Re: Trend SMB 3.0 Issues

Thanks - I will do so.
I am examining the registry right now - to see if something got messed in
the install.
9 times out of 10 issues end up being very basic - once you find it. I
admin Trend NeatSuite at a large company so I have some idea what I am
looking for.

Hmm, I do still have the intermediate server I used for the migration.
Maybe I can install on it and see if it goes better.

Waiting for Trend to call me back - researching - but no answer yet.

Of course - I can do what I have done in the past too. Nuke the install
(wipe registry settings - whole 9 yards) and try again fresh - maybe then it
comes up smooth. But I am holding off on that as I have already
re-installed 2 times.

Will let you know what I do to finally get it working (in a new topic as
this will get old).

Thanks again Les, I am always impressed by the SBS community!

Robert
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
wrote in message news:ucbL4mgEGHA.3820@xxxxxxxxxxxxxxxxxxxxxxx
> Rob,
>
> As far as I can see, you've done or are doing a thorough job of
> troubleshooting this. The problem for me in trying to help is that I
> haven't had these kind of issues with CSM 3 - clean installs are generally
> a breeze - so I don't have much first hand BTDT experience.
>
> I suspect you don't have a 'known good' installation on another server to
> refer to? - that's a method I commonly use when I don't understand issues
> with applications. But of course this isn't an option for many single-site
> admins.
>
> Your issues don't seem to be common, otherwise I'd expect a lot more posts
> like yours. Therefore, I think Trend support is the best option, and I do
> hope they can pull through with timely quality support.
>
> I'm really sorry I can't give you better help. But please do keep us
> informed as to what the eventual resolution looks like.
>
> --
> Les Connor [SBS Community Member - SBS MVP]
> -----------------------------------------------------------
> SBS Rocks !
> ----------------------
> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
> understand." - Confucius
>
>
> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:uUY$ajfEGHA.2300@xxxxxxxxxxxxxxxxxxxxxxx
>> Thanks for the suggestions and help Les,
>>
>> Ok here is the update:
>> IE settings were already correct, URL is in trusted zone as well.
>>
>> On a client machine I tried this article (per Trend suggestion)
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>
>> Step 8 on that is as you mentioned - running autopcc.exe from command
>> line.
>>
>> Did so - it installed on 2 machines - but they still do not appear in the
>> security settings dashboard under any groups.
>>
>> On a 3rd machine - I went to run the command - just like before - and now
>> an error popped up "Apnt.ini not found", and the install terminates.
>>
>> Not sure how that file would disappear - but the autopcc from command
>> line is no longer working.
>>
>> Included in the steps above were looking at the officescan ini file, and
>> verifying that everyone had the same info - it appears so. But still
>> nothing appear in the console. Not sure if the new installs will get
>> auto updates, as they grabbe the latest defs on install. Will have to
>> wait and see if they update later today. but I doubt it since they do
>> not appear.
>>
>> Any other ideas?
>>
>>
>>
>>
>>
>> "Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
>> news:%23qJVs0TEGHA.2648@xxxxxxxxxxxxxxxxxxxxxxx
>>> Hi Rob,
>>>
>>> In IE | Tools | Options | Connections tab > Lan Settings button - have
>>> you got the "Bypass proxy server for local addresses" selected ?
>>>
>>> Also try putting the URL in the trusted sites zone.
>>>
>>> Officescan communication between client/server uses some ports, and it
>>> really sounds like the XP (Windows) firewall is on, and is preventing
>>> communication.
>>>
>>> I've not tried remote installs, but there are a number of reports of it
>>> not working. So how about this:
>>>
>>> On one client machine - if you have the client installed, uninstall it.
>>> Then go to \\<server> and browse for the Autopcc.exe file in the
>>> appropriate share, and run it.
>>>
>>> See if that results in a properly installed client, that shows up in the
>>> console.
>>>
>>> Les.
>>>
>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:OS9t9mTEGHA.828@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Thanks Les,
>>>>
>>>> In answer to your questions:
>>>> (1)Not sure what you mean by 'through the dashboard'. Do you mean
>>>> remote install? What groups are showing in the console?
>>>>
>>>> I mean the IIS security Dashboard website - where you are supposed to
>>>> manage everything. The one that has the Security Settings tab that is
>>>> slow to respond (at times). But it does work, just slow. Maybe I am
>>>> using the wrong terminkowledgy for it.
>>>>
>>>> The groups are:
>>>> Servers (default)
>>>> AssocMain (I created this one)
>>>> Desktops (default)
>>>>
>>>> Click on each one - nothing is listed in the groups. Even though I can
>>>> click in a group - click add - and successfully install remotely. They
>>>> never appear.
>>>>
>>>>
>>>> (2) Your SBS will be listed twice - once in the 'servers' group - this
>>>> is the file space scanning (officescan), and again by name, but not in
>>>> any group - this is your Exchange server - selet it and click
>>>> 'configure' to access scanmail configuration.
>>>>
>>>> Nope - it ain't there. Trend said to do an install from the console -
>>>> but it fails as it says it is already installed.
>>>>
>>>> (3)That's an odd IP - usually you'd use either your sbs internal nic IP
>>>> or it's name (specified during install). But it might be valid on the
>>>> SBS itself. In IIS | Web sites - is the SMEX website listening on port
