Re: Email hangs in Queue for 1 address, mine!

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Actually Bill the problem was caused by updating to Trend 3.0 from 2.0. The
hotfix resolved the issue created by the upgrade.

John


""Bill Peng [MSFT]"" <v-bpeng@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:BrXcUlEBGHA.832@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi John,
>
> Thank you for posting back and I appreciate your knowledge sharing on this
> issue.
>
> For further reference of the newsgroup, I'd like to compose a summary
> here:
>
> Problem: E-mail cannot be sent to a certain recipient.
> Cause: TrendMicro 2.0 application.
> Resolution/Workaround: Upgrade to TrendMicro 3.0 software.
> Refer to: http://msmvps.com/blogs/bradley/archive/2005/12/14/79131.aspx
>
> As always, if you have any questions in the future, please feel free to
> post here again.
>
> Regards,
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft Online Partner Support
>
> When responding to posts, please "Reply to Group" via your newsreader so
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> --------------------
>>From: "John" <nospam@xxxxxxxxxxx>
>>References: <#ZNOOnR#FHA.1536@xxxxxxxxxxxxxxxxxxxx>
> <#6$FNyW#FHA.3440@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Email hangs in Queue for 1 address, mine!
>>Date: Sun, 18 Dec 2005 07:12:11 -0800
>>Lines: 151
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>Message-ID: <uib0vV#AGHA.4092@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: ip68-5-107-88.oc.oc.cox.net 68.5.107.88
>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230930
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Bill,
>>I have resolved this issue. The problem was from my upgrade to Trend 3.0
>>from 2.0. There is a hotfix that you have to contact Trend to send you.
>>This resolved my issues. I found out about the hotfix from Susans Blog
> that
>>mentioned the hotfix.
>>
>>http://msmvps.com/blogs/bradley/archive/2005/12/14/79131.aspx
>>
>>
>>John
>>
>>
>>"Bill Peng [MSFT]" <v-bpeng@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:%236$FNyW%23FHA.3440@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi John,
>>>
>>> Thank you for posting here.
>>>
>>> To clarify the problem, please let me know:
>>>
>>> 1. What's the status of the queue?
>>> 2. Will you receive NDR after you send the e-mail to Yahoo? If yes,
> please
>>> paste the content of the NDR here.
>>>
>>> In addition, please let me know your e-mail domain name and let me know
>>> whether you've registered A/MX/PTR records on your ISP.
>>>
>>> 3. Use Telnet to troubleshoot. (This method can help us determine if the
>>> problem occurs when communicating with the SMTP virtual server)
>>>
>>> Please use Telnet to try to send a message and use
>>> youremail@xxxxxxxxxxxxxxx as the parameter of "Mail From" command and
>>> use
>>> user@xxxxxxxxxx as the parameter of "Rcpt to" command. (where
>>> user@xxxxxxxxxxxxxxx is the SMTP address that is hosted on your local
>>> e-mail domain and user@xxxxxxxxxx is one of the several users you sent
>>> to).
>>> For more information about how to use telnet, please refer to the
>>> following
>>> article.
>>>
>>> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
>>> http://support.microsoft.com/kb/153119
>>>
>>> 4. Enable Message Tracking on by right-click your Exchange server in ESM
>>> and click Properties.
>>>
>>> For more information, please check the "Message Tracking" section in the
>>> following KB article.
>>> 257265 XCON: General Troubleshooting for Exchange 2000 Transport Issues
>>> http://support.microsoft.com/kb/257265/en-us
>>>
>>> Then:
>>>
>>> a) Search for the message in Tools \ Message Tracking Centre. (You can
> use
>>> the "Sender" "Recipients" as search criteria.)
>>> b) Double click to open it.
>>> c) Post the error information here.
>>>
>>> I'd suggest you to create a new SMTP connector for Yahoo to by-pass DNS.
>>> Then, check whether the problem can be resolved.
>>>
>>> Please refer to:
>>>
>>> How to Bypass DNS Name Resolution to Test SMTP Mail Flow to Remote
> Domains
>>> http://support.microsoft.com/kb/285863
>>>
>>> I hope the above info helps and I look forward to your update.
>>>
>>> Regards,
>>>
>>> Bill Peng
>>> MCSE 2000, MCDBA, CCNP, CCDA
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
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>>>
>>> --------------------
>>>>From: "John" <nospam@xxxxxxxxxxx>
>>>>Subject: Email hangs in Queue for 1 address, mine!
>>>>Date: Sun, 4 Dec 2005 13:29:24 -0800
>>>>Lines: 25
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>>Message-ID: <#ZNOOnR#FHA.1536@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: ip68-5-242-53.oc.oc.cox.net 68.5.242.53
>>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227628
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>I am not sure what I did at 2 of my SBS clients but the daily reports
>>>>are
>>>>not arriving. I checked the queues and there the messages are. I
> cleared
>>>>the
>>>>queues, and tried to send the report again. No go still hangs in the
>>> queue.
>>>>I cleared the Queue and sent an email to my account via OWA from the
> admin
>>>>account at my clients. Once again the message stays on the queue. I
>>>>can
>>>>send to my Hotmail
>>>>acct and it goes thru.. I reran the monitoring wizard, changed the
> address
>>>>to my Hotmail and it arrives. I changed it back and it stays in the
>>>>queue.
>>>>This is happening on 2 of my SBS systems.
>>>>
>>>>My address is my own domain hosted by Yahoo and I receive my daily
> reports
>>>>from my other systems but not these 2.
>>>>
>>>>Any suggestions?
>>>>
>>>>
>>>>Thanks
>>>>
>>>>
>>>>John
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>


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