RE: Very bizarre.
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 19 Dec 2005 06:44:50 GMT
My working mailbox is: v-yanniw@xxxxxxxxxxxxxx
Thanks!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
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>From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Mon, 19 Dec 2005 06:33:31 GMT
>Subject: RE: Very bizarre.
>X-Tomcat-NG: microsoft.public.windows.server.sbs
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>Hi,
>
>Thanks for using the SBS newsgroup!
>
>I am sorry for the delayed response due to weekend. Please understand that
>the newsgroups are staffed weekdays by Microsoft Support professionals to
>answer your systems and applications questions. Your understanding is
>greatly appreciated!
>
>For time critical issues (not business down), we encourage you to contact
>CSS directly for more immediate assistance:
>International Support (non-US/Canada):
>http://support.microsoft.com/common/international.aspx
>
>US and Canada:
>http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>
>To continue working with me in the newsgroups, please see the following:
>
>For your now situation, please try to perform a clean boot on the machine
>and then try to remote logon the machine to check if the issue persists.
>
>A Clean Boot will allow us to isolate any device drivers or programs that
>are loading at startup that may be causing a conflict with other device
>drivers or programs that are installed in your computer.
>
>1. Run MSCONFIG.EXE.
>2. In the Services tab, click "Hide All Microsoft Services" and click
>"Disable All".
>3. In the Startup tab, click "Disable All". Click OK. (This will
>temporarily prevent third-party programs from running automatically during
>start-up.)
>4. Restart the computer and check whether the problem still persists.
>
>If the problem does not occur, it indicates that the problem is related to
>one application or service we have disabled. You can use the MSCONFIG tool
>again to re-enable the disabled item one by one to find out the culprit.
>
>If the issue persists, please kindly help me collect some information and
>perform some tests to isolate the issue:
>
>1. Where the user's machine locates? Please try to logon one machine in
the
>same LAN with the problematic machine, and then RDP to the machine, how
>about the result?
>
>2. How the user remotely accesses the machine? From internet or LAN?
>Through RWW site, RDP client application or others? Have you enabled
Remote
>assistance function?
>
>3. Please reproduced the issue and help me collect some screen shots for
>analyze:
>
>To make a screen shot:
>A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
>B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
>C. Use Ctrl + V to paste the screen shot to the canvas.
>D. From the File menu, go to Save and save as a JPG file.
>
>4. Can you find any related error event logged in Event Viewer? If yes,
>please paste the detail error information in the newsgroup.
>
>I appreciate your time! I am happy to be assistance of you and look
forward
>to your reply!
>
>Have a nice day!
>
>Sincerely,
>
>Jenny Wu
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security
>======================================================
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>When opening a new thread via the web interface, we recommend you check
the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In
doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>Thread-Topic: Very bizarre.
>>thread-index: AcYCWDyyW5s1rWY0TQOznfDj4OfhIw==
>>X-WBNR-Posting-Host: 24.208.239.24
>>From: "=?Utf-8?B?aW5zdGF1cmF0aW8=?="
><instauratio@xxxxxxxxxxxxxxxxxxxxxxxxx>
>>Subject: Very bizarre.
>>Date: Fri, 16 Dec 2005 07:49:02 -0800
>>Lines: 13
>>Message-ID: <8FC4414E-3879-40EC-8023-2192CE6E6BDD@xxxxxxxxxxxxx>
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>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230708
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I have a user that when I tried to remote to their machine this morning,
>the
>>first attempt was met with - "there are several users logged on, which
>user
>>would you like to assist?" There in fact was only one (that I know
of).
>>
>>Then after successfully logging in a moment later, the session was ended
>>with "the user has ended the session" - she didnt'.
>>
>>Then when I try to go back in, the response is not repeatedly, "the user
>has
>>denied remote assistance"
>>
>>I don't get it.. I have not had any problems prior to this.
>>
>>Any help would be great.
>>
>
>
.
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