Re: Exchange account - sending but not receiving

Hi Bryce,

Thank you for your kind update. Please feel free to take your time to
perform these steps, if you have any updates or need any further assistance
on this issue, please feel free to let me know. I am glad to be of
assistance. :-)

Happy new year!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
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This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
>From: "Bryce" <fukuzz---at---hotmail---dot---com>
>References: <uMvh7PACGHA.2920@xxxxxxxxxxxxxxxxxxxx>
<gu4xEGfCGHA.1236@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: Exchange account - sending but not receiving
>Date: Mon, 26 Dec 2005 21:04:33 -0800
>Lines: 188
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>Message-ID: <u6nOEMqCGHA.1676@xxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: c-67-182-138-190.hsd1.wa.comcast.net 67.182.138.190
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:232541
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thank you Nathan, I will follow all of these steps.
>
>Bryce.
>
>
>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:gu4xEGfCGHA.1236@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hello Bryce,
>>
>> Thank you for posting in the SBS newsgroup. I'm glad to working with you
>> again.
>>
>> First of all, my sincerest apologies for the delay in responding due to
>> weekend, thanks for the understanding.
>>
>> Please kindly note the partner managed newsgroups are staffed weekdays by
>> Microsoft Support professionals. Our goal is to provide a one business
day
>> response to all posts.
>>
>> For time critical issues (not business down), we encourage you to contact
>> CSS directly for more immediate assistance:
>> International Support (non-US/Canada):
>> http://support.microsoft.com/common/international.aspx
>>
>> US and Canada:
>> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>>
>> To continue working with me in the newsgroups, please see the following:
>>
>> Before we go any further, please let me know the following information so
>> that we can understand your situation more clearly.
>>
>> 1. Does this issue only occur with the specific user account?
>>
>> 2. Can you receive external or internal email?
>>
>> 3. Can you log on to OWA?
>>
>> 4. >> Where would the emails be going? Exchange isn't sending them
back
>> to me as undeliverable, so they must be going somewhere.
>>
>> Please enable message tracking, let external and internal senders send
>> testing emails to the specific problematic user, and then check these
>> email
>> messages under Tools->Message Tracking Center (you can make a screen
>> capture of the tracking result and attach the picture in your reply).
>> Regarding how to enable Message Tracking, please refer to the following
MS
>> KB article:
>>
>> 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
>> http://support.microsoft.com/?id=246856
>>
>> 5. Please also follow the following steps to double-check these
>> settings:
>>
>> A. Open the Server Management console, go to Users, double-click the
>> specific user account, click "Exchange General" tab, click "Delivery
>> Restrictions" button, check "Use default limit" check boxes, and choose
>> "Accept messages: From everyone", click Apply and click OK.
>>
>> B. Click "Delivery Options" button, choose "None" and "Use default
>> limit"
>> check boxes, click Apply and click OK.
>>
>> C. Click "Storage Limits" button, choose "Use mailbox store defaults"
>> check boxes, click Apply and click OK.
>>
>> Note: Make sure the specific user's mailbox size does not exceed the
>> storage limits.
>>
>> 6. Since this issue only occurs with one specific user account, this
>> issue is most related to the specific user account. Considering the
>> current
>> condition, let's perform the following step
>> to re-create a new Exchange mailbox to isolate this issue:
>>
>> a. Please first use Outlook or ExMerge to backup the problematic user's
>> mailbox data.
>>
>> 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
>> information
>> http://support.microsoft.com/?id=174197
>>
>> b. Open Active Directory Users and Computers (ADUC) on Exchange Server.
>> c. Click View, and select "Advanced Features".
>> d. Right click the problematic user and click Exchange Tasks.
>> e. Click Next on the Welcome page of the Exchange Task Wizard.
>> f. Click Delete Mailbox.
>> g. Click Next, click Next, and then click Finish.
>> h. Go to Exchange System Manager -> Organization -> Administrative Groups
>> -> First Administrative Group -> Mailbox Store -> Mailboxes.
>> i. Right click Mailboxes and choose "Run Cleanup Agent".
>> j. Right-click the mailbox, and then click Purge to permanently delete
the
>> mailbox. Click Yes to confirm the deletion.
>> k. Go back to ADUC, locate the problematic user account and right click
it
>> to choose Exchange Tasks.
>> l. Select "Create Mailbox" and click Next to finish the procedure.
>>
>> Note: You will not see the newly created mailbox in the Mailboxes
>> container
>> until the user has successfully logged on the mailbox at least once.
>>
>> m. After the user logs onto his mailbox, import the backup .pst file back
>> to the mailbox and test if this issue still occurs.
>>
>> I appreciate your time and cooperation. Please do not hesitate to let me
>> know if you have any further concerns, I am looking forward to hearing
>> from
>> you.
>>
>> Have a nice day!
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>>
>> --------------------
>>>From: "Bryce" <fukuzz@xxxxxxxxxxx>
>>>Subject: Exchange account - sending but not receiving
>>>Date: Fri, 23 Dec 2005 13:00:31 -0800
>>>Lines: 15
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>X-RFC2646: Format=Flowed; Original
>>>Message-ID: <uMvh7PACGHA.2920@xxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: 70.98.94.154
>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:232252
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>This ladies account sends, but doesn't receive.
>>>
>>>It logs onto the server no problem The account is active and when I use
>> her
>>>account to send a test message to my account I get it okay. But her
>> account
>>>hasn't had anything come into it since November. Where would the emails
be
>>>going? Exchange isn't sending them back to me as undeliverable, so they
>> must
>>>be going somewhere.
>>>
>>>Any ideas?
>>>
>>>thanks.
>>>
>>>Bryce.
>>>
>>>
>>>
>>
>
>
>

.

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