Re: Trend SMB 3.0 Issues

oooh - UPDATE -

I went ahead and unistalled only the ScanMail product and tried
re-installing via the method Trend suggested (in the security settings
panel).
It eventually finished. Server still does not display there. Yep nothing
nada...
But....

Hee Hee Hee...I tried the Realtime Monitor, it opens on that 127.0.0.1
site - and shows it as scanning current messages (2 and counting). So it
appears as if it is running - just not configurable!

So close...


"Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
wrote in message news:O9x619hEGHA.3896@xxxxxxxxxxxxxxxxxxxxxxx
> The migration word is a wrinkle I don't recall seeing earlier in thread,
> and could certainly have implications.
>
> What migration method (ADMT or Swing or ?) and migration from what to
> <sbs2k3 I presume). Was there a Trend product installed in the original
> domain?
>
> --
> Les Connor [SBS Community Member - SBS MVP]
> -----------------------------------------------------------
> SBS Rocks !
> ----------------------
> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
> understand." - Confucius
>
>
> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:OsP1AphEGHA.376@xxxxxxxxxxxxxxxxxxxxxxx
>> Thanks - I will do so.
>> I am examining the registry right now - to see if something got messed in
>> the install.
>> 9 times out of 10 issues end up being very basic - once you find it. I
>> admin Trend NeatSuite at a large company so I have some idea what I am
>> looking for.
>>
>> Hmm, I do still have the intermediate server I used for the migration.
>> Maybe I can install on it and see if it goes better.
>>
>> Waiting for Trend to call me back - researching - but no answer yet.
>>
>> Of course - I can do what I have done in the past too. Nuke the install
>> (wipe registry settings - whole 9 yards) and try again fresh - maybe then
>> it comes up smooth. But I am holding off on that as I have already
>> re-installed 2 times.
>>
>> Will let you know what I do to finally get it working (in a new topic as
>> this will get old).
>>
>> Thanks again Les, I am always impressed by the SBS community!
>>
>> Robert
>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
>> wrote in message news:ucbL4mgEGHA.3820@xxxxxxxxxxxxxxxxxxxxxxx
>>> Rob,
>>>
>>> As far as I can see, you've done or are doing a thorough job of
>>> troubleshooting this. The problem for me in trying to help is that I
>>> haven't had these kind of issues with CSM 3 - clean installs are
>>> generally a breeze - so I don't have much first hand BTDT experience.
>>>
>>> I suspect you don't have a 'known good' installation on another server
>>> to refer to? - that's a method I commonly use when I don't understand
>>> issues with applications. But of course this isn't an option for many
>>> single-site admins.
>>>
>>> Your issues don't seem to be common, otherwise I'd expect a lot more
>>> posts like yours. Therefore, I think Trend support is the best option,
>>> and I do hope they can pull through with timely quality support.
>>>
>>> I'm really sorry I can't give you better help. But please do keep us
>>> informed as to what the eventual resolution looks like.
>>>
>>> --
>>> Les Connor [SBS Community Member - SBS MVP]
>>> -----------------------------------------------------------
>>> SBS Rocks !
>>> ----------------------
>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>>> understand." - Confucius
>>>
>>>
>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:uUY$ajfEGHA.2300@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Thanks for the suggestions and help Les,
>>>>
>>>> Ok here is the update:
>>>> IE settings were already correct, URL is in trusted zone as well.
>>>>
>>>> On a client machine I tried this article (per Trend suggestion)
>>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>>>
>>>> Step 8 on that is as you mentioned - running autopcc.exe from command
>>>> line.
>>>>
>>>> Did so - it installed on 2 machines - but they still do not appear in
>>>> the security settings dashboard under any groups.
>>>>
>>>> On a 3rd machine - I went to run the command - just like before - and
>>>> now an error popped up "Apnt.ini not found", and the install
>>>> terminates.
>>>>
>>>> Not sure how that file would disappear - but the autopcc from command
>>>> line is no longer working.
>>>>
>>>> Included in the steps above were looking at the officescan ini file,
>>>> and verifying that everyone had the same info - it appears so. But
