RE: OWA bug

Thankyou Nathan for your response
I tried what you recommended below and the problem still remained.
Any other ideas?

Thanks again in advance

Matt

""Nathan Liu [MSFT]"" wrote:

> Hi Matt,
>
> Thank you for your kind update.
>
> Based on my experience, this issue can occur if the content of the
> "%SystemRoot%\IIS Temporary Compressed Files" folder is corrupted. To
> resolve the issue, perform the following steps:
>
> At the server side:
>
> a. Apply the 831464 hot fix (Note: If you have applied SBS 2003 SP1 or the
> version of the W3core.dll file is 6.0.3790.99 or later and if so you do not
> need to apply the fix again):
>
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=0bc9
> b5bc-a094-49bf-89a5-c8a2d32345a2&displaylang=en
>
> b. Clear the IIS server files. To do so, follow these steps:
>
> 1) Go to your "%SystemRoot%\IIS Temporary Compressed Files" (C:\WINDOWS\IIS
> Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
> directory.
>
> 2) Select all of the content in this directory and delete it.
>
> 3) Click Start->Run, type "iisreset" (without the quotes) and click OK to
> restart the IIS services.
>
> At the client side:
>
> a. Open IE, and go to Tools -> Internet Options.
>
> b. Select Delete Files, check "Delete all offline files" and click OK to
> confirm that you want to delete the content. Then check if the issue
> disappears. Please also delete Cookies and then try again.
>
> 3. This issue can also be caused by TrendMicro Officescan installed. If so
> please try the suggestions in the following KB article and check if the
> issue can be fixed:
>
> 842470 The contents of your Inbox and your Calendar are not displayed when
> you
> http://support.microsoft.com/?id=842470
>
> 4. Also check if you have URLSCAN installed. If so, make sure URLSCAN is
> configured per the Exchange 2003 OWA template for URLSCAN. See::
>
> 325965 The URLScan tool may cause problems in Outlook Web Access
> http://support.microsoft.com/?id=325965
>
> 309508 - XCCC: IIS Lockdown and URLscan Configurations in an Exchange
> Environment:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;309508
>
> 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in an
> Exchange 2003 Environment
> http://support.microsoft.com/?id=823175
>
> 5. If you have ISA installed on the SBS server, take the following steps to
> clear the ISA cache.
>
> A. Stop the Web Proxy service.
> B. Locate the Urlcache folder.
> C. From the multiple files in this folder, locate the *.cdat file in this
> folder.
> D. Delete the *.cdat file.
> E. Start the Web Proxy service.
>
> Related Knowledge Base article:
>
> 301471 How to Delete the Web Cache on Internet Security and Acceleration
> Server
> http://support.microsoft.com/?id=301471
>
> 6. Do you use some anti-virus software on the server side? If so, please
> temporarily stop your anti-virus software on the server side, and then test
> if the problem occurs. In case the incorrect configuration about anti-virus
> may cause the emails damaged.
>
> 7. Did you install the SBS 2003 SP1 and Exchange 2003 SP2?
>
>
> If the issue persists, please kindly help me collect the following
> information for further analysis:
>
> 1. Please make some screen shots when you are experiencing the OWA issue,
> and then attach them in your reply.
>
> 2. Are there any event logs related to this issue?
>
> I appreciate your time and cooperation. If anything is unclear, please feel
> free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> --------------------
> >Thread-Topic: OWA bug
> >thread-index: AcX/sL5eANQb5QuiT7e1HZ5uG8GXXg==
> >X-WBNR-Posting-Host: 61.8.97.25
> >From: "=?Utf-8?B?TWF0dCBDYXJvbGFuIFtTQlMgVUdNXQ==?="
> <MattCarolanSBSUGM@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <CBE52EFA-CA08-4415-B82B-14D7C170E4ED@xxxxxxxxxxxxx>
> <Pi6KOMY#FHA.4000@xxxxxxxxxxxxxxxxxxxxx>
> <4CAC361C-7889-4562-A470-F021548ED768@xxxxxxxxxxxxx>
> >Subject: RE: OWA bug
> >Date: Mon, 12 Dec 2005 22:45:02 -0800
> >Lines: 195
> >Message-ID: <2D60C6BA-02F3-4519-939A-BB3788A4E737@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229728
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >I forgot to mention that I have read that errors can occur when sending
> and
> >receiving in owa due to mailbox size restrictions but I have checked that
> >this isn't the case. I have also created a new fresh account and had the
> same
> >problem.
> >
> >thanks
> >
> >"Matt Carolan [SBS UGM]" wrote:
> >
> >> Hi Nathan
> >> I have alot more detail to provide now on this problem.
> >> It looks like the problem is the sbs 2003 server.
> >> From any workstation inside or outside the network the same problem
> happens.
> >> For any user including administrator the same problem happens.
