RE: OWA bug

Hi Matt,

Thank you for your kind update.

Considering the current condition, please kindly help me collect the
following information for further analysis:

1. Please make some screen shots when you are experiencing the OWA
issue, and then attach them in your reply.

2. Are there any event logs related to this issue?

3. Please reproduce this issue, and then gather the most recent IIS log
files from C:\WINDOWS\system32\LogFiles to me for analysis.

I appreciate your time and cooperation. Please do not hesitate to let me
know if you have any further concerns, I am looking forward to hearing from
you.

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
>Thread-Topic: OWA bug
>thread-index: AcYE14CHQU4ds4VWTkyd/RbQg589Tw==
>X-WBNR-Posting-Host: 61.8.97.25
>From: "=?Utf-8?B?TWF0dCBDYXJvbGFuIFtTQlMgVUdNXQ==?="
<MattCarolanSBSUGM@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <CBE52EFA-CA08-4415-B82B-14D7C170E4ED@xxxxxxxxxxxxx>
<Pi6KOMY#FHA.4000@xxxxxxxxxxxxxxxxxxxxx>
<4CAC361C-7889-4562-A470-F021548ED768@xxxxxxxxxxxxx>
<2D60C6BA-02F3-4519-939A-BB3788A4E737@xxxxxxxxxxxxx>
<wLlQmr7$FHA.832@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: OWA bug
>Date: Mon, 19 Dec 2005 12:05:04 -0800
>Lines: 310
>Message-ID: <FA921EA8-4529-4B7F-8D51-D6D2534243FD@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:231212
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thankyou Nathan for your response
>I tried what you recommended below and the problem still remained.
>Any other ideas?
>
>Thanks again in advance
>
>Matt
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hi Matt,
>>
>> Thank you for your kind update.
>>
>> Based on my experience, this issue can occur if the content of the
>> "%SystemRoot%\IIS Temporary Compressed Files" folder is corrupted. To
>> resolve the issue, perform the following steps:
>>
>> At the server side:
>>
>> a. Apply the 831464 hot fix (Note: If you have applied SBS 2003 SP1 or
the
>> version of the W3core.dll file is 6.0.3790.99 or later and if so you do
not
>> need to apply the fix again):
>>
>>
http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=0bc9
>> b5bc-a094-49bf-89a5-c8a2d32345a2&displaylang=en
>>
>> b. Clear the IIS server files. To do so, follow these steps:
>>
>> 1) Go to your "%SystemRoot%\IIS Temporary Compressed Files"
(C:\WINDOWS\IIS
>> Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
>> directory.
>>
>> 2) Select all of the content in this directory and delete it.
>>
>> 3) Click Start->Run, type "iisreset" (without the quotes) and click OK
to
>> restart the IIS services.
>>
>> At the client side:
>>
>> a. Open IE, and go to Tools -> Internet Options.
>>
>> b. Select Delete Files, check "Delete all offline files" and click OK to
>> confirm that you want to delete the content. Then check if the issue
>> disappears. Please also delete Cookies and then try again.
>>
>> 3. This issue can also be caused by TrendMicro Officescan installed. If
so
>> please try the suggestions in the following KB article and check if the
>> issue can be fixed:
>>
>> 842470 The contents of your Inbox and your Calendar are not displayed
when
>> you
>> http://support.microsoft.com/?id=842470
>>
>> 4. Also check if you have URLSCAN installed. If so, make sure URLSCAN
is
>> configured per the Exchange 2003 OWA template for URLSCAN. See::
>>
>> 325965 The URLScan tool may cause problems in Outlook Web Access
>> http://support.microsoft.com/?id=325965
>>
>> 309508 - XCCC: IIS Lockdown and URLscan Configurations in an Exchange
>> Environment:
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;309508
>>
>> 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in
an
>> Exchange 2003 Environment
>> http://support.microsoft.com/?id=823175
>>
>> 5. If you have ISA installed on the SBS server, take the following steps
to
>> clear the ISA cache.
>>
>> A. Stop the Web Proxy service.
>> B. Locate the Urlcache folder.
>> C. From the multiple files in this folder, locate the *.cdat file in
this
>> folder.
>> D. Delete the *.cdat file.
>> E. Start the Web Proxy service.
>>
>> Related Knowledge Base article:
>>
>> 301471 How to Delete the Web Cache on Internet Security and Acceleration
>> Server
>> http://support.microsoft.com/?id=301471
>>
>> 6. Do you use some anti-virus software on the server side? If so,
please
>> temporarily stop your anti-virus software on the server side, and then
test
>> if the problem occurs. In case the incorrect configuration about
anti-virus
>> may cause the emails damaged.
>>
>> 7. Did you install the SBS 2003 SP1 and Exchange 2003 SP2?
>>
>>
>> If the issue persists, please kindly help me collect the following
>> information for further analysis:
>>
>> 1. Please make some screen shots when you are experiencing the OWA
issue,
>> and then attach them in your reply.
>>
>> 2. Are there any event logs related to this issue?
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>> >Thread-Topic: OWA bug
>> >thread-index: AcX/sL5eANQb5QuiT7e1HZ5uG8GXXg==
>> >X-WBNR-Posting-Host: 61.8.97.25
>> >From: "=?Utf-8?B?TWF0dCBDYXJvbGFuIFtTQlMgVUdNXQ==?="
>> <MattCarolanSBSUGM@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <CBE52EFA-CA08-4415-B82B-14D7C170E4ED@xxxxxxxxxxxxx>
>> <Pi6KOMY#FHA.4000@xxxxxxxxxxxxxxxxxxxxx>
>> <4CAC361C-7889-4562-A470-F021548ED768@xxxxxxxxxxxxx>
>> >Subject: RE: OWA bug
>> >Date: Mon, 12 Dec 2005 22:45:02 -0800
>> >Lines: 195
>> >Message-ID: <2D60C6BA-02F3-4519-939A-BB3788A4E737@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229728
