RE: Very bizarre.
- From: "instauratio" <instauratio@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 19 Dec 2005 08:25:02 -0800
When I first experienced the problem, I had the user do a clean boot.
I immediately tried to access again and was refused with "user has denied
assistance". The user was as baffled as I.
I then tried to access another machine in the same LAN and found that almost
the same identical thing happened. I was at first allowed to remote in and
view and control the users computer but after some momentary success, the
session ended and I was given the message "user as denied assistance".
Subsequent attempts to recconnect were denied immediately. Then later in the
day I tried back and found I had free and normal access, no denials.
I just now checked the services and there is only one service that I don't
recognize
"office source engine". The rest are symantec.
I'm not clear on the difference between remoting to the users computer and
"RDP" to the users machine. Are they the same/different?
Thanks for the assistance.
""Jenny wu [MSFT]"" wrote:
> Hi,
>
> Thanks for using the SBS newsgroup!
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> For time critical issues (not business down), we encourage you to contact
> CSS directly for more immediate assistance:
> International Support (non-US/Canada):
> http://support.microsoft.com/common/international.aspx
>
> US and Canada:
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>
> To continue working with me in the newsgroups, please see the following:
>
> For your now situation, please try to perform a clean boot on the machine
> and then try to remote logon the machine to check if the issue persists.
>
> A Clean Boot will allow us to isolate any device drivers or programs that
> are loading at startup that may be causing a conflict with other device
> drivers or programs that are installed in your computer.
>
> 1. Run MSCONFIG.EXE.
> 2. In the Services tab, click "Hide All Microsoft Services" and click
> "Disable All".
> 3. In the Startup tab, click "Disable All". Click OK. (This will
> temporarily prevent third-party programs from running automatically during
> start-up.)
> 4. Restart the computer and check whether the problem still persists.
>
> If the problem does not occur, it indicates that the problem is related to
> one application or service we have disabled. You can use the MSCONFIG tool
> again to re-enable the disabled item one by one to find out the culprit.
>
> If the issue persists, please kindly help me collect some information and
> perform some tests to isolate the issue:
>
> 1. Where the user's machine locates? Please try to logon one machine in the
> same LAN with the problematic machine, and then RDP to the machine, how
> about the result?
>
> 2. How the user remotely accesses the machine? From internet or LAN?
> Through RWW site, RDP client application or others? Have you enabled Remote
> assistance function?
>
> 3. Please reproduced the issue and help me collect some screen shots for
> analyze:
>
> To make a screen shot:
> A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
> B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
> C. Use Ctrl + V to paste the screen shot to the canvas.
> D. From the File menu, go to Save and save as a JPG file.
>
> 4. Can you find any related error event logged in Event Viewer? If yes,
> please paste the detail error information in the newsgroup.
>
> I appreciate your time! I am happy to be assistance of you and look forward
> to your reply!
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
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>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Very bizarre.
> >thread-index: AcYCWDyyW5s1rWY0TQOznfDj4OfhIw==
> >X-WBNR-Posting-Host: 24.208.239.24
> >From: "=?Utf-8?B?aW5zdGF1cmF0aW8=?="
> <instauratio@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Very bizarre.
> >Date: Fri, 16 Dec 2005 07:49:02 -0800
> >Lines: 13
> >Message-ID: <8FC4414E-3879-40EC-8023-2192CE6E6BDD@xxxxxxxxxxxxx>
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> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230708
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >I have a user that when I tried to remote to their machine this morning,
> the
> >first attempt was met with - "there are several users logged on, which
> user
> >would you like to assist?" There in fact was only one (that I know of).
> >
> >Then after successfully logging in a moment later, the session was ended
> >with "the user has ended the session" - she didnt'.
> >
> >Then when I try to go back in, the response is not repeatedly, "the user
> has
> >denied remote assistance"
> >
> >I don't get it.. I have not had any problems prior to this.
> >
> >Any help would be great.
> >
>
>
.
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