> >> I have from home logged into the clients problem server using owa and
> have
> >> had the issue but then logged into our company's server using owa and
> had no
> >> problem so the workstation isn't the issue.
> >>
> >> Now the problem is that you can get into owa fine but when you go to
> create
> >> a new email, it will come up with a new window like normal but all the
> fields
> >> except the body of the email field, like to:, subject: etc, all display
> 2
> >> lines but you can't click on the top line, only the bottom line. And
> this
> >> same thing happens no matter what pc you use remotely to access owa. The
> when
> >> you click on the send button it loads the main area of owa in that same
> >> window so that your left with 2 internet explorer windows showing the
> main
> >> owa screen. This would all be fine except no email is sent. Nothing
> appears
> >> in exchange ques or message tracker. Nothing in the send, outbox or
> draft
> >> items folders.
> >>
> >> If I go into owa as basic mode instead of premium then hovering over
> send
> >> shows an error at the bottom and clicking on it pops up on the screen
> with an
> >> error - "line38, char1, error:object expected, code:0,
> >> url:https://clientsowaaddress.com.au/exchange/username/drafts/?cmd=new
> >>
> >> for security reason I have above replaced the mail server domain with
> >> clientsowaaddress.com.au and the real username replaced with username
> >>
> >> any help u can provide would be great
> >>
> >> ""Nathan Liu [MSFT]"" wrote:
> >>
> >> > Hello Matt,
> >> >
> >> > Thank you for posting in the SBS newsgroup.
> >> >
> >> > My sincerest apologies for the delay in responding, please note the
> partner
> >> > managed newsgroups are staffed weekdays by Microsoft Support
> professionals.
> >> > Our goal is to provide a one business day response to all posts.
> >> >
> >> > For time critical issues (not business down), we encourage you to
> contact
> >> > CSS directly for more immediate assistance:
> >> > International Support (non-US/Canada):
> >> > http://support.microsoft.com/common/international.aspx
> >> >
> >> > US and Canada:
> >> > http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
> >> >
> >> > To continue working with me in the newsgroups, please see the
> following:
> >> >
> >> > According to your description, I understand that you cannot send email
> when
> >> > you are using OWA from an specific location. If I have misunderstood
> the
> >> > problem, please don't hesitate to let me know.
> >> >
> >> > To narrow down this issue, please kindly answer and perform the
> following
> >> > questions and steps:
> >> >
> >> > 1. Does this issue occur with all users or certain users? Please try
> >> > again from other locations and then check if the issue can be
> reproduced.
> >> >
> >> > 2. Did these outgoing emails stay in the "Outbox" or "Sent Items"
> >> > folders? What's the exact problem symptom?
> >> >
> >> > 3. Reproduce this issue, please check in which queue the emails
> stays
> >> > (you may not see it if it is delivered). To check this:
> >> >
> >> > 1). Start Exchange System Manager.
> >> >
> >> > 2). Use the following path to locate the queues you want to check:
> >> >
> >> > Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
> >> > server>\Queues\<Queue>
> >> >
> >> > 4. Enable message tracking, reproduce this issue, and then check the
> email
> >> > message under Tools->Message Tracking Center (you can make a screen
> capture
> >> > of the tracking result and attach the picture in your reply).
> Regarding how
> >> > to enable Message Tracking, please refer to the following MS KB
> article:
> >> >
> >> > 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
> >> > http://support.microsoft.com/?id=246856
> >> >
> >> > 5. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
> >> >
> >> > A. Open Exchange System Manager, expand Servers -> <Server name> ->
> >> > Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
> >> > Properties.
> >> >
> >> > B. Under the General tab, check the option "Enable Logging".
> >> >
> >> > C. With "W3C Extended Log File Format", click "Properties".
> >> >
> >> > D. Under "General Properties", make sure "Use local time for file
> naming
> >> > and rollover" is CHECKED.
> >> >
> >> > E. Switch to the "Extended Properties", and then select to enable All
> the
> >> > logging Options.
> >> >
> >> > F. Click OK to apply the modification.
> >> >
> >> > G. Right-click Default SMTP Virtual Server and click Stop.
> >> >
> >> > H. Right-click Default SMTP Virtual Server and click Start to restart
> the
> >> > SMTP server.
> >> >
> >> > I. Reproduce the issue, repeat step G to stop Default SMTP Virtual
> Server,
> >> > copy out or zip the SMTP log files in the
.

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