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I forgot to mention that I have read that errors can occur when sending
>> and
>> >receiving in owa due to mailbox size restrictions but I have checked
that
>> >this isn't the case. I have also created a new fresh account and had
the
>> same
>> >problem.
>> >
>> >thanks
>> >
>> >"Matt Carolan [SBS UGM]" wrote:
>> >
>> >> Hi Nathan
>> >> I have alot more detail to provide now on this problem.
>> >> It looks like the problem is the sbs 2003 server.
>> >> From any workstation inside or outside the network the same problem
>> happens.
>> >> For any user including administrator the same problem happens.
>> >> I have from home logged into the clients problem server using owa and
>> have
>> >> had the issue but then logged into our company's server using owa and
>> had no
>> >> problem so the workstation isn't the issue.
>> >>
>> >> Now the problem is that you can get into owa fine but when you go to
>> create
>> >> a new email, it will come up with a new window like normal but all
the
>> fields
>> >> except the body of the email field, like to:, subject: etc, all
display
>> 2
>> >> lines but you can't click on the top line, only the bottom line. And
>> this
>> >> same thing happens no matter what pc you use remotely to access owa.
The
>> when
>> >> you click on the send button it loads the main area of owa in that
same
>> >> window so that your left with 2 internet explorer windows showing the
>> main
>> >> owa screen. This would all be fine except no email is sent. Nothing
>> appears
>> >> in exchange ques or message tracker. Nothing in the send, outbox or
>> draft
>> >> items folders.
>> >>
>> >> If I go into owa as basic mode instead of premium then hovering over
>> send
>> >> shows an error at the bottom and clicking on it pops up on the screen
>> with an
>> >> error - "line38, char1, error:object expected, code:0,
>> >> url:https://clientsowaaddress.com.au/exchange/username/drafts/?cmd=new
>> >>
>> >> for security reason I have above replaced the mail server domain with
>> >> clientsowaaddress.com.au and the real username replaced with username
>> >>
>> >> any help u can provide would be great
>> >>
>> >> ""Nathan Liu [MSFT]"" wrote:
>> >>
>> >> > Hello Matt,
>> >> >
>> >> > Thank you for posting in the SBS newsgroup.
>> >> >
>> >> > My sincerest apologies for the delay in responding, please note the
>> partner
>> >> > managed newsgroups are staffed weekdays by Microsoft Support
>> professionals.
>> >> > Our goal is to provide a one business day response to all posts.
>> >> >
>> >> > For time critical issues (not business down), we encourage you to
>> contact
>> >> > CSS directly for more immediate assistance:
>> >> > International Support (non-US/Canada):
>> >> > http://support.microsoft.com/common/international.aspx
>> >> >
>> >> > US and Canada:
>> >> >
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>> >> >
>> >> > To continue working with me in the newsgroups, please see the
>> following:
>> >> >
>> >> > According to your description, I understand that you cannot send
email
>> when
>> >> > you are using OWA from an specific location. If I have
misunderstood
>> the
>> >> > problem, please don't hesitate to let me know.
>> >> >
>> >> > To narrow down this issue, please kindly answer and perform the
>> following
>> >> > questions and steps:
>> >> >
>> >> > 1. Does this issue occur with all users or certain users? Please
try
>> >> > again from other locations and then check if the issue can be
>> reproduced.
>> >> >
>> >> > 2. Did these outgoing emails stay in the "Outbox" or "Sent Items"
>> >> > folders? What's the exact problem symptom?
>> >> >
>> >> > 3. Reproduce this issue, please check in which queue the emails
>> stays
>> >> > (you may not see it if it is delivered). To check this:
>> >> >
>> >> > 1). Start Exchange System Manager.
>> >> >
>> >> > 2). Use the following path to locate the queues you want to check:
>> >> >
>> >> > Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
>> >> > server>\Queues\<Queue>
>> >> >
>> >> > 4. Enable message tracking, reproduce this issue, and then check
the
>> email
>> >> > message under Tools->Message Tracking Center (you can make a screen
>> capture
>> >> > of the tracking result and attach the picture in your reply).
>> Regarding how
>> >> > to enable Message Tracking, please refer to the following MS KB
>> article:
>> >> >
>> >> > 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
>> >> > http://support.microsoft.com/?id=246856
>> >> >
>> >> > 5. Enable SMTP logging and gather SMTP log to troubleshoot the
issue:
>> >> >
>> >> > A. Open Exchange System Manager, expand Servers -> <Server name> ->
>> >> > Protocols -> SMTP, right-click "Default SMTP Virtual Server" and
click
>> >> > Properties.
>> >> >
>> >> > B. Under the General tab, check the option "Enable Logging".
>> >> >
>> >> > C. With "W3C Extended Log File Format", click "Properties".
>> >> >
>> >> > D. Under "General Properties", make sure "Use local time for file
>> naming
>> >> > and rollover" is CHECKED.
>> >> >
>> >> > E. Switch to the "Extended Properties", and then select to enable
All
>> the
>> >> > logging Options.
>> >> >
>> >> > F. Click OK to apply the modification.
>> >> >
>> >> > G. Right-click Default SMTP Virtual Server and click Stop.
>> >> >
>> >> > H. Right-click Default SMTP Virtual Server and click Start to
restart
>> the
>> >> > SMTP server.
>> >> >
>> >> > I. Reproduce the issue, repeat step G to stop Default SMTP Virtual
>> Server,
>> >> > copy out or zip the SMTP log files in the
>

.