RE: RWW problem on one Client machine

HI,

Thanks for letting us know that you will try my solution. As in my reply, I
know it is occurs on a special client computer, but we encountered similar
issue which is resolved by the solution I offerred to you.

Please feel free to post back the results.

Thanks for your efforts.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: RWW problem on one Client machine
| thread-index: AcYFdsE01A5c6mi9RPqtrPyK17UjXw==
| X-WBNR-Posting-Host: 68.112.206.182
| From: =?Utf-8?B?QmlsbCBDdW5uaW5naGFt?=
<BillCunningham@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <5619A440-9E1D-4B2F-BAA2-E887D73F9052@xxxxxxxxxxxxx>
<f1luoteAGHA.3184@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: RWW problem on one Client machine
| Date: Tue, 20 Dec 2005 07:05:03 -0800
| Lines: 195
| Message-ID: <81DF24BB-34FE-43CD-AD83-21F2AC402E89@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:231404
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Charles,
|
| Thank you for your response. I have downloaded the docuements you
suggested
| and will attempt to repair the situation. I remain concerned because the
| problem is not related to the user at all but is just that specific
computer.
| We have other identical machines in other offices nearby. John has gone
| next door to Alice's office and can use RWW without problem. Alice went
into
| John's office and got the same message.
|
| I think we are looking for something on his client. We will try the
regedit
| to see if that solves the problem.
|
| Thanks, again.
|
| Bill
|
| ""Charles Yang [MSFT]"" wrote:
|
| > HI,
| >
| > Welcome to SBS newsgroup.
| >
| > Issue description:
| > ===========
| >
| > If I understand properly, you installed terminal services and terminal
| > services licensing service on a Windows 2000 domain controller. After
you
| > bought the SBS 2003 server, you demoted the Windows 2000 DC and joined
to
| > the SBS 2003 domain. Now a user occasionally gets the error message
saying
| > that "The Remote Computer disconnected this session because of an error
in
| > the Licensing Protocol". A computer always gets this error.
| >
| > Analyzing and suggestion:
| > ===========
| >
| > Based on my research, this error usually occurs when clients cannot get
| > terminal license successfully. In Windows, we recommend that you
install
| > terminal licensing service on a domain controller. You may find some
error
| > messages in the event log saying that "A terminal license server cannot
be
| > located" or "Terminal Server cannot issue a client license".
| >
| > Considering the current situation, I suggest that you install Terminal
| > Services Licensing service on the SBS 2003 server. A Windows Server
2003
| > license server can provide licenses to both Windows Server 2003 and
Windows
| > 2000 Terminal Server and, therefore, can support a mixed environment
| > consisting of both Windows 2000 Terminal Server and Windows Server 2003
| > Terminal Server. However, if you do so, please install the hot fix
| > described in the article below on the Windows 2003 terminal license
server.
| > This hot fix resolves a problem in such an environment.
| >
| > 837211 Client computers cannot obtain a permanent Windows 2000 Terminal
| > http://support.microsoft.com/?id=837211
| >
| >
| > To transfer Windows 2000 terminal license from the old server to SBS
2003,
| > please refer to the following Microsoft Knowledge Base article:
| >
| > 248430 How to Transfer Terminal Services CAL from One Computer to
Another
| > http://support.microsoft.com/?id=248430
| >
| >
| > Meanwhile, please refer to the following Microsoft Knowledge Base
article
| > to point the Windows 2000 terminal server to the SBS 2003 domain
controller:
| >
| > 239107 Establishing Preferred Windows 2000 Terminal Services License
Server
| > http://support.microsoft.com/?id=239107
| >
| >
| > Now please check whether the terminal server can locate the terminal
| > license server. This is the prerequisite for terminal license to work.
If
| > so, please perform the following steps on the problematic client to
test
| > this problem again:
| >
| > 1. Start Registry Editor (Regedit.exe).
| > 2. Locate and then click the following key in the registry:
| > HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
| > 3. Delete the whole MSLicensing key from the registry.
| > 4. Quit Registry Editor.
| > 5. Connect to the Terminal Services server.
| >
| > For more information on how to deploy Windows 2000 terminal server in a
SBS
| > 2003 domain, you can refer to the following white paper, this article
is
| > very important to deploy windows 2000 or windows 2003 terminal server,
| > please kindly go through it.
| >
| > Deploying Windows 2000 Server Terminal Server to Host User Desktops in
a
| > Windows Small Business Server 2003 Environment
| >
http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/termserv2k.mspx
| >
| > Deploying Windows Server 2003 Terminal Server to Host User Desktops in
a
| > Windows Small Business Server 2003 Environment
| >
http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/adstrmsr.mspx
| >
| >
| > If this did not help you resolve the issue, please help gather more
| > information:
| >
| > 1. What is your OS of the terminal server?
| > 2. How do you confirm your terminal server license, have you follow the
| > article above to configure the license on the terminal server?
| >
| > I really appreciate your understanding on this issue, please feel free
to
| > perform test and post back the results. I am glad to be of assistance.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: RWW problem on one Client machine
| > | thread-index: AcYBv0Pq5lmdVDfASYeonOBPXzMRsg==
| > | X-WBNR-Posting-Host: 68.112.206.182
| > | From: =?Utf-8?B?QmlsbCBDdW5uaW5naGFt?=
| > <BillCunningham@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RWW problem on one Client machine
| > | Date: Thu, 15 Dec 2005 13:34:01 -0800
| > | Lines: 15
| > | Message-ID: <5619A440-9E1D-4B2F-BAA2-E887D73F9052@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230498
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | We have several users using XP clients at a remote site. One of the
| > client
| > | machines will not allow the user to access remote web workplace.
| > |
| > | He can get into RWW but when he tries to connect to the Application
| > Server
| > | he gets an error that says.
| > |
| > | Remote computerr disconnected:
| > | The remote computer disconnected the session because of an error
in
| > the
| > | licensing protocol. Please try connectiong to the remote computer
again
| > or
| > | contact your server administrator.
| > |
| > | I had him try to log in from another system and he got in without any
| > | problem. I don't know if the problem is in the client machine or the
| > server.
| > |
| > | Any help would be greatly appreciated.
| > |
| >
| >
|

.

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