>>>> 16372 ? Is it started? That does sound like the correct port (for non
>>>> SSL).
>>>>
>>>> It is up and running. If I go directly to the site via IE (Server
>>>> IP:16372\smex) I am prompted for a user name and password. But when I
>>>> enter the admin account (or my account for that matter) - the server
>>>> returns to a screen that says "Console session has expired". The above
>>>> (127.0.0.1) only happens if I try and use the link from Start-Programs.
>>>>
>>>> (4)Java shouldn't be involved. But if it works for 2k and not XP, it
>>>> sounds like XP firewall. Go into security center | firewall, and enable
>>>> logging of blocked packets. Look for blocked packets on the ports trend
>>>> officescan and smex are using (as shown in IIS).
>>>> And do make sure the Trend firewall is *not* enabled.
>>>>
>>>> Ok - ready for this? :)
>>>> The XP firewall is off. And the Trend firewall is off. In fact I did
>>>> the registry change mentioned by someone to make sure it does not come
>>>> on. But the issue always exists. Now for the weird part. My laptop
>>>> has the firewall on. When I VPN in (Though I guess I bypass my
>>>> firewall on the VPN) my XP laptop can connect and everything runs fine.
>>>> So, I do think this is really a desktop issue, will have to figure out
>>>> what is doing it, and perhaps it is related to the lack of updates?
>>>>
>>>> Trend suggested I try this:
>>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>>>
>>>> Will try that later today - that article makes me dizy reading it. But
>>>> of course - it is for 2.0 - will see if it works on 3.0.
>>>>
>>>> Any ideas based on this info?
>>>>
>>>>
>>>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
>>>> wrote in message news:OMdxWEOEGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> Some more questions inline ...
>>>>>
>>>>> --
>>>>> Les Connor [SBS Community Member - SBS MVP]
>>>>> -----------------------------------------------------------
>>>>> SBS Rocks !
>>>>> ----------------------
>>>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and
>>>>> I'll understand." - Confucius
>>>>>
>>>>>
>>>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>> news:uj7EIPKEGHA.2504@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>I posted in the 2000 SBS group - did not realize at first that this
>>>>>>was the 2003 group - sorry for the double post...
>>>>>>
>>>>>> Anyway, I have contacted Trend support but do not have an answer
>>>>>> yet - wondered if
>>>>>> anyone else had similar issues-resolutions.
>>>>>>
>>>>>> SBS2003-ISA2000.
>>>>>>
>>>>>> Installed a new copy of SMB3.0.
>>>>>> Problem Description : Having lots of issues after installing 3.0
>>>>>>
>>>>>> Among issues:
>>>>>>
>>>>>> (1)Clients are not getting updates from the main server - though it
>>>>>> is
>>>>>> getting updates.
>>>>>>
>>>>>> (2)Clients are added through the dashboard - but after installing
>>>>>> successfully - they no longer appear under any group. (I think this
>>>>>> is why they do not get updates)
>>>>>
>>>>> Not sure what you mean by 'through the dashboard'. Do you mean remote
>>>>> install? What groups are showing in the console?
>>>>>>
>>>>>> (3)Cannot reach the ScanMail center at all - Exact Error Message :
>>>>>> "Console
>>>>>> Session has expired" after putting in a user name and password to
>>>>>> reach the
>>>>>> scan mail center. Therefore I cannot configure scan mail for
>>>>>> attachment
>>>>>> blocking and so forth.
>>>>>
>>>>> Your SBS will be listed twice - once in the 'servers' group - this is
>>>>> the file space scanning (officescan), and again by name, but not in
>>>>> any group - this is your Exchange server - selet it and click
>>>>> 'configure' to access scanmail configuration.
>>>>>>
>>>>>> (4) When I go to the SBS server and try to reach San Mail via start -
>>>>>> programs to go to Real Scan Monitor - I get a 127.0.0.1:16372 HTTP
>>>>>> 400 error
>>>>>
>>>>> That's an odd IP - usually you'd use either your sbs internal nic IP
>>>>> or it's name (specified during install). But it might be valid on the
>>>>> SBS itself.
>>>>> In IIS | Web sites - is the SMEX website listening on port 16372 ? Is
>>>>> it started? That does sound like the correct port (for non SSL).
>>>>>
>>>>>>
>>>>>> Step Taken : Reinstalled program twice - per Les' guide - I have
>>>>>> uninstalled the clients manually, then added them through the
>>>>>> dashboard.
>>>>>> they then will have the most recent settings - but will not receive
>>>>>> them after that. They do NOT have a firewall on the desktops turned
>>>>>> on.
>>>>>>
>>>>>> Trend also sugeested that I install the Exchange compent by adding
>>>>>> the server under the dashboard - of course when I attempt to do
>>>>>> this - it informs me that it is already installed, and it still does
>>>>>> not show.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>> Also (5)- I have checked all the settings in IIS - but I am having
>>>>>> issues from XP desktops getting to the complete dashboard. Windows
>>>>>> 2000 clients have no issues. I think there is an issue with latest
>>>>>> Sun Java and 3.0 - but have not found reference to this. Other
>>>>>> issues that were reported (cashed and static files etc. are not the
>>>>>> case).
>>>>>
>>>>> Java shouldn't be involved. But if it works for 2k and not XP, it
>>>>> sounds like XP firewall. Go into security center | firewall, and
>>>>> enable logging of blocked packets. Look for blocked packets on the
>>>>> ports trend officescan and smex are using (as shown in IIS).
>>>>>
>>>>> And do make sure the Trend firewall is *not* enabled.
>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Robert
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


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