Re: "Error on a Request to Write Data to Media" Error Message When You Use Ntbackup.exe"

For information - things have settled down somewhat.
There are still ocasional failures, but I have had 4 out of 5 successful
backups.
Yesterday's backup failed due to bad block on tape, re-running on a
different tape worked ok.

I'm now going to replace the tapes that are failing with bad blocks and see
how we go from there.

Thanks for the help
Ian

""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:jQ%23SYpRAGHA.1504@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Ian,
>
> Thanks for your kind update.
>
> I appreciate your time and patience, considering the current condition,
> let's continue monitoring the backup result when we are using other tapes.
> If you have any updates or need any further assistance on this issue,
> please feel free to let me know. I am glad to be of assistance. :-)
>
> Please do not hesitate to let me know if you have any further concerns, I
> am looking forward to hearing from you.
>
> Have a nice day!
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> --------------------
>>From: "Ian J" <sbssupport@xxxxxxxxxxxx>
>>References: <O0DDl7X#FHA.1288@xxxxxxxxxxxxxxxxxxxx>
> <gebZa1g#FHA.3092@xxxxxxxxxxxxxxxxxxxxx>
> <Og9JdMl#FHA.516@xxxxxxxxxxxxxxxxxxxx>
> <dPZud2v#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> <P8bgQLK$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
> <zPFLRp8$FHA.2920@xxxxxxxxxxxxxxxxxxxxx>
> <O#t6uIDAGHA.504@xxxxxxxxxxxxxxxxxxxx>
> <k$L57$IAGHA.1628@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: "Error on a Request to Write Data to Media" Error Message
> When You Use Ntbackup.exe"
>>Date: Wed, 14 Dec 2005 21:23:38 -0000
>>Lines: 241
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>X-RFC2646: Format=Flowed; Original
>>Message-ID: <#L5DLVPAGHA.3864@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: 81-86-131-68.dsl.pipex.com 81.86.131.68
>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230194
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Last nights backup worked with the new driver.
>>I'm willing to put the previous failure down to a bad block on the tape
> and
>>hope the problem doesn't recur with any more tapes.
>>We've had that many intermittent problems recently I was reluctant to
> blame
>>a tape less than 12 months old, used once a week since Feb 2005.
>>I guess I'm just paranoid !
>>
>>Thanks for all the help.
>>Ian
>>
>>
>>
>>
>>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:k$L57$IAGHA.1628@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi Ian,
>>>
>>> Thank you for your kind update.
>>>
>>> 1. As you mentioned, you have installed two updated drivers, let's
>>> continue monitoring it to check if the issue can be reproduced. I
>>> appreciate your time and patience.
>>>
>>> 2. As you mentioned, you have downloaded the diagnostic utility coming
>>> from the Tape device, please feel free to take your time to perform the
>>> diagnostic steps and then check the result of diagnosis.
>>>
>>> 3. As the Event log shows "The device, \Device\Tape0, has a bad block",
>>> please kindly note all removable-media devices are handled by Removable
>>> Storage Manager (RSM). Unless the tape device or other removable-media
>>> device is recognized by RSM, Windows programs (such as Backup and Remote
>>> Storage Server) cannot use the device.
>>>
>>> You may try the follow and see if it helps:
>>>
>>> a. Remove the drive from Device management.
>>> b. Remove the drive from RSM.
>>> c. Scan for new hardware in Device management.
>>> d. It should turn up in RSM a bit later.
>>>
>>> I appreciate your time and cooperation. Please do not hesitate to let me
>>> know if you have any further concerns, I am looking forward to hearing
>>> from
>>> you.
>>>
>>> Best regards,
>>>
>>> Nathan Liu (MSFT)
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>> ======================================================
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>> --------------------
>>>>From: "Ian J" <sbssupport@xxxxxxxxxxxx>
>>>>References: <O0DDl7X#FHA.1288@xxxxxxxxxxxxxxxxxxxx>
>>> <gebZa1g#FHA.3092@xxxxxxxxxxxxxxxxxxxxx>
>>> <Og9JdMl#FHA.516@xxxxxxxxxxxxxxxxxxxx>
>>> <dPZud2v#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
>>> <P8bgQLK$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>>> <zPFLRp8$FHA.2920@xxxxxxxxxxxxxxxxxxxxx>
>>>>Subject: Re: "Error on a Request to Write Data to Media" Error Message
>>> When You Use Ntbackup.exe"
>>>>Date: Tue, 13 Dec 2005 22:10:02 -0000
>>>>Lines: 123
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Original
>>>>Message-ID: <O#t6uIDAGHA.504@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: 81-86-131-68.dsl.pipex.com 81.86.131.68
>>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229918
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>Have rebooted server following another update of the tape driver from
>>>>the
>>>>Windows update site, thats 2 updated drivers in 2 weeks - has Microsoft
>>>>recognised a problem ?
>>>>Backup is running over night now, on a different tape. I will know
>>> tomorrow
>>>>if it was successful.
>>>>
>>>>I don't have enough free disk space to do a complete backup to disk -
>>>>90G
>>>>disk with 20G free. Previous smaller backup jobs to disk have worked
>>>>ok.
>>>>I've download the diags utility for the tape drive, have scanned the
>>> drive,
>>>>discovered no firmware to update but have not run the diags yet, will do
>>>>tomorrow.
>>>>
>>>>Event log shows "The device, \Device\Tape0, has a bad block."
>>>>I have seen this before and its been a misleading error - maybe this
>>>>time
>>>>its actually acurate - I hope so!
>>>>
>>>>Thanks for the help so far.
>>>>
>>>>
>>>>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>news:zPFLRp8$FHA.2920@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>> Hi Ian,
>>>>>
>>>>> Many thanks for your quick update.
>>>>>
>>>>> As this issue, the main error in the log we could find is the
>>>>> following
>>>>> lines.
>>>>>
>>>>> Error: The device reported an error on a request to write data to
> media.
>>>>> Error reported: Bad data.
>>>>>
>>>>> Currently, since we have properly done SBS backup for the last few
> days,
>>>>> this issue is not clear as it could also be something related with
>>>>> hardware. To isolate this issue, I would suggest following action
>>>>> plan.
>>>>>
>>>>> 1. Please perform a test to backup your server to the local hard
> drive.
>>>>> Is
>>>>> there any issue?
>>>>>
>>>>> 2. Please try to change another known good Tape.
>>>>>
>>>>> 3. Please use the diagnostic utility coming from the Tape device and
>>>>> ensure the tape device is functioning correctly. If possible, please
> try
>>>>> to
>>>>> use another Tape Device.
>>>>>
>>>>> 4. If you use normal NT backup with the SBS backup script, please
> check
>>>>> if
>>>>> this issue could be reproduced.
>>>>> a.) Click Start, click Run, type ntbackup, and then press
>>>>> Enter.
>>>>> The
>>>>> Backup or Restore Wizard launches.
>>>>> b.) On the Welcome to the Backup or Restore Wizard page, click
>>>>> Advanced Mode.
>>>>> c.) Click the Backup tab. From the Job menu, choose Load
>>>>> Selections.
>>>>> d.) In the File Name box type %sbsprogramdir%\backup.
>>>>> e.) Click Small Business Backup Script.bks to select, and click
>>>>> Open. On the Backup tab, click Start Backup.
>>>>> f.) Can the problem be reproduced?
>>>>>
>>>>> 5. Do you see any relevant error in event log?
>>>>>
>>>>> 6. I also found the following information in the backup log: "Error:
> D:
>>>>> is
>>>>> not a valid drive, or you do not have access." and "Backup (via shadow
>>>>> copy) of "D: Data", please perform the following steps to check if the
>>>>> issue can be reproduced:
>>>>>
>>>>> 1) The error means that there may have corrupted data on the D drive
> or
>>>>> the backup cannot access the D drive. I suggest you open a command
>>>>> prompt
>>>>> and do a chkdsk against the D drive:
>>>>>
>>>>> CHKDSK D: /f
>>>>>
>>>>> Then restart the server to get the command run.
>>>>>
>>>>> 2) If we disable ''Shadow Copy'' on the D drive, does the SBS backup
>>>>> run
>>>>> smoothly? To disable ''Shadow Copy'', go to My Computer, right-click
> D:,
>>>>> Properties, Shadow Copies tab. How many folder listed? If Shadow Copy
> is
>>>>> enabled on any of the folders, ''Disable'' them. After that please do
>>>>> a
>>>>> backup again.
>>>>>
>>>>> If you have any questions or concerns related to this issue, please
>>>>> let
>>> me
>>>>> know.
>>>>>
>>>>> I appreciate your time and look forward to hearing from you.
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Nathan Liu (MSFT)
>>>>> Microsoft CSS Online Newsgroup Support
>>>>> Get Secure! - www.microsoft.com/security
>>>>> ======================================================
>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>> issues
>>>>> regarding other Microsoft products, you'd better post in the
>>> corresponding
>>>>> newsgroups so that they can be resolved in an efficient and timely
>>> manner.
>>>>> You can locate the newsgroup here:
>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>>
>>>>> When opening a new thread via the web interface, we recommend you
>>>>> check
>>>>> the
>>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>>> are
>>>>> any updates in your thread. When responding to posts via your
>>>>> newsreader,
>>>>> please "Reply to Group" so that others may learn and benefit from your
>>>>> issue.
>>>>>
>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>> we
>>>>> provide other information for your reference, we recommend you post
>>>>> different incidents in different threads to keep the thread clean. In
>>>>> doing
>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>
>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>> Please
>>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>>
>>>>> Any input or comments in this thread are highly appreciated.
>>>>> ======================================================
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>


.

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