>>>> still nothing appear in the console. Not sure if the new installs will
>>>> get auto updates, as they grabbe the latest defs on install. Will have
>>>> to wait and see if they update later today. but I doubt it since they
>>>> do not appear.
>>>>
>>>> Any other ideas?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
>>>> news:%23qJVs0TEGHA.2648@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> Hi Rob,
>>>>>
>>>>> In IE | Tools | Options | Connections tab > Lan Settings button - have
>>>>> you got the "Bypass proxy server for local addresses" selected ?
>>>>>
>>>>> Also try putting the URL in the trusted sites zone.
>>>>>
>>>>> Officescan communication between client/server uses some ports, and it
>>>>> really sounds like the XP (Windows) firewall is on, and is preventing
>>>>> communication.
>>>>>
>>>>> I've not tried remote installs, but there are a number of reports of
>>>>> it not working. So how about this:
>>>>>
>>>>> On one client machine - if you have the client installed, uninstall
>>>>> it. Then go to \\<server> and browse for the Autopcc.exe file in the
>>>>> appropriate share, and run it.
>>>>>
>>>>> See if that results in a properly installed client, that shows up in
>>>>> the console.
>>>>>
>>>>> Les.
>>>>>
>>>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>> news:OS9t9mTEGHA.828@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>> Thanks Les,
>>>>>>
>>>>>> In answer to your questions:
>>>>>> (1)Not sure what you mean by 'through the dashboard'. Do you mean
>>>>>> remote install? What groups are showing in the console?
>>>>>>
>>>>>> I mean the IIS security Dashboard website - where you are supposed to
>>>>>> manage everything. The one that has the Security Settings tab that
>>>>>> is slow to respond (at times). But it does work, just slow. Maybe I
>>>>>> am using the wrong terminkowledgy for it.
>>>>>>
>>>>>> The groups are:
>>>>>> Servers (default)
>>>>>> AssocMain (I created this one)
>>>>>> Desktops (default)
>>>>>>
>>>>>> Click on each one - nothing is listed in the groups. Even though I
>>>>>> can click in a group - click add - and successfully install remotely.
>>>>>> They never appear.
>>>>>>
>>>>>>
>>>>>> (2) Your SBS will be listed twice - once in the 'servers' group -
>>>>>> this is the file space scanning (officescan), and again by name, but
>>>>>> not in any group - this is your Exchange server - selet it and click
>>>>>> 'configure' to access scanmail configuration.
>>>>>>
>>>>>> Nope - it ain't there. Trend said to do an install from the
>>>>>> console - but it fails as it says it is already installed.
>>>>>>
>>>>>> (3)That's an odd IP - usually you'd use either your sbs internal nic
>>>>>> IP or it's name (specified during install). But it might be valid on
>>>>>> the SBS itself. In IIS | Web sites - is the SMEX website listening on
>>>>>> port 16372 ? Is it started? That does sound like the correct port
>>>>>> (for non SSL).
>>>>>>
>>>>>> It is up and running. If I go directly to the site via IE (Server
>>>>>> IP:16372\smex) I am prompted for a user name and password. But when
>>>>>> I enter the admin account (or my account for that matter) - the
>>>>>> server returns to a screen that says "Console session has expired".
>>>>>> The above (127.0.0.1) only happens if I try and use the link from
>>>>>> Start-Programs.
>>>>>>
>>>>>> (4)Java shouldn't be involved. But if it works for 2k and not XP, it
>>>>>> sounds like XP firewall. Go into security center | firewall, and
>>>>>> enable logging of blocked packets. Look for blocked packets on the
>>>>>> ports trend officescan and smex are using (as shown in IIS).
>>>>>> And do make sure the Trend firewall is *not* enabled.
>>>>>>
>>>>>> Ok - ready for this? :)
>>>>>> The XP firewall is off. And the Trend firewall is off. In fact I
>>>>>> did the registry change mentioned by someone to make sure it does not
>>>>>> come on. But the issue always exists. Now for the weird part. My
>>>>>> laptop has the firewall on. When I VPN in (Though I guess I bypass
>>>>>> my firewall on the VPN) my XP laptop can connect and everything runs
>>>>>> fine. So, I do think this is really a desktop issue, will have to
>>>>>> figure out what is doing it, and perhaps it is related to the lack of
>>>>>> updates?
>>>>>>
>>>>>> Trend suggested I try this:
>>>>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>>>>>
>>>>>> Will try that later today - that article makes me dizy reading it.
>>>>>> But of course - it is for 2.0 - will see if it works on 3.0.
>>>>>>
>>>>>> Any ideas based on this info?
>>>>>>
>>>>>>
>>>>>> "Les Connor [SBS Community Member - SBS MVP]"
>>>>>> <les.connor@xxxxxxxxxxxx> wrote in message
>>>>>> news:OMdxWEOEGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>> Some more questions inline ...
>>>>>>>
>>>>>>> --
>>>>>>> Les Connor [SBS Community Member - SBS MVP]
>>>>>>> -----------------------------------------------------------
>>>>>>> SBS Rocks !
>>>>>>> ----------------------
>>>>>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and
>>>>>>> I'll understand." - Confucius
>>>>>>>
>>>>>>>
>>>>>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>>> news:uj7EIPKEGHA.2504@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>>>I posted in the 2000 SBS group - did not realize at first that this
>>>>>>>>was the 2003 group - sorry for the double post...
>>>>>>>>
>>>>>>>> Anyway, I have contacted Trend support but do not have an answer
>>>>>>>> yet - wondered if
>>>>>>>> anyone else had similar issues-resolutions.
>>>>>>>>
>>>>>>>> SBS2003-ISA2000.
>>>>>>>>
>>>>>>>> Installed a new copy of SMB3.0.
>>>>>>>> Problem Description : Having lots of issues after installing 3.0
>>>>>>>>
>>>>>>>> Among issues:
>>>>>>>>
>>>>>>>> (1)Clients are not getting updates from the main server - though it
>>>>>>>> is
>>>>>>>> getting updates.
>>>>>>>>
>>>>>>>> (2)Clients are added through the dashboard - but after installing
>>>>>>>> successfully - they no longer appear under any group. (I think this
>>>>>>>> is why they do not get updates)
>>>>>>>
>>>>>>> Not sure what you mean by 'through the dashboard'. Do you mean
>>>>>>> remote install? What groups are showing in the console?
>>>>>>>>
>>>>>>>> (3)Cannot reach the ScanMail center at all - Exact Error Message :
>>>>>>>> "Console
>>>>>>>> Session has expired" after putting in a user name and password to
>>>>>>>> reach the
>>>>>>>> scan mail center. Therefore I cannot configure scan mail for
>>>>>>>> attachment
>>>>>>>> blocking and so forth.
>>>>>>>
>>>>>>> Your SBS will be listed twice - once in the 'servers' group - this
>>>>>>> is the file space scanning (officescan), and again by name, but not
>>>>>>> in any group - this is your Exchange server - selet it and click
>>>>>>> 'configure' to access scanmail configuration.
>>>>>>>>
>>>>>>>> (4) When I go to the SBS server and try to reach San Mail via
>>>>>>>> start -
>>>>>>>> programs to go to Real Scan Monitor - I get a 127.0.0.1:16372 HTTP
>>>>>>>> 400 error
>>>>>>>
>>>>>>> That's an odd IP - usually you'd use either your sbs internal nic IP
>>>>>>> or it's name (specified during install). But it might be valid on
>>>>>>> the SBS itself.
>>>>>>> In IIS | Web sites - is the SMEX website listening on port 16372 ?
>>>>>>> Is it started? That does sound like the correct port (for non SSL).
>>>>>>>
>>>>>>>>
>>>>>>>> Step Taken : Reinstalled program twice - per Les' guide - I have
>>>>>>>> uninstalled the clients manually, then added them through the
>>>>>>>> dashboard.
>>>>>>>> they then will have the most recent settings - but will not receive
>>>>>>>> them after that. They do NOT have a firewall on the desktops turned
>>>>>>>> on.
>>>>>>>>
>>>>>>>> Trend also sugeested that I install the Exchange compent by adding
>>>>>>>> the server under the dashboard - of course when I attempt to do
>>>>>>>> this - it informs me that it is already installed, and it still
>>>>>>>> does not show.
>>>>>>>>
>>>>>>>> Any ideas?
>>>>>>>>
>>>>>>>> Also (5)- I have checked all the settings in IIS - but I am having
>>>>>>>> issues from XP desktops getting to the complete dashboard. Windows
>>>>>>>> 2000 clients have no issues. I think there is an issue with latest
>>>>>>>> Sun Java and 3.0 - but have not found reference to this. Other
>>>>>>>> issues that were reported (cashed and static files etc. are not the
>>>>>>>> case).
>>>>>>>
>>>>>>> Java shouldn't be involved. But if it works for 2k and not XP, it
>>>>>>> sounds like XP firewall. Go into security center | firewall, and
>>>>>>> enable logging of blocked packets. Look for blocked packets on the
>>>>>>> ports trend officescan and smex are using (as shown in IIS).
>>>>>>>
>>>>>>> And do make sure the Trend firewall is *not* enabled.
>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> Robert
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


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