Re: Quickbooks 2006

Glad it's working for you Ron.

--
Merv Porter [SBS MVP]
===================================
"rhi_admin" <rhiadmin@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:DC908D5C-014C-407B-A9C6-077A34EA79E3@xxxxxxxxxxxxxxxx
> Thanks Merv. This helps some. But what I finally found out was that the
> autorun setup.exe would not work in SBS. I had to go into the QBooks
> folder
> on the CD and run the setup.exe program from there. After that,
> everything
> went very smoothly. I didn't encounter any of the issues listed below
> during
> the installation process, and QB 2006 is now running fine on the SBS
> server.
> Thanks again for the response.
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Not sure if this will help, but...
>>
>> Installing QuickBooks 2006
>> http://www.cpa911.com/installqb2006.pdf
>>
>> Installing QuickBooks 2006 in a Networked Environment
>> http://www.sleeter.com/articles/1132709598
>>
>> Also, Intuit has released QuickBooks 2006 Release 3 which should be
>> installed.
>>
>> And please make sure that you have a full back up the computer prior to
>> installation as QB 2006 has trashed some computers during its install
>> (presumably these were workstations, but better to be safe than....).
>>
>>
>> And here's a post (12/21/05) from Jim Counts and Ron Bunch in the
>> SmallBizIT
>> forum (YahooGroups)
>>
>> ----------------------------
>> Summary of Quickbooks 2006 problems...
>>
>> FYI: Intuit has put R3P update for Quickbooks 2006 on their website
>> today.
>> Help, Update Quickbooks... does not download this update at the moment.
>>
>> This update has solved my problems at a client.
>>
>> Ron Bunch
>>
>>
>> Summary of Quickbook problems
>>
>> The following is information I have from various sources on some problems
>> with the Quickbook programs.
>>
>> Where I have comments from others on where they got the information or if
>> they had the problem themselves I have mentioned.
>>
>> I encourage anyone that has more up-to-date information or some
>> correction
>> to anything I have said to let me know.
>>
>> I have not as of yet installed any 2006 Quickbook programs so I
>> personnally
>> have not had any of these problems except one that concerns needing
>> Administrator rights in order to run the program. This issue has been a
>> ongoing issue with Quickbook programs.
>>
>> So in no particular order are the issues I am aware of:
>>
>>
>> 1. Quickbooks 2006 crashes the computer - At time of installation of
>> Quickbooks 2006 the computer crashes. Currently we do not know why a
>> particular computer (Intuit may know but I have not heard) will crash
>> while
>> other computers will not crash. It appears that the errors are based on
>> problems when the program is making changes to the computer Windows
>> registry. If someone wishes to install 2006 for any reason they should do
>> a
>> complete backup of any computer in which they wish to install QB2006 and
>> do
>> it prior to doing the install so that they will not lose any data or
>> files
>> on that computer if it should crash. I have heard that some recommend
>> that
>> just a full backup of the registry will allow a restore of the computer.
>> This backup of the registry is not creating a restore point in Windows
>> but
>> doing an actual backup of the complete registry. It appears that the
>> computers are crashing when
>> QB2006 is installed so once you are installed and you can still use the
>> computer then you are past this issue. I suggest you read further on
>> other
>> issues once it is installed.
>>
>> History of identifing the problem - In a email forward to me on Dec 6
>> 2005 and the email started from ADP (the payroll service used by
>> Microsoft
>> for SBA) stated "I wanted to relay a message regarding QuickBooks 2006.
>> An
>> accountant in San Diego had a client purchase the QuickBooks 2006 version
>> and unfortunately discovered that there is a dangerous glitch in the
>> software. This version crashed the client's computer and was unable to
>> get
>> any files off the computer. The accountant called Intuit and the
>> President
>> of Intuit said that there have been close to 1000 computers crash, but
>> Intuit still hasn't taken the software off of the shelves." Comments made
>> by
>> others that the sender was a reason not to consider this a valid
>> statement
>> but now it does appear to be a valid problem.
>>
>> On Dec 7 2005 I received this from Larry Hess, CPA of Albuquerque, NM and
>> he
>> states, "... I have been able to confirm with someone inside Intuit that
>> the
>> problem does in fact exist. Oddly, it apparently didn't appear during the
>> beta test phase. And, if it doesn't happen upon the inital installation
>> of
>> QB2006, it won't. The best advice to someone whose installation has
>> failed
>> and rendered their computer virtually useless, is to call QB support, who
>> are familiar with the problem. Make sure the call is escalated to tier 2
>> or
>> tier 3 support, although that should happen automatically. As of now,
>> there
>> isn't a fix; and, maybe not even an understanding of the cause of the
>> problem. I understand that Intuit has taken some fairly extreme measures
>> to
>> help affected customers recover from it." Also in a second email that
>> same
>> day he further adds, "I can add that they said the problem messes up the
>> registry not the hard drive or files other than the registry. One rescue
