Re: RWW timing out

Thanks for the help Brandy

I made the changes this morning and I will keep you posted.

I don't think they will really be using it much over the holiday weekend but
I am going to remote in and see what happens.

Thanks again for your help.

Dave

""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:S$K%23NI3BGHA.1556@xxxxxxxxxxxxxxxxxxxxxxxx
> Hello David,
>
> Thank you for posting to the SBS Newsgroup.
>
> I am sorry that from your description, I am not very sure what exact issue
> occurs on your side. I assume the issue is when remote clients use RWW and
> then RDP to the Windows Server 2003, the connection will drop after short
> idle time. if I have misunderstood your issue, please DO let me know.
>
> Since you have performed some steps to change the registry values but it
> did not work, let's check following settings. If the issue persists,
> please
> help to gather more detail information:
>
> =============
>
> Suggestions:
>
> Based on my research, actually, there are more then on Time Out settings
> in
> RWW site as:
> - Tsweb timeout
> - Remote Web Workplace timeout
> - ASP.NET timeout
> - IIS timeout
> Any one of the time out settings are not met, the RWW connection will be
> disconnected.
>
> To change it:
>
> - TSweb timeout
> 1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
> need to revert quickly.
> 2. Edit tsweb.aspx with notepad.
> 3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
> (without the quotation marks) with a value of "=
> <%=rapLinks.timeoutSeconds
> / 120%>. Change the value to the actual time out or no more than 240 as
> testing with values over 240 result in the connection failure.
> 4. Save the changes in the file and exit notepad.
> 5. Restart the IIS Service or restart the SBS Server.
>
> - ASP.NET timeout
> 1. Edit the C:\inetpub\remote\web.config file.
> Look for line:
> <forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
> path="/" timeout="120" />
> timeout = value in minutes of your largest timeout value. The default
> timeout in SBS 2003 is 120 minutes.
>
> - IIS timeout:
> 1. Go to Server Management -> Advanced Management -> Internet Information
> Server.
> 2. Expand [Server Name] -> Web Sites -> Default Web Site.
> 3. Right click Remote and choose Properties, in Virtual Directory tab,
> click the Configuration button and select the Options tab, modify the
> session timeout settings. The Default Session timeout in SBS 2003 is 120
> minutes.
>
> - Remote Web Workplace timeout:
> The time out values (in minutes) are configurable in the registry, at:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
> ublicTimeOut
> REG_DWORD: 20 (Default)
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
> rustedTimeOut
> REG_DWORD: 120 (Default)
>
> The PublicTimeOut is used when the user checks the box for "I'm using a
> public or shared computer" on the RWW logon page. The TrustedTimeOut is
> used when the user unchecks this checkbox. You can change the time out
> settings here.
>
> =============
>
> If the issue persists, please help to gather following information for
> further research:
>
> 1. Does this issue occur in LAN or from the Internet?
>
> 2. Does this issue occur to all clients or several?
>
> 3. Can you reproduce the issue on any other computers?
>
> 4. On the SBS Server, open RWW page (https://localhost/remote), then RDP
> to
> the Windows Server 2003, can you reproduce the issue?
>
> 5. When did the issue occur? Could you work correctly before?
>
> 6. You mentioned "a very short period of time 10 to 15 minutes", does the
> time is random or regular?
>
> Please take your time to perform my steps and gather the information for
> further research. I am looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
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>
> --------------------
>>From: "Dave Gar***" <dave@xxxxxxxxxx>
>>Subject: RWW timing out
>>Date: Thu, 22 Dec 2005 12:30:01 -0500
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>>
>>Hello and Thanks in Advance for any help,
>>
>>Here is the set up we are having issues with.
>>An SBS 2003 Server
>>A Windows 2003 server running terminal server.
>>They connect using RWW
>>The SBS server is configured with the terminal server as an application
>>server.
>>All works fine in the configuration execpt.
>>When a remove user connects to the SBS Server and then connects to the
>>2003
>>server they connect fine open the main application and work, if they are
>>idle for a very short period of time 10 to 15 minutes they get
>>disconnected
>>and have to reconnect.
>>
>>After doing some research I tried the following to try and resolve the
> issue
>>but they clients are still disconnecting.
>>Here is the reg key that I change
>>HKLM\software\microsoft\smallbusinessserver\remoteuserportal trusted time
>>out and public time out
>>I set both limits public and private to 240 minutes (4 hours).
>>
>>Any help is appreciated, they are beating me up on this one..
>>
>>Thanks
>>
>>Dave Gar***
>>
>>
>>
>>
>


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