RE: Exchange Problems on One User

Hi Michael,

Thank you for your kind update.

My sincerest apologies for the delay in responding due to weekend, thanks
for the understanding.

Please kindly note the partner managed newsgroups are staffed weekdays by
Microsoft Support professionals. Our goal is to provide a one business day
response to all posts.

For time critical issues (not business down), we encourage you to contact
CSS directly for more immediate assistance:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx

US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

Please feel free to take your time to perform these troubleshooting steps
on the client side. If you have any updates or need any further assistance
on this issue, please feel free to let me know. I am glad to be of
assistance. :-)

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
>Subject: RE: Exchange Problems on One User
>From: Michael Rudnick <news@xxxxxxxxxxxxxxxxx>
>References: <Xns972D862223B30newsrccpcsupportcom@xxxxxxxxxxxxx>
<Ahj5yFfAGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>Message-ID: <Xns972E59CA671A5newsrccpcsupportcom@xxxxxxxxxxxxx>
>User-Agent: Xnews/5.04.25
>Newsgroups: microsoft.public.windows.server.sbs
>Date: Fri, 16 Dec 2005 05:49:38 -0800
>NNTP-Posting-Host: wsip-24-249-30-228.ri.ri.cox.net 24.249.30.228
>Lines: 1
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230687
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks for the suggestions. I am going to the client next week and will
>make these changes at that time.
>
>--
>Michael Rudnick
>news@xxxxxxxxxxxxxxxxx
>
>
>v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]") wrote in
>news:Ahj5yFfAGHA.1240@xxxxxxxxxxxxxxxxxxxxx:
>
>> Hello Michael,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that one specific user
>> cannot receive email in the trial SBS 2003 Standard Server. If I have
>> misunderstood the problem, please don't hesitate to let me know.
>>
>> In order to isolate this issue, please kindly answer and perform the
>> following questions and steps:
>>
>> 1. First of all, please kindly make sure the exact edition of the
>> trial SBS 2003 Standard Server (Evaluation or Beta). To check it,
>> please run "msinfo32" (without the quotation marks) on the command
>> prompt on the SBS 2003 Standard Server, then check the OS Name and
>> Version.
>>
>> Note: Please kindly note that we don't support Beta edition in this
>> newsgroup, thanks for your understanding.
>>
>> 2. If it is an Evaluation edition, please kindly note the Evaluation
>> edition of SBS 2003 Standard Server only contains 5 user CALs by
>> default, if you have created more than 5 users, the additional users
>> cannot properly access the SBS 2003 services (for example, Exchange,
>> OWA, SharePoint, etc.) since they don't have CAL.
>>
>> 3. If it is not the case, please kindly refer to the following
>> information:
>>
>>>> One user is getting a copy of all the mail that is received on the
>> domain (maybe all the sent mail as well; I'm not sure). I've looked in
>> the obvious
>> places (User Properties, Exchange General; Outlook rules). Any ideas
>> what might be set incorrