Re: Tape Drive issue
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Thu, 22 Dec 2005 08:24:27 GMT
Hi AKG,
Thanks for your update! I appreciate your efforts to the issue.
I would like to suggest you perform the following tests to see if it helps:
I. Uninstall the tape drive and remove it from the libraries, and please
ensure any registry keys related the tape drive has been deleted. Then scan
the computer for the hardware changes. Once the hardware is detected,
reinstall the latest driver. Try to test, how about the result?
II. Clean the tape, and then go to RSM to mark the tape as 'Clean'. Can the
backup run successfully then? We've seen some issues that the Windows
service pack 1 does not recognize the media until the tape drive was
"cleaned" (or marked as clean).
Try to test, how about the result?
III. If the issue still occurs, please refer to the following steps to
prepare the medium:
This operation writes a "free media" label on each tape. Remember that
Ntbackup can use only prepared tapes during a backup session. Calculate how
many tapes you need for your backup strategy, and prepare each tape before
you continue to the next section.
1. Under Computer Management, expand Storage, expand Removable Storage, and
then click Media.
2. Insert a tape into the tape drive. RSM reads the tape, and then displays
the tape in the right pane.
3. In the right pane, right-click the tape, and then click Free to remove
data from the tape and mark it as free. You can monitor the work queue for
the operation to make sure the operation is finished, or you can wait for
the state to change to Idle and Usage to change to "Free."
4. After the tape is labeled as "free media," you can eject the tape by
right-clicking the tape and then clicking Eject. The Eject Wizard starts
and moves the tape to the off-line media library.
- Labeling the Tapes
After you prepare the tapes, use Ntbackup to write a Microsoft Tape Format
(MTF) label. Use a name that describes the contents of the tape. After this
is accomplished, you can schedule Ntbackup to use that tape over and over
again, by specifying the same media label name.
Use the following steps to label each tape that you want Ntbackup to be
able to reuse.
[Note] This operation writes a unique MTF label on each tape. Make sure
that each tape has a unique name, even if you rotate different sets of
tapes (weekly).
1. Make sure that a prepared tape is in the stand-alone tape library.
2. Start Ntbackup, and then click Backup Wizard.
3. In the "What to Backup" dialog box, click "backup selected files,
drives, or network data".
4. In the "Items to Backup" dialog box, click a single folder on any local
drive.
5. In the "Where to Store the Backup" dialog box, under "backup media
type", click the tape drive, and in the "backup media" area, click "new
media".
6. In the "Completing the Backup Wizard" dialog box, click Advanced.
7. Continue through the screens until the Backup Label dialog box is
displayed. In this dialog box, you can change the Backup Label and Media
Label fields. The information in the Media Label field distinguishes one
tape from another. Change the Media Label field so that the field contains
meaningful information to represent a tape for each day of the week. The
example in this article uses unique names like Monday-Full, Tuesday-Full,
and so on (one for each day/tape).
8. Continue through the dialog boxes, and then start the backup process.
This backs up the single folder and writes a meaningful media label that
you can use from now on to schedule backups.
9. After the backup process finishes, quit Ntbackup.
10. If you now view Removable Storage Media, you see that the tape shows
"Application" under Usage. Right-click the tape to view its properties. If
you click the side tab, you see that the "identification label" field
contains the same name that you specified in step 7. That is the name you
want to use from now on, whenever you schedule a backup for that day's tape
and choose to rewrite the same label name.
11. Right-click the tape, click Eject, and then physically label the tape,
using the same label name that you specified during the backup.
And now try to backup, how about the result?
Hope above information helps! I am happy to be assistance of you.
Merry Christmas!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
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--------------------
>Thread-Topic: Tape Drive issue
>thread-index: AcYGItwQiEs/ywQgTh+Jt79L52Yp/Q==
>X-WBNR-Posting-Host: 202.131.114.169
>From: =?Utf-8?B?QUtH?= <AKG@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <4208BF96-C174-4714-B854-BFE6D8140295@xxxxxxxxxxxxx>
<eOGuj1XBGHA.3496@xxxxxxxxxxxxxxxxxxxx>
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<8F5BCDEE-9193-44C7-B842-93D620112F49@xxxxxxxxxxxxx>
<$UGVjEgBGHA.2560@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: Tape Drive issue
>Date: Wed, 21 Dec 2005 03:37:01 -0800
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:231693
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Dear Jenny
>
>Thanks again for your inputs
>
>I tried your suggestions. I tested it both NTbackup and SBS backup.
>
>I know the hotfix was part of windows server SP1, but the problem still
>persists as desribed in http://support.microsoft.com/kb/841187/. I am also
>not sure wether SBS will allow to apply this hotfix and the problem will
be
>solved or not.
>
>I am trying to contact local CSS and get the hotfix. I will revert to you
>after that.
>
>Thanks
>
>AKG
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi AKG,
>>
>> Thanks for your update!
>>
>> You need contact our CSS via phone to get the hotfix and the call for a
>> hotfix from CSS will not be charged.
>>
>> You can visit the following link to get regional CSS phone number:
>>
>> International Support (non-US/Canada):
>> http://support.microsoft.com/common/international.aspx
>>
>> US and Canada:
>> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>>
>> Since the hotfix has already be included in Windows Server 2003 SP1, you
>> have installed SBS 2003 SP1 that includes Windows 2003 SP1. The hotfix
may
>> not be the root cause.
>>
>> For more detail information:
>>
>> Windows Server 2003 Service Pack 1 list of updates
>> http://support.microsoft.com/kb/824721
>>
>> How you resolved your backup issue? Have you tried my suggestions to
>> recreate the RSM database to test?
>>
>> What you used to backup? Ntbackup utility or the SBS backup wizard?
please
>> try to backup with both the method to test, let me know the result.
>>
>> If the issue persists, please give me the Backupxx.log and
>> Sbsbackuplog0x.log logs to isolate the issue. You can send it to my
>> mailbox: v-yanniw@xxxxxxxxxxxxx
>>
>> *The Backupxx.log files in the folder "C:\Documents and Settings\SBS
Backup
>> User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data".
>>
>> [Note] Before reproduce the problem, please open NTBACKUP, click
>> "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab.
Then
>> reproduce this issue and send the backup log to me (Tools->Report).
>>
>> *The Sbsbackuplog0x.log files which can be located under the folder
>> "%sbsprogramdir%\Support\Backup Logs".
>>
>> I appreciate your time! I am happy to be assistance of you!
>>
>> Merry Chrastmas!
>>
>> Sincerely,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Tape Drive issue
>> >thread-index: AcYF9m++htmFNn10RhCoifDAd5jtBA==
>> >X-WBNR-Posting-Host: 202.131.114.169
>> >From: =?Utf-8?B?QUtH?= <AKG@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <4208BF96-C174-4714-B854-BFE6D8140295@xxxxxxxxxxxxx>
>> <eOGuj1XBGHA.3496@xxxxxxxxxxxxxxxxxxxx>
>> <4yGPNNfBGHA.832@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Re: Tape Drive issue
>> >Date: Tue, 20 Dec 2005 22:19:02 -0800
>> >Lines: 155
>> >Message-ID: <8F5BCDEE-9193-44C7-B842-93D620112F49@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
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>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:231613
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Dear Jenny
>> >
>> >Thanks for the inputs. The issue was resolved for backup but the issue
as
>> >described in http://support.microsoft.com/kb/841187/ still persists
which
>> >says for applying an hotfix. Can you help me getting the hotfix here in
>> India
>> >may be by email.
>> >
>> >Thanks
>> >
>> >AKG
>> >
>> >""Jenny wu [MSFT]"" wrote:
>> >
>> >> Hi AKG,
>> >>
>> >> Thanks for using the SBS newsgroup! Also thanks for Allan's input.
>> >>
>> >> For your description, I understand that you failed backup on the SBS
>> 2003
>> >> server box. If I am off base, please don't hesitate to let me know.
>> >>
>> >> Based on my research, this issue can occur if the internal Removable
>> >> Storage Manager (RSM) database is corrupted. This corruption prevents
>> media
>> >> pools from being created or accessed. To resolve this issue, use the
>> >> following method to manually initialize an uncorrupted RSM database.
>> >>
>> >> a. Start the Computer Management tool, double-click Services and
>> >> Applications, and then click Services.
