Re: Trend CSM 3.0 will not push to XP clients
- From: "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
- Date: Mon, 2 Jan 2006 15:39:47 -0600
It's annoying that it doesn't work ... but I generally don't spend much time
trying to get trend things to go. Reason being, once it's installed it's
pretty well maintenance free - so fiddling a bit to get it installed is a
one-time expenditure. That would be the only reason I'd tolerate it ;-).
The workarounds (which you probably know already) are:
a) send the users a link by email
b) edit the login script (temporarily, until the clients are all installed).
--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius
"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:%23$A6es9DGHA.1492@xxxxxxxxxxxxxxxxxxxxxxx
> Les,
>
> Neither one of those links has the solution. The problem is that at step
> six of the remote install procedure, when I attempt to log in to the
> computer to which I want to remotely install the agent, it fails.
>
> If I enter the domain admin username and password, or any other
> administrator name and password, I get an error that states, "Remote
> installation unsuccessful. The username and/or password may be invalid, or
> the target computer is running Windows XP using simple file sharing.
> Confirm the username and password. If the target computer is running
> Windows XP, disable simple file sharing." I searched Trend's knowledge
> base and found that exact error, although for version 2.0. The "solution"
> was to use the "domain\username" format when trying to add a desktop using
> the Dashboard > Security Settings > Add Computer > Remote Install, yet it
> still will not install. If I use domain\administrator and the password, I
> get an error stating that "hillservices\administrator does not have
> administrator privileges" in spite of the fact that I use the Domain Admin
> account. I have tried it with other domain admin accounts, and local admin
> accounts as well, and they also fail.
>
> Trend's response was, in part, "To solve the issue please type in the
> username on the user field without the domain. Please don't use the format
> domain\user or computername\user. Just type in the user and password."
> That did not work, and it was the first method I tried anyway. They also
> said to "... disable simple file sharing...make sure the C$ of the client
> is accessible from the server, verify that file and printer sharing is
> installed on the client and turn off any firewalls in between." If I use
> the username only and not domain\username format, I get a "Security Server
> Management Console" error popup that states, "Remote installation
> unsuccessful. The username and/or password may be invalid, or the target
> computer is running Windows XP using simple file sharing. Confirm the
> username and password. If the target computer is running Windows XP,
> disable simple file sharing."
>
> I got this error the first time I tried a remote installation. I searched
> the knowledge base, and found
> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=19831
> which, although it is for version 2.0, has the identical error message.
> That is why I tried the domain\username format, which resulted in the
> error I first reported ("hillservices\administrator does not have
> administrator privileges").
>
> The XP Pro stations' firewalls are off, simple file sharing is unchecked,
> file and printer sharing is installed, I can browse from the server to the
> C$ share on the workstations, and no other firewalls or AV software are
> present. It does the same thing on another workstation running XP Pro SP2,
> also.
>
> Other people are having the same problem.
>
> Installation via the web browser link or logon script works fine. I need
> to be able to do a push installation just the same as I can with Symantec
> Antivirus Corporate Edition.
>
> Thank you for your help!
>
> Gregg Hill
>
>
>
> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
> wrote in message news:el08748DGHA.620@xxxxxxxxxxxxxxxxxxxxxxx
>>I haven't tried this - but perhaps these will help?
>>
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=26888&id=26888
>>
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionId=26964&id=26964
>>
>> --
>> Les Connor [SBS Community Member - SBS MVP]
>> -----------------------------------------------------------
>> SBS Rocks !
>> ----------------------
>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>> understand." - Confucius
>>
>>
>> "Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
>> news:OtUBbW8DGHA.724@xxxxxxxxxxxxxxxxxxxxxxx
>>> Has anybody gotten a resolution to this problem yet?
>>>
>>> Gregg Hill
>>>
>>>
>>>
>>>
>>> <joltinjoe@xxxxxxxxx> wrote in message
>>> news:1133236425.896735.32240@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>>I am also experiencing the same problem hosting "Client/Server Security
>>>> for SMB", Version 3.0, Build 1030 on a Windows 2003 server and trying
>>>> to push to Windows XP clients using the Security Dashboard.
>>>>
>>>> I setup a small test group to eliminate possibilities. This does not
>>>> work under the following conditions:
>>>> -Simple filesharing is turned off
>>>> -Windows firewall is turned off
>>>> -I even setup an administrator account with a short password
>>>> -Tried domain admin accounts as domain\username and just usernarname
>>>> -Tried local admin accounts as computername\username and just username
>>>> -Windows 2003 server is not running any firewalls
>>>>
>>>> Stuff I have not eliminated yet:
>>>> -Could it be an issue between the trend micro product and XP SP2?
>>>> -Could it be some security feature on Windows 2003 server tripping up
>>>> the trend micro product?
>>>> -Simply a bug in the product?
>>>>
>>>
>>>
>>
>>
>
>
.
- References:
- Re: Trend CSM 3.0 will not push to XP clients
- From: Gregg Hill
- Re: Trend CSM 3.0 will not push to XP clients
- From: Les Connor [SBS Community Member - SBS MVP]
- Re: Trend CSM 3.0 will not push to XP clients
- From: Gregg Hill
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