RE: Exe failure
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Wed, 28 Dec 2005 06:33:28 GMT
Hi Denis,
Thanks for using the SBS newsgroup!
>From your description, I understand the issue to be: the SBS server box
failed to recognize .exe type file and you can not run NTBackup utility to
restore your server. If I am off base, please don't hesitate to let me know.
For it is a server crash issue, it may affects your business. I would like
to recommend that you contact MS CSS via phone directly for more immediate
assistance.
For time critical issues (not business down), we encourage you to contact
CSS directly for more immediate assistance:
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
To continue trouble shoot the issue in the newsgroup, please kindly help me
collect some information to isolate the issue:
1. How you restored your server box? I suggest you refer to the following
Microsoft white paper to process restore SBS server.
Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx
2. When you reboot the server, what service failure you got? Please try to
reboot the server box and reproduced the issue and paste the accurate error
message here for analyze.
3. Please run command line "NTBackup" in the command prompt to see if the
utility can be launched.
4. Also please help me collect the following logs for analyze:
1). Please save me the copy of the Application /System log on the server
box:
To save a text copy of Application /System log:
A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".
2). Please mail me the folder of the SBS 2003 logs folder for analyze, the
location is: C:\Program Files\Microsoft Integration\Windows Small Business
Server 2003\Logs
I appreciate your time! I am happy to be assistance of you and look forward
to your reply!
Merry Christmas and happy New Year!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Exe failure
>thread-index: AcYLEiNjpXUs8hXnR52NmQ8FGEEhbQ==
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>From: "=?Utf-8?B?RGVuaXM=?=" <Denis@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Exe failure
>Date: Tue, 27 Dec 2005 10:19:55 -0800
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>
>SBS2003 server on a small network.
>The system crashed repeatedly last week, after working fine for several
>months.
>The "bug report" indicated a need to install SP1.
>I attempted to install SP1 however the server crashed during the
"finalising
>installation" phase of the first part of the update.
>On restart the server restored it's original configuration automatically.
>
>However after the system restored it's original config', on
>starting/re-starting the server I get a service failure (unimportant at
the
>moment) and the system no longer recognises any .exe file extensions.
(very
>critical problem!!!) Most desktop icons are "unknown file type". Any
attempt
>to run an .exe file results in a Unrecognised file type, do you want to
>connect to the internet or select from a list etc)
>
>I can only access the registry via the command window (opened by RUN,
>command.com)
>
>I am unable to run backup/restore to try and repair the registry/system.
>
>Please help.
>
.
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