>> >> b. Locate and stop the Removable Storage service (or change the
startup
>> >> type from Automatic to Disabled), and then restart the computer.
>> >> c. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata
>> folder,
>> >> and then rename the existing files in this folder so that they have
an
>> .old
>> >> file extension, or copy the files to a different folder.
>> >> d. Restart the Removable Storage service (or change the startup type
>> from
>> >> Disabled to Automatic), and then restart the computer.
>> >>
>> >> After the RSM restarts, it creates a new database.
>> >>
>> >> Then please try to backup again, how about the result?
>> >>
>> >> Hope it helps! I am happy to be assistance of you and look forward to
>> your
>> >> reply!
>> >>
>> >> Merry Chrastmas!
>> >>
>> >> Sincerely,
>> >>
>> >> Jenny Wu
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
>> >> >From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
>> >> >References: <4208BF96-C174-4714-B854-BFE6D8140295@xxxxxxxxxxxxx>
>> >> >Subject: Re: Tape Drive issue
>> >> >Date: Tue, 20 Dec 2005 08:52:30 -0700
>> >> >Lines: 55
>> >> >X-Priority: 3
>> >> >X-MSMail-Priority: Normal
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>> >> >Message-ID: <eOGuj1XBGHA.3496@xxxxxxxxxxxxxxxxxxxx>
>> >> >Newsgroups: microsoft.public.windows.server.sbs
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>> >> >Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:231421
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Probably need to rebuild the RSM database. There are lots of old
posts
>> on
>> >> >this error. Please do a search at http://groups.google.com/ with
>> "failed
>> >> to
>> >> >write a Free media label on media ## because an I/O error occurred".
>> >> >
>> >> >Always search before you post.
>> >> >
>> >> >--
>> >> >Allan Williams
>> >> >
>> >> >
>> >> >
>> >> >"AKG" <AKG@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >news:4208BF96-C174-4714-B854-BFE6D8140295@xxxxxxxxxxxxxxxx
>> >> >> Unable to read from or write to the database.
>> >> >> Hello All
>> >> >>
>> >> >> I am getting a peculiar problem with Seagate DDS4 DAT Drive which
is
>> >> >> installed on SBS 2003 Premium Edition. It was working fine till
few
>> days
>> >> >> back. Suddenly it started givivg some problem. SBS 2003 Premimum
is
>> >> >> installed in full except SQL 2000.
>> >> >>
>> >> >> 1. Library SEAGATE DAT 9SP40-000 SCSI Sequential Device failed
to
>> >> write
>> >> >> a
>> >> >> Free media label on media ## because an I/O error occurred while
>> >> writing
>> >> >> the
>> >> >> label.
>> >> >>
>> >> >> 2. We checked with new media also, but the problem persists.
>> >> >>
>> >> >> 3. We tried to restore files from previously taken backups. The
files
>> >> were
>> >> >> successfully restored.
>> >> >>
>> >> >> 4. We installed Service Pack 1 of SBS 2003 Premiumu Edition;
obviously
>> >> >> except SQL 2000 SP4.
>> >> >>
>> >> >> 4. When we right click on "Segate DAT 9SP40-000 SCSI Sequential
>> >> >> Device",
>> >> >> we got following message:
>> >> >>
>> >> >> There is a problem with the Removable Storage Service. Please
restart
>> the
>> >> >> service.
>> >> >>
>> >> >> On clicking OK we get
>> >> >>
>> >> >>
>> >> >> The object identifier does not represent a valid object.
>> >> >>
>> >> >> This snapin's display may be inconsistent with the Removable
Storage
>> >> >> Service. If the problem persists please restart the snapin.
>> >> >>
>> >> >> Can someone suggest a solution.
>> >> >>
>> >> >> AKG
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >
>>
>>
>
.
- References:
- Re: Tape Drive issue
- From: Al Williams
- Re: Tape Drive issue
- From: "Jenny wu [MSFT]"
- Re: Tape Drive issue
- From: AKG
- Re: Tape Drive issue
- From: "Jenny wu [MSFT]"
- Re: Tape Drive issue
- From: AKG
- Re: Tape Drive issue
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