>> approach apparently can involve lengthy editing of the registry. So, I
>> think
>> a bootable copy or mirror of the entire hard drive prior to installation
>> of
>> QB2006 would be the best insurance. By the way, if any beta testers are
>> reading, so far no beta testers haveencountered the problem when
>> installing
>> the production release."
>>
>> On Dec 8 2005 Larry Hess, CPA further reports, "For those who are
>> wondering
>> whether or not to install QB2006, one further piece of advice:
>> Make a backup of the full registry (better than setting a restore point
>> in
>> XP) before installing QB2006. If the install causes Windows to go bad,
>> Intuit Support can easily (they say) help you recover."
>>
>>
>> 2. Quickbook needs local workstation Administrator rights in order to
>> run. - Currrently Intuit says that this will be changed in the 2007
>> program.
>> This issue is an ongoing security issue as malware can install programs
>> on
>> that computer. The Administrator rights I am talking about is the Windows
>> user needing Administrator rights. The user of the Quickbooks and from
>> inside the program may not be an administrator but to get into Quickbooks
>> that person needs to have Windows Administrator rights.
>>
>> History - SANS NewsBites - Vol: 7, Issue: 59:
>> http://www.sans.org/newsletters/newsbites/newsbites.php?vol=7&issue=59#315
>> In response to Newsbites' recognition, Brad Smith, senior vice president
>> of
>> QuickBooks, confirmed on December 2, 2005 that this problem will be fixed
>> in
>> the next major release (QuickBooks 2007), scheduled for delivery within
>> 12
>> months. One of the main issues with needing Admin rights is that "You are
>> administrator on your machine and that means that malware can easily get
>> in
>> too. Jesper's Blog : Malware and administrative rights:
>> http://blogs.technet.com/jesper_johansson/archive/2005/11/30/415328.aspx
>>
>>
>> 3. Multi-user Mode Quickbooks 2006 - Problems this year for
>> multi-user use of the program. It is recommended the program be installed
>> on
>> the server.
>>
>> For a good article on installing Quickbooks 2006 for multi-use see
>> http://www.cpa911.com/installqb2006.pdf
>>
>> History - From a Tech listserve one of techie posted on Dec 7 2005 that
>> "...
>> QuickBooks 2006 will not switch to multi user like previous versions. I
>> have
>> found out I have two choices; first to install QuickBooks 2006 on the
>> SBS2K3
>> server or second it has a new alternate mode a workstation needs to start
>> up
>> switch to multi user mode then remain logged on until the other
>> workstations
>> running QuickBooks 2006 are finished. The alternate multi user mode is a
>> pain, but workable."
>> and then later he further posts that "It is the premier edition. I called
>> QB
>> tech support and the 'script' also said to install it on the server. Also
>> this version is running much slower than previous versions.
>> Especially in single user mode." Then the next day this individual posted
>> that "I just finished a support call to my client that is having
>> QuickBooks
>> 2006 problems that I wrote about on the SBS list Wednesday. I did not
>> install QuickBooks on the SBS server, but the data files are located in a
>> server network share. The interesting thing now is that when my client is
>> using QuickBooks 2006 in the back office it is taking down their Retailer
>> POS terminals." He began considering reinstalling a earlier version of
>> Quickbooks becauses of the problems. But another individual posts that
>> "The
>> 2006 is a brand new Sybase SQLanywhere database version and it's not
>> roll-back-able."
>>
>> Later another techie responds "I had a client with the same issue, she
>> worked with Intuit for 2 days to get the alternate method to work but
>> could
>> not and they said she would have to put it on the server. I advised that
>> as
>> it is a new version and untested that I did not recommend it and could
>> not
>> guarantee that it would not cause issue."
>>
>> Another posting by a techie was, "I could not agree more. This is not
>> Enterprise, but Premier. I hate telling the client that every time they
>> use
>> this software in multi user mode they have to start it on one workstation
>> switch to multi user mode then make sure to not log off that workstation
>> until the other users are finished with the day. I see all kinds of
>> issues.
>> I would recommend to roll back to 2005 but the data is in 2006 format and
>> that would mean reentering the data."
>>
>> It was posted that you can read more on this problem at:
>>
>> QuickBooks Forums - Avoid QB 2006 network install:
>> http://quickbooksusers.com/.forums/showthread.php3?s=48e017ffa5e6cdd3e18a2790ca4c86d3&threadid=16247
>>
>>
>> To read a article on how to install see
>> http://www.cpa911.com/installqb2006.pdf
>>
>> Further it was stated, "Do watch out for the network install... it's like
>> SBA (Microsoft Small Business Accounting) and has to be installed 'on'
>> the
>> server now."
>>
>> On Dec 19 2005 these comments were made that state, "I had my first
>> install
>> of qb2006 last week onto a SBS2003 box. I could no get the remote
>> computers
>> to open the company file on the server unless the server actually had
>> quickbooks running with the file open, from reading the docs it seems
>> like
