Re: Trend SMB 3.0 Issues

Hi Rob,

In IE | Tools | Options | Connections tab > Lan Settings button - have you
got the "Bypass proxy server for local addresses" selected ?

Also try putting the URL in the trusted sites zone.

Officescan communication between client/server uses some ports, and it
really sounds like the XP (Windows) firewall is on, and is preventing
communication.

I've not tried remote installs, but there are a number of reports of it not
working. So how about this:

On one client machine - if you have the client installed, uninstall it. Then
go to \\<server> and browse for the Autopcc.exe file in the appropriate
share, and run it.

See if that results in a properly installed client, that shows up in the
console.

Les.

"Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:OS9t9mTEGHA.828@xxxxxxxxxxxxxxxxxxxxxxx
> Thanks Les,
>
> In answer to your questions:
> (1)Not sure what you mean by 'through the dashboard'. Do you mean remote
> install? What groups are showing in the console?
>
> I mean the IIS security Dashboard website - where you are supposed to
> manage everything. The one that has the Security Settings tab that is
> slow to respond (at times). But it does work, just slow. Maybe I am
> using the wrong terminkowledgy for it.
>
> The groups are:
> Servers (default)
> AssocMain (I created this one)
> Desktops (default)
>
> Click on each one - nothing is listed in the groups. Even though I can
> click in a group - click add - and successfully install remotely. They
> never appear.
>
>
> (2) Your SBS will be listed twice - once in the 'servers' group - this is
> the file space scanning (officescan), and again by name, but not in any
> group - this is your Exchange server - selet it and click 'configure' to
> access scanmail configuration.
>
> Nope - it ain't there. Trend said to do an install from the console - but
> it fails as it says it is already installed.
>
> (3)That's an odd IP - usually you'd use either your sbs internal nic IP or
> it's name (specified during install). But it might be valid on the SBS
> itself. In IIS | Web sites - is the SMEX website listening on port 16372 ?
> Is it started? That does sound like the correct port (for non SSL).
>
> It is up and running. If I go directly to the site via IE (Server
> IP:16372\smex) I am prompted for a user name and password. But when I
> enter the admin account (or my account for that matter) - the server
> returns to a screen that says "Console session has expired". The above
> (127.0.0.1) only happens if I try and use the link from Start-Programs.
>
> (4)Java shouldn't be involved. But if it works for 2k and not XP, it
> sounds like XP firewall. Go into security center | firewall, and enable
> logging of blocked packets. Look for blocked packets on the ports trend
> officescan and smex are using (as shown in IIS).
> And do make sure the Trend firewall is *not* enabled.
>
> Ok - ready for this? :)
> The XP firewall is off. And the Trend firewall is off. In fact I did the
> registry change mentioned by someone to make sure it does not come on.
> But the issue always exists. Now for the weird part. My laptop has the
> firewall on. When I VPN in (Though I guess I bypass my firewall on the
> VPN) my XP laptop can connect and everything runs fine. So, I do think
> this is really a desktop issue, will have to figure out what is doing it,
> and perhaps it is related to the lack of updates?
>
> Trend suggested I try this:
> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=19787&id=19787
>
> Will try that later today - that article makes me dizy reading it. But of
> course - it is for 2.0 - will see if it works on 3.0.
>
> Any ideas based on this info?
>
>
> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
> wrote in message news:OMdxWEOEGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
>> Some more questions inline ...
>>
>> --
>> Les Connor [SBS Community Member - SBS MVP]
>> -----------------------------------------------------------
>> SBS Rocks !
>> ----------------------
>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>> understand." - Confucius
>>
>>
>> "Rob" <gillis@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:uj7EIPKEGHA.2504@xxxxxxxxxxxxxxxxxxxxxxx
>>>I posted in the 2000 SBS group - did not realize at first that this was
>>>the 2003 group - sorry for the double post...
>>>
>>> Anyway, I have contacted Trend support but do not have an answer yet -
>>> wondered if
>>> anyone else had similar issues-resolutions.
>>>
>>> SBS2003-ISA2000.
>>>
>>> Installed a new copy of SMB3.0.
>>> Problem Description : Having lots of issues after installing 3.0
>>>
>>> Among issues:
>>>
>>> (1)Clients are not getting updates from the main server - though it is
>>> getting updates.
>>>
>>> (2)Clients are added through the dashboard - but after installing
>>> successfully - they no longer appear under any group. (I think this is
>>> why they do not get updates)
>>
>> Not sure what you mean by 'through the dashboard'. Do you mean remote
>> install? What groups are showing in the console?
>>>
>>> (3)Cannot reach the ScanMail center at all - Exact Error Message :
>>> "Console
>>> Session has expired" after putting in a user name and password to reach
>>> the
>>> scan mail center. Therefore I cannot configure scan mail for attachment
>>> blocking and so forth.
>>
>> Your SBS will be listed twice - once in the 'servers' group - this is the
>> file space scanning (officescan), and again by name, but not in any
>> group - this is your Exchange server - selet it and click 'configure' to
>> access scanmail configuration.
>>>
>>> (4) When I go to the SBS server and try to reach San Mail via start -
>>> programs to go to Real Scan Monitor - I get a 127.0.0.1:16372 HTTP 400
>>> error
>>
>> That's an odd IP - usually you'd use either your sbs internal nic IP or
>> it's name (specified during install). But it might be valid on the SBS
>> itself.
>> In IIS | Web sites - is the SMEX website listening on port 16372 ? Is it
>> started? That does sound like the correct port (for non SSL).
>>
>>>
>>> Step Taken : Reinstalled program twice - per Les' guide - I have
>>> uninstalled the clients manually, then added them through the dashboard.
>>> they then will have the most recent settings - but will not receive them
>>> after that. They do NOT have a firewall on the desktops turned on.
>>>
>>> Trend also sugeested that I install the Exchange compent by adding the
>>> server under the dashboard - of course when I attempt to do this - it
>>> informs me that it is already installed, and it still does not show.
>>>
>>> Any ideas?
>>>
>>> Also (5)- I have checked all the settings in IIS - but I am having
>>> issues from XP desktops getting to the complete dashboard. Windows 2000
>>> clients have no issues. I think there is an issue with latest Sun Java
>>> and 3.0 - but have not found reference to this. Other issues that were
>>> reported (cashed and static files etc. are not the case).
>>
>> Java shouldn't be involved. But if it works for 2k and not XP, it sounds
>> like XP firewall. Go into security center | firewall, and enable logging
>> of blocked packets. Look for blocked packets on the ports trend
>> officescan and smex are using (as shown in IIS).
>>
>> And do make sure the Trend firewall is *not* enabled.
>>
>>>
>>>
>>>
>>> Thanks
>>>
>>> Robert
>>>
>>
>>
>
>


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