RE: RWW timing out

Hello David,

Thank you for posting to the SBS Newsgroup.

I am sorry that from your description, I am not very sure what exact issue
occurs on your side. I assume the issue is when remote clients use RWW and
then RDP to the Windows Server 2003, the connection will drop after short
idle time. if I have misunderstood your issue, please DO let me know.

Since you have performed some steps to change the registry values but it
did not work, let's check following settings. If the issue persists, please
help to gather more detail information:

=============

Suggestions:

Based on my research, actually, there are more then on Time Out settings in
RWW site as:
- Tsweb timeout
- Remote Web Workplace timeout
- ASP.NET timeout
- IIS timeout
Any one of the time out settings are not met, the RWW connection will be
disconnected.

To change it:

- TSweb timeout
1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
need to revert quickly.
2. Edit tsweb.aspx with notepad.
3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
(without the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
/ 120%>. Change the value to the actual time out or no more than 240 as
testing with values over 240 result in the connection failure.
4. Save the changes in the file and exit notepad.
5. Restart the IIS Service or restart the SBS Server.

- ASP.NET timeout
1. Edit the C:\inetpub\remote\web.config file.
Look for line:
<forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
path="/" timeout="120" />
timeout = value in minutes of your largest timeout value. The default
timeout in SBS 2003 is 120 minutes.

- IIS timeout:
1. Go to Server Management -> Advanced Management -> Internet Information
Server.
2. Expand [Server Name] -> Web Sites -> Default Web Site.
3. Right click Remote and choose Properties, in Virtual Directory tab,
click the Configuration button and select the Options tab, modify the
session timeout settings. The Default Session timeout in SBS 2003 is 120
minutes.

- Remote Web Workplace timeout:
The time out values (in minutes) are configurable in the registry, at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
ublicTimeOut
REG_DWORD: 20 (Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
rustedTimeOut
REG_DWORD: 120 (Default)

The PublicTimeOut is used when the user checks the box for "I'm using a
public or shared computer" on the RWW logon page. The TrustedTimeOut is
used when the user unchecks this checkbox. You can change the time out
settings here.

=============

If the issue persists, please help to gather following information for
further research:

1. Does this issue occur in LAN or from the Internet?

2. Does this issue occur to all clients or several?

3. Can you reproduce the issue on any other computers?

4. On the SBS Server, open RWW page (https://localhost/remote), then RDP to
the Windows Server 2003, can you reproduce the issue?

5. When did the issue occur? Could you work correctly before?

6. You mentioned "a very short period of time 10 to 15 minutes", does the
time is random or regular?

Please take your time to perform my steps and gather the information for
further research. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
>From: "Dave Gar***" <dave@xxxxxxxxxx>
>Subject: RWW timing out
>Date: Thu, 22 Dec 2005 12:30:01 -0500
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>
>Hello and Thanks in Advance for any help,
>
>Here is the set up we are having issues with.
>An SBS 2003 Server
>A Windows 2003 server running terminal server.
>They connect using RWW
>The SBS server is configured with the terminal server as an application
>server.
>All works fine in the configuration execpt.
>When a remove user connects to the SBS Server and then connects to the 2003
>server they connect fine open the main application and work, if they are
>idle for a very short period of time 10 to 15 minutes they get disconnected
>and have to reconnect.
>
>After doing some research I tried the following to try and resolve the
issue
>but they clients are still disconnecting.
>Here is the reg key that I change
>HKLM\software\microsoft\smallbusinessserver\remoteuserportal trusted time
>out and public time out
>I set both limits public and private to 240 minutes (4 hours).
>
>Any help is appreciated, they are beating me up on this one..
>
>Thanks
>
>Dave Gar***
>
>
>
>

.