Re: Remote Assistance: Enduser clicks YES but take control isnt started???

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Dear Customer,

Thank you for posting back!

I am glad to hear that you have found the root cause and the issue has
being solved out!

Based on my research, if we set internet zone to high, this will course the
setting "Allow active scripting" to be disabled and in turn the "take
control" option in remote assistance will fail.

I greatly appreciate your great SBS experience! We believe that your
experience sharing will benifit the customers who read the newsgroups
regularly and they also can learn from your interaction with us.

If you have questions or concerns on the SBS server, please feel free to
post back to this Newsgroup. We are glad to be of assistance!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
>From: "AnyTime Communications" <support@xxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Remote Assistance: Enduser clicks YES but take control isnt
started???
>Date: 29 Dec 2005 09:47:53 -0800
>Organization: http://groups.google.com
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>
>I was able to fix the problem by changing securities to the laptops IE
>internet zone from high to medium.
>
>The exact problem if you cant tell was this.
>
>Laptop -- was able to remote desktop to it. Was able to remote
>assistance to it. Just wasnt able to have the user click on the yes
>button for full control to be given to help assistant.
>
>Does that make sense now?
>
>Thanks for the help.
>
>

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