RE: Unable to View Usage Reports in Server Management
- From: "Louie Landkirk" <LouieLandkirk@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 4 Jan 2006 06:33:02 -0800
Thanks for the great post Jenny. I am going to print it and keep it for
reference. I just came on board with a new organization, the previous system
administrator didn't leave any documentation about the configuration of the
server box. It turns out that in this case, I needed the solution found in
MSKB Article ID: 823379. Thank you for your help.
""Jenny wu [MSFT]"" wrote:
> Hi Louie,
>
> Thanks for using the SBS newsgroup.
>
> From your description, I understand the issue to be: you can not view usage
> report for SBS 2003 remotely. If I am off base, please let me know.
>
> Let"us perform the following tests to try to resolve the issue:
>
> I. Please check the setting in IIS:
>
> 1. Open IIS snap-in.
> 2. Go to Default Web Site/Remote.
> 3. Right click Remote and click Properties.
> 4. Click Directory Security tab.
> 5. Click Edit under "Authentication and access control".
> 6. Make sure that only the "Integrated Windows Authentication" is checked.
> 7. Click Edit under "IP address and domain name restriction".
> 8. Make sure that "Granted access" has been selected.
>
> Please double-check the default application pool in IIS. To do so:
>
> 1. Open IIS Manager.
> 2. Go to Server/Application Pools/DefaultAppPool.
> 3. Right click DefaultAppPool and click Properties.
> 4. Click the Identity tab.
> 5. Make sure the application pool is using "Predefined: Network Service" as
> its identiry.
>
> And then please restart IIS services to see if the issue persists.
>
> If the issue persists, please verify the IE security settings on client
> computer to see if it helps.
>
> 1. Start up Internet Explorer, click Tools, and then click Internet Options.
>
> 2. On the Security tab, click "Local Intranet" icon and then click
> "Customize Level" button to set Security level as "Medium-low" or "Low" and
> click "reset" button to take effect the configuration.
>
> 3. Input URL: http://servername/Monitoring to test, how about the result?
>
> Please note: the user account you used to access the
> http://servername/monitoring must be a member of Usage Report users group.
>
> If the issue persists, please try to logon the SBS server box with domain
> admin user account and then access the monitoring site, can you access it
> successfully? If not, please tell me the exact error message or catch a
> screen shot for analysis.
>
> To make a screen shot:
> A. Press Alt + Pr Scrn to capture a screen shot.
> B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
> C. Use Ctrl + V to paste the screen shot to the canvas.
> D. From the File menu, go to Save and save as a JPG file.
>
> Please mail it to my working mailbox: v-yanniw@xxxxxxxxxxxxx
>
> And also please help me collect some information for further analyze:
>
> 1. Have you installed ISA? What is the version? ISA 2000 or ISA 2004? Or
> any third party firewall application?
>
> 2. Can you view server status report in server management console properly?
> Please try to change another client workstation to access the monitoring
> site to test, how about the result?
>
> 3. Please also send me the IIS log file for further analysis:
>
> a. Open IIS MMC, right click Default Web Site and then click Properties.
> b. Click Website tab and then check Enable logging.
> c. Stop the Default Website and rename the existing IIS log files under
> C:\WINDOWS\system32\LogFiles.
> d. Restart the Default Website and try Server Activesync to reproduce the
> problem.
> e. Go to the following folder: C:\WINDOWS\system32\LogFiles.
> f. Send me the log file to my working email address v-yanniw@xxxxxxxxxxxxx
>
> 4. Can you find any related error event logged in Event Viewer on the
> client computer or the server box? If yes, please paste the exact error
> information in the newsgroup.
>
> Hope above information helps! I am happy to be assistance to you and look
> forward to your reply!
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: Unable to View Usage Reports in Server Management
> >thread-index: AcYQqhINNKgBMjowSQ66hj173Bn+zg==
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> >From: "=?Utf-8?B?TG91aWUgTGFuZGtpcms=?="
> <LouieLandkirk@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Unable to View Usage Reports in Server Management
> >Date: Tue, 3 Jan 2006 13:10:06 -0800
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> >
> >I am running SBS 2003. I have a problem in that I am unable to view usage
> >reports for SBS 2003. When I click on the Monitoring and Reporting Link,
> the
> >system wants me to login to localhost. When I enter the username and
> >password, I can't login. I changed the IIS settings for this to use
> >anonymous access and I still can't display the monitoring and usage
> reports.
> >I believe this is an IIS issue but am unsure how to get it resolved. Any
> >help would be greatly appreciated. Thank you for your time.
> >
>
>
.
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