RE: Remote Desktop Connection in SBS 2003 hangs from SBS 2000
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 19 Dec 2005 06:51:04 GMT
Hi,
Thanks for using the SBS newsgroup!
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
For time critical issues (not business down), we encourage you to contact
CSS directly for more immediate assistance:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx
US and Canada:
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To continue working with me in the newsgroups, please see the following:
Before we go further, please kindly help me collect some information to
isolate the issue so that it can be resolved efficiently.
I. What is the accurate error massage when you tried connect to computer in
SBS 2003 domain from ISA 2000 side? Could you catch a screen shot for me
when reproduced the issue?
To make a screen shot:
A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.
II. Could you find any related error event logged in Event Viewer? If yes,
please paste the detail error information in the newsgroup.
III. Please help to collect ISA log for analyze:
1. Open ISA Management console, navigate to 'Monitoring
Configuration'\'Logs'. In the right panel, right-click 'Packet filters' and
choose 'Properties'.
2. In the 'Fields' tab, select ALL log fields. Also enable all the log
fields for 'ISA Server Firewall service' and 'ISA Server web proxy service'
log. Navigate to 'Monitoring'\'Services', restart the ISA related services.
3. After reproducing the problem, compress the C:\Program Files\Microsoft
ISA Server\ISAlogs\ folder and send it to me for research.
NOTE: Please let me know the web site name on which the issue occurs.
You can send the files to me at v-yanniw@xxxxxxxxxxxxxx
I appreciate your time! I am happy to be assistance of you and look forward
to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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>Thread-Topic: Remote Desktop Connection in SBS 2003 hangs from SBS 2000
>thread-index: AcYCdZJbASFrnrtrSZS8c039vt1szA==
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>From: "=?Utf-8?B?Y2FycmllaG9mZg==?=" <carriehoff@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Remote Desktop Connection in SBS 2003 hangs from SBS 2000
>Date: Fri, 16 Dec 2005 11:19:02 -0800
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>Hi all!,
>I have been able to connect to SBS 2003 from a client machine on SBS 2000
>(with ISA 2000) up until last week.
>I have not added or changed any rules in ISA, but the remote connection
>hangs after I select the computer I want to connect to. I have
reinstalled
>the activex control, which did nothing for me.
>If I bypass ISA to connect to internet, the connection works, so it must
be
>an issue in ISA Server 2000. Does anybody know what could cause this
>problem, and how to fix it?
>
.
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