RE: Problem with backup.
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Tue, 27 Dec 2005 10:42:17 GMT
Hi Peter,
Thanks for your update by mail. I appreciate your time to collect
information.
>From the information, the issue should be lies in tape driver or firmware
update. Please try below steps to see if it helps.
1. Please uninstall the tape driver manually, and then unplug the
tapestreamer from server box and reconnect it in another slot.
2. Then please Re-install the latest tape driver manually in Device
Management console. And then please try to backup a small folder or files
to the tape, how about the result?
If the issue persists, I am afraid that you should contact your hardware
vendor for firmware update.
I am looking forward to your reply-)!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=======================
This is the link to the message i posted in the newsgroup:
http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?dg=microsoft.public.windows.server.sbs&mid=2be12700-69d9-4b76-b331-5c
39f6d0e26e
I have saved the .png file into .jpg format. The zip file i 35 kb.
About the Tanberg tapedriver, it has worked for 1 and 1/2 year - so i find
it strange that it suddenly should stop working becouse it is not a trusted
hardware list.
But I will try to update the driver.
Thanks for your suggestions,
- Peter
=======================
--------------------
>X-Tomcat-ID: 112301767
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>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Mon, 19 Dec 2005 07:49:23 GMT
>Subject: RE: Problem with backup.
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <ySt78CHBGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 181
>Path: TK2MSFTNGXA02.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:231059
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Peter,
>
>Thanks for using the SBS newsgroup!
>
>I am sorry for the delayed response due to weekend. Please understand that
>the newsgroups are staffed weekdays by Microsoft Support professionals to
>answer your systems and applications questions. Your understanding is
>greatly appreciated!
>
>For time critical issues (not business down), we encourage you to contact
>CSS directly for more immediate assistance:
>International Support (non-US/Canada):
>http://support.microsoft.com/common/international.aspx
>
>US and Canada:
>http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>
>To continue working with me in the newsgroups, please see the following:
>
>Before we go further, please kindly help me collect some information to
>isolate the issue so that it can be resolved efficiently.
>
>1. What is the accurate error massage when you failed backup with SBS
>backup wizard? Could you catch a screen shot for me when reproduced the
>issue?
>
>To make a screen shot:
>A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
>B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
>C. Use Ctrl + V to paste the screen shot to the canvas.
>D. From the File menu, go to Save and save as a JPG file.
>
>2. Please try to backup some small file with the NtBackup.exe utility (you
>can launch the utility with command "ntbackup" (no quotation marks)) to
>test, how about the result? Please also try to backup data to Hard disk to
>test, how about the result?
>
>3. Could you find any related error event logged in Event Viewer (System/
>Application)? If yes, please paste the detail error information in the
>newsgroup.
>
>4. Please gather the latest NTbackup, SBS Backuprunner logs files:
>
>1) The Backupxx.log files in the folder ''C:\Documents and
>Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
>NT\NTBackup\data''.
>
>Note: Before reproduce the problem, please open NTBACKUP, click
>"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
>reproduce this issue and send the backup log to me (Tools->Report).
>
>2) The Sbsbackuplog0x.log files which can be located under the folder
>''%sbsprogramdir%\Support\Backup Logs''.
>
>Please compress all files to a ZIP file, and then send it to me at
>v-yanniw@xxxxxxxxxxxxx for analysis.
>
>I appreciate your time! I am happy to be assistance of you and look
forward
>to your reply.
>
>Have a nice day!
>
>Sincerely,
>
>Jenny Wu
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security
>======================================================
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>When opening a new thread via the web interface, we recommend you check
the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In
doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>Thread-Topic: Problem with backup.
>>thread-index: AcYDBS7eyWiiSca+TeiVeV3qM1wUhg==
>>X-WBNR-Posting-Host: 80.89.37.24
>>From: "=?Utf-8?B?UGV0ZXI=?=" <Peter@xxxxxxxxxxxxxxxxxxxxxxxxx>
>>Subject: Problem with backup.
>>Date: Sat, 17 Dec 2005 04:27:02 -0800
>>Lines: 54
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>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230823
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Keep getting this message in the backup - log, with the result that the
>>backup is failed. I've tried to download the hotfixes i could find - for
>this
>>problem, but it did not help. Anyone with a solution? I have changed the
>>admininistrator password, and i guess it was about the same time the
>backup
>>started to fail - but that shouldn't have something to say?!
>>
>>Thanks in advance, Peter
>>
>>
>>17.12.2005 13:10
>>-------------------------------
>>Date: 17.12.2005
>>Time: 13:10
>>User: Administrator
>>-------------------------------
>>
>>Backup Runner started.
>>NTMS session started successfully.
>>EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
>>Will enumerate on 3 media libraries found.
>>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>>Found an enabled library.
>>InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
>>Identify Media completed
>>EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
>>Will enumerate on 0 media types found.
>>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>>Found an enabled library.
>>InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
>>Identify Media completed
>>EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
>>Will enumerate on 1 media types found.
>>GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
>>GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
>>Found a tape media type in the library (QIC).
>>Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
>Windows
>>Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
>Backup
>>created on 17.12.2005 at 13:10" /v:yes /r:no /rs:no /hc:on /m normal /j
>>"Small Business Server Backup Job" /l:s /p "QIC" /UM
>>NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
>>Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup03.log
>>=====================<BEGIN NTBACKUP LOG FILE>=====================
>>=======================<END NTBACKUP LOG FILE>=====================
>>NTBackup finished the backup with errors.
>>
>>For more information about failed backups, see the article on
>>troubleshooting your backup at the following Web page:
>>http://go.microsoft.com/fwlink/?LinkId=18414
>>
>>Backup ended at 17. desember 2005 13:11
>>Backup Runner finished.
>>
>>
>>
>
>
.
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- RE: Problem with backup.
- From: "Jenny wu [MSFT]"
- RE: Problem with backup.
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