Re: Trend SMB 3.0 Issues

Will do and report back.


"Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
news:%23qJVs0TEGHA.2648@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Rob,
>
> In IE | Tools | Options | Connections tab > Lan Settings button - have you
> got the "Bypass proxy server for local addresses" selected ?
>
> Also try putting the URL in the trusted sites zone.
>
> Officescan communication between client/server uses some ports, and it
> really sounds like the XP (Windows) firewall is on, and is preventing
> communication.
>
> I've not tried remote installs, but there are a number of reports of it
> not working. So how about this:
>
> On one client machine - if you have the client installed, uninstall it.
> Then go to \\<server> and browse for the Autopcc.exe file in the
> appropriate share, and run it.
>
> See if that results in a properly installed client, that shows up in the
> console.
>
> Les.
>
> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:OS9t9mTEGHA.828@xxxxxxxxxxxxxxxxxxxxxxx
>> Thanks Les,
>>
>> In answer to your questions:
>> (1)Not sure what you mean by 'through the dashboard'. Do you mean remote
>> install? What groups are showing in the console?
>>
>> I mean the IIS security Dashboard website - where you are supposed to
>> manage everything. The one that has the Security Settings tab that is
>> slow to respond (at times). But it does work, just slow. Maybe I am
>> using the wrong terminkowledgy for it.
>>
>> The groups are:
>> Servers (default)
>> AssocMain (I created this one)
>> Desktops (default)
>>
>> Click on each one - nothing is listed in the groups. Even though I can
>> click in a group - click add - and successfully install remotely. They
>> never appear.
>>
>>
>> (2) Your SBS will be listed twice - once in the 'servers' group - this is
>> the file space scanning (officescan), and again by name, but not in any
>> group - this is your Exchange server - selet it and click 'configure' to
>> access scanmail configuration.
>>
>> Nope - it ain't there. Trend said to do an install from the console -
>> but it fails as it says it is already installed.
>>
>> (3)That's an odd IP - usually you'd use either your sbs internal nic IP
>> or it's name (specified during install). But it might be valid on the SBS
>> itself. In IIS | Web sites - is the SMEX website listening on port 16372
>> ? Is it started? That does sound like the correct port (for non SSL).
>>
>> It is up and running. If I go directly to the site via IE (Server
>> IP:16372\smex) I am prompted for a user name and password. But when I
>> enter the admin account (or my account for that matter) - the server
>> returns to a screen that says "Console session has expired". The above
>> (127.0.0.1) only happens if I try and use the link from Start-Programs.
>>
>> (4)Java shouldn't be involved. But if it works for 2k and not XP, it
>> sounds like XP firewall. Go into security center | firewall, and enable
>> logging of blocked packets. Look for blocked packets on the ports trend
>> officescan and smex are using (as shown in IIS).
>> And do make sure the Trend firewall is *not* enabled.
>>
>> Ok - ready for this? :)
>> The XP firewall is off. And the Trend firewall is off. In fact I did
>> the registry change mentioned by someone to make sure it does not come
>> on. But the issue always exists. Now for the weird part. My laptop has
>> the firewall on. When I VPN in (Though I guess I bypass my firewall on
>> the VPN) my XP laptop can connect and everything runs fine. So, I do
>> think this is really a desktop issue, will have to figure out what is
>> doing it, and perhaps it is related to the lack of updates?
>>
>> Trend suggested I try this:
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>>
>> Will try that later today - that article makes me dizy reading it. But
>> of course - it is for 2.0 - will see if it works on 3.0.
>>
>> Any ideas based on this info?
>>
>>
>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
>> wrote in message news:OMdxWEOEGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
>>> Some more questions inline ...
>>>
>>> --
>>> Les Connor [SBS Community Member - SBS MVP]
>>> -----------------------------------------------------------
>>> SBS Rocks !
>>> ----------------------
>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>>> understand." - Confucius
>>>
>>>
>>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:uj7EIPKEGHA.2504@xxxxxxxxxxxxxxxxxxxxxxx
>>>>I posted in the 2000 SBS group - did not realize at first that this was
>>>>the 2003 group - sorry for the double post...
>>>>
>>>> Anyway, I have contacted Trend support but do not have an answer yet -
>>>> wondered if
>>>> anyone else had similar issues-resolutions.
>>>>
>>>> SBS2003-ISA2000.
>>>>
>>>> Installed a new copy of SMB3.0.
>>>> Problem Description : Having lots of issues after installing 3.0
>>>>
>>>> Among issues:
>>>>
>>>> (1)Clients are not getting updates from the main server - though it is
>>>> getting updates.
>>>>
>>>> (2)Clients are added through the dashboard - but after installing
>>>> successfully - they no longer appear under any group. (I think this is
>>>> why they do not get updates)
>>>
>>> Not sure what you mean by 'through the dashboard'. Do you mean remote
>>> install? What groups are showing in the console?
>>>>
>>>> (3)Cannot reach the ScanMail center at all - Exact Error Message :
>>>> "Console
>>>> Session has expired" after putting in a user name and password to reach
>>>> the
>>>> scan mail center. Therefore I cannot configure scan mail for attachment
>>>> blocking and so forth.
>>>
>>> Your SBS will be listed twice - once in the 'servers' group - this is
>>> the file space scanning (officescan), and again by name, but not in any
>>> group - this is your Exchange server - selet it and click 'configure' to
>>> access scanmail configuration.
>>>>
>>>> (4) When I go to the SBS server and try to reach San Mail via start -
>>>> programs to go to Real Scan Monitor - I get a 127.0.0.1:16372 HTTP 400
>>>> error
>>>
>>> That's an odd IP - usually you'd use either your sbs internal nic IP or
>>> it's name (specified during install). But it might be valid on the SBS
>>> itself.
>>> In IIS | Web sites - is the SMEX website listening on port 16372 ? Is it
>>> started? That does sound like the correct port (for non SSL).
>>>
>>>>
>>>> Step Taken : Reinstalled program twice - per Les' guide - I have
>>>> uninstalled the clients manually, then added them through the
>>>> dashboard.
>>>> they then will have the most recent settings - but will not receive
>>>> them after that. They do NOT have a firewall on the desktops turned on.
>>>>
>>>> Trend also sugeested that I install the Exchange compent by adding the
>>>> server under the dashboard - of course when I attempt to do this - it
>>>> informs me that it is already installed, and it still does not show.
>>>>
>>>> Any ideas?
>>>>
>>>> Also (5)- I have checked all the settings in IIS - but I am having
>>>> issues from XP desktops getting to the complete dashboard. Windows
>>>> 2000 clients have no issues. I think there is an issue with latest Sun
>>>> Java and 3.0 - but have not found reference to this. Other issues that
>>>> were reported (cashed and static files etc. are not the case).
>>>
>>> Java shouldn't be involved. But if it works for 2k and not XP, it sounds
>>> like XP firewall. Go into security center | firewall, and enable logging
>>> of blocked packets. Look for blocked packets on the ports trend
>>> officescan and smex are using (as shown in IIS).
>>>
>>> And do make sure the Trend firewall is *not* enabled.
>>>
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Robert
>>>>
>>>
>>>
>>
>>
>
>


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