>> that should not be required, anybody else run into this problem, the
>> error I
>> was getting was that the file on the server could not be opened, to try
>> and
>> open the file on the server and try again. with the qb open and running
>> the
>> file on the server it works fine on the remote computers." Another techie
>> points out to solve the problem he stated, "The fix is to give the
>> quickbooks service account full control of the directory where the
>> quickbooks data is residing.
>> Also, the quickbooks sevice account should be excluded from the password
>> policy. The account should be set to 'password never expires". After you
>> make the rights assignment you will need to stop and restart the
>> quickbooks
>> service."
>>
>> This is another security problem for any computer running that way. It
>> was
>> stated that, "Gawd bless it...this is worse than local admin rights in my
>> book now that they are having me hack up my server rights." She further
>> states, "When Accounting software is requiring this to be shared out on a
>> network....quite frankly I'm getting a bit embarrassed by the lack of
>> security planning and coding in our accounting applications. Is everyone
>> aware that SANS listed Quickbooks as their first ever inductee into the
>> Local Admin hall of shame?"
>>
>>
>> 4. ERROR: Connection Has Been Lost [99937] - When connecting to the
>> company data file. As you may know, QuickBooks 2006 and Enterprise 6.0
>> are
>> using a new network based database. This means that the programs rely
>> heavily upon network connectivity to access the QuickBooks company file
>> and
>> to provide Multi-User access. Error 99937 is a generic error that will
>> occur if the connection to the company file has been lost.
>>
>> SOLUTION #1: Restart QuickBooks
>>
>> If this is the first time you have seen the error after connecting
>> successfully in the past, restart the computer where the data file is
>> stored
>> and re-open the QuickBooks company file on each of the other computers.
>> This
>> will resolve most temporary network issues.
>>
>> SOLUTION #2: (Most Common) Configure QuickBooks 2006 for Multi-User
>> Access:
>>
>> http://recp.proadvisors.intuit.com/ctt?kn=2&m=135510&r=OTkyNzkyODEzS0&b=2&j=NTEwMTgwMzES1&mt=1
>>
>> SOLUTION #3: For more information on resolving this issue:
>>
>> http://recp.proadvisors.intuit.com/ctt?kn=1&m=135510&r=OTkyNzkyODEzS0&b=2&j=NTEwMTgwMzES1&mt=1
>>
>> Possible Causes include:
>>
>> - The network connection to the host computer was interrupted. (For
>> example
>> if the host computer has been shut down for the day.)
>>
>> - The QuickBooks database manager (QBDBMGRN.EXE) on the host computer was
>> unexpectedly terminated.
>>
>> - The QBDataServiceUser on the host computer does not have sufficient
>> permissions to the folder where the company file is located. This is the
>> user created by QuickBooks during installation that allows the program to
>> successfully connect to the data file over the network.
>>
>>
>> History - This is the broadcast email QB put out last week to alert
>> proadvisers of this problem. Audience Affected: Some ProAdvisors and
>> clients
>> installing QuickBooks 2006 and experiencing "Error 99937" or "Error 1911"
>> Action: Follow important steps outlined. A very small number of customers
>> installing QuickBooks 2006 and Enterprise 6.0 have experienced a few
>> issues
>> of which you should be aware.
>>
>>
>> 5. ERROR 1911 - Error 1911 during installation (or Desktop icons
>> turning white or missing after installing QuickBooks 2006/Enterprise 6.0)
>>
>> This issue is extremely rare, and it appears to be caused when program
>> associations within the operating system are lost. This may be caused by
>> viruses, corrupt files, or failing hardware. We are actively
>> investigating
>> at this time.
>>
>> If you experience this issue, where you get white or missing icons on
>> your
>> desktop, please do the following:
>>
>> -- don't go past this point, and stop installation immediately
>> -- run a virus scan
>> -- contact technical support immediately at 888-333-3451
>>
>> History - this is from the same QB broadcase email as mentioned under
>> item 4
>> above.
>>
>>
>> Conclusion
>>
>> So it appears that the 2006 version of Quickbooks has several
>> installation and running problems that users of Quickbooks should be
>> aware of before upgrading and installing this latest version.
>>
>> Some have said they do not recommend that their clients upgrade to 2006.
>>
>> For the professionals we may not recommend to our clients to upgrade but
>> if any one client does then you will be forced into upgrading just to be
>> able to support that client.
>>
>> Depending on these problems it is a question if Intuit can issue a "fix"
>> for 2006 to solve these problems.
>>
>> So buyer beware and to be safe professionals may wish to consider not
>> recommending their clients upgrade.
>>
>> Of course another solution is to see if the Microsoft SBA (Small
>> Business Accounting) will meet their needs. (P.S. I have no relationship
>> with MS other than having their programs - I get nothing for people
>> buying or switching their programs.)
>>
>> So have a nice day.
>>
>> Jim
>>
>> --
>> James C. Counts II
>> Certified Public Accountant
>> Certified Trust and Financial Advisor
>> ----------------------------
>>


.

Relevant Pages

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