor [SBS Community Member - SBS MVP]"
>>>>> <les.connor@xxxxxxxxxxxx> wrote in message
>>>>> news:OMdxWEOEGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>> Some more questions inline ...
>>>>>>
>>>>>> --
>>>>>> Les Connor [SBS Community Member - SBS MVP]
>>>>>> -----------------------------------------------------------
>>>>>> SBS Rocks !
>>>>>> ----------------------
>>>>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and
>>>>>> I'll understand." - Confucius
>>>>>>
>>>>>>
>>>>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>> news:uj7EIPKEGHA.2504@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>>I posted in the 2000 SBS group - did not realize at first that this
>>>>>>>was the 2003 group - sorry for the double post...
>>>>>>>
>>>>>>> Anyway, I have contacted Trend support but do not have an answer
>>>>>>> yet - wondered if
>>>>>>> anyone else had similar issues-resolutions.
>>>>>>>
>>>>>>> SBS2003-ISA2000.
>>>>>>>
>>>>>>> Installed a new copy of SMB3.0.
>>>>>>> Problem Description : Having lots of issues after installing 3.0
>>>>>>>
>>>>>>> Among issues:
>>>>>>>
>>>>>>> (1)Clients are not getting updates from the main server - though it
>>>>>>> is
>>>>>>> getting updates.
>>>>>>>
>>>>>>> (2)Clients are added through the dashboard - but after installing
>>>>>>> successfully - they no longer appear under any group. (I think this
>>>>>>> is why they do not get updates)
>>>>>>
>>>>>> Not sure what you mean by 'through the dashboard'. Do you mean remote
>>>>>> install? What groups are showing in the console?
>>>>>>>
>>>>>>> (3)Cannot reach the ScanMail center at all - Exact Error Message :
>>>>>>> "Console
>>>>>>> Session has expired" after putting in a user name and password to
>>>>>>> reach the
>>>>>>> scan mail center. Therefore I cannot configure scan mail for
>>>>>>> attachment
>>>>>>> blocking and so forth.
>>>>>>
>>>>>> Your SBS will be listed twice - once in the 'servers' group - this is
>>>>>> the file space scanning (officescan), and again by name, but not in
>>>>>> any group - this is your Exchange server - selet it and click
>>>>>> 'configure' to access scanmail configuration.
>>>>>>>
>>>>>>> (4) When I go to the SBS server and try to reach San Mail via
>>>>>>> start -
>>>>>>> programs to go to Real Scan Monitor - I get a 127.0.0.1:16372 HTTP
>>>>>>> 400 error
>>>>>>
>>>>>> That's an odd IP - usually you'd use either your sbs internal nic IP
>>>>>> or it's name (specified during install). But it might be valid on the
>>>>>> SBS itself.
>>>>>> In IIS | Web sites - is the SMEX website listening on port 16372 ? Is
>>>>>> it started? That does sound like the correct port (for non SSL).
>>>>>>
>>>>>>>
>>>>>>> Step Taken : Reinstalled program twice - per Les' guide - I have
>>>>>>> uninstalled the clients manually, then added them through the
>>>>>>> dashboard.
>>>>>>> they then will have the most recent settings - but will not receive
>>>>>>> them after that. They do NOT have a firewall on the desktops turned
>>>>>>> on.
>>>>>>>
>>>>>>> Trend also sugeested that I install the Exchange compent by adding
>>>>>>> the server under the dashboard - of course when I attempt to do
>>>>>>> this - it informs me that it is already installed, and it still does
>>>>>>> not show.
>>>>>>>
>>>>>>> Any ideas?
>>>>>>>
>>>>>>> Also (5)- I have checked all the settings in IIS - but I am having
>>>>>>> issues from XP desktops getting to the complete dashboard. Windows
>>>>>>> 2000 clients have no issues. I think there is an issue with latest
>>>>>>> Sun Java and 3.0 - but have not found reference to this. Other
>>>>>>> issues that were reported (cashed and static files etc. are not the
>>>>>>> case).
>>>>>>
>>>>>> Java shouldn't be involved. But if it works for 2k and not XP, it
>>>>>> sounds like XP firewall. Go into security center | firewall, and
>>>>>> enable logging of blocked packets. Look for blocked packets on the
>>>>>> ports trend officescan and smex are using (as shown in IIS).
>>>>>>
>>>>>> And do make sure the Trend firewall is *not* enabled.
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Robert
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


.

Loading