RE: trouble with shared fax service
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx ("Crina Li")
- Date: Tue, 03 Jan 2006 08:00:22 GMT
Hi Loane,
Thank you for posting in SBS newsgroup.
>From your problem description, I understand this issue to be: you can not
install fax service on client computers. If I have misunderstood your
concerns, please do not hesitate to let me know.
Based on my experience, if the FAX service has been correctly installed on
the SBS server and fax client has been successfully installed on the client
workstation, you could use the following method to send a fax no mater on
the SBS server or on the client workstation.
Please click Start -> All programs -> Accessories -> Communications -> Fax
-> Send a fax.
To ensure the SBS FAX has been correctly configured, you may need to open
Server Management \ Standard Management \Fax (Local) node and click
"Configure Fax services" to reconfigure the fax on the SBS server.
If it does not work, you can try to reinstall Fax services as following:
To reinstall Fax Services on SBS:
1. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.
3. Once it is uninstalled, access Add/Remove Programs to reinstall it.
4. Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server 2003' item:
1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
page.
2) Click 'Next' on the 'Windows Configuration' page.
[Note] It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.
4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
5. Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed to the 'Component
Selection' page, and then choose 'Install' for the 'Fax Services' item.
If you want to reinstall Fax Service client on Windows XP computers, please
follow these steps:
1. Open Control Panel and open Add or Remove Programs.
2. Click Add/Remove Windows Components.
3. Uncheck Fax Services and click Next.
4. Finish the process.
5. You can run the following command to install Shared Fax Client:
Windows 2000 client:
"\\%sbsserver%\FaxClient\setup.exe /w /s /v" REBOOT=ReallySuppress /qn
PRINTER_NAME="\\%sbsserver%\Fax"
Windows XP client:
"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n /i
"\\%sbsserver%\clientapps\faxxp\fax_master.inf"
Please also check if the modem used for SBS 2003 Shared Fax is listed on
the Hardware Compatibility List (HCL) for Windows server 2003. You may
check the modems designed for Windows Server 2003 from the link below:
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=h
ardwarehome&pgn=dc7467e1-0291-4c05-89be-865ce7654b76
If the problem still occurs, please help me collect the following
information?
1. Do you mean the SBS has only one NIC and the fax modem is directly
connected to the DSL line?
2. Is there any error event on the SBS server?
3. Please post an ipconfig/all result from SBS and client computers.
I am appreciated your time and look forward to your update.
Best regards,
Crina Li (MSFT)
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--------------------
| From: "Loane Sharp" <look_sharp_not@xxxxxxxxxxx>
| Subject: trouble with shared fax service
| Date: Sat, 31 Dec 2005 14:08:29 +0200
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| Hi there
|
| I setup the shared fax service for the first time on a machine that has
SBS
| 2003 SP1 applied. (On MSDN I see that there are potential issues that
arise
| when the shared fax service is installed AFTER SP1 is applied, so this may
| make a difference.) I have experienced some problems on both the server
and
| clients.
|
| Network setup: Our server has one network card connected to a wireless
| access point/internet router device, which in turn is connected over a DSL
| line to the Internet. The internal fax modem is directly connected to the
| same DSL line, and the voice and data streams on the DSL line are
separated
| using a line filter following the hardware manufacturers' instructions.
| Clients are connected to the server using a wireless LAN.
|
| Server problem: After the intial setup (closely following the instructions
| in SBSFax.doc located at
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776-
a101-c3bec7512594&displaylang=en),
| the server itself could send faxes (from, say,
| wordpad using the fax printer) and also receive faxes. To stress-test the
| server-side fax capability, I sent 10 faxes to the server in succession
from
| a remote/independent fax location, waiting each time for about a minute
| between sends (this should be about the maximum for our business
purposes).
| On the third send I got a communication error back from the server, and
| somehow the telephone line was jammed up: the server's telephone number
gave
| a "busy" signal when dialed, and the server could no longer be accessed
over
| the internet (using Remote Desktop and RPC/HTTP for Outlook, for
instance).
| The server needed to be cold-booted, and trying the stress-test again the
| same jammed-up result obtained.
|
| Client problem: After setting up shared fax service on the server, logging
| on to the client computers for the first time correctly prompted for setup
| of the fax service. The SBS fax service setup began, and at the
appropriate
| time the Windows XP fax component setup began, and when asked I pointed to
| the appropriate location on the server for the client setup .dlls. At the
| very end I got a message that said "Applications not configured: Shared
fax
| service"; in Windows components the Fax service was unchecked, and the
| Accessories > Communication > Fax menu was <Empty>. In the Application
event
| log, I found a message for Microsoft Fax with Event ID 32045 that read:
"Fax
| Service failed to initialize because it could not initialize the TAPI
| devices. Verify that the fax modem was installed and configured correctly.
| Win32 error code: 31." Following the suggested link, I got the following
| message: "We're sorry. There is no additional information about this issue
| ..." (Incidentally the client machines do not have fax-capable modems.)
|
| I'm assuming that the problem could arise from several sources:
| (a) the fax modem and drivers may not be correctly installed on the
server -
| but if so, how could I send and receive faxes from the server itself?
| (b) the shared fax service may not be correctly setup on the server - but
if
| so, how could the client computers be prompted to setup shared fax service
| when logging on if the server-side setup was incorrect? (Incidentally, I
| uninstalled the fax service from Windows Server 2003 components and then
| installed the fax service from SBS 2003 setup)
| (c) the DSL line may be problematic - but if so, how could clients connect
| to the Internet (from within the local network) and to the server via VPN
| and RDP (from outside the local network)?
|
| Perhaps I've missed some other potential sources of the problem?
|
| Please help!
|
| Best regards
| Loane
|
|
|
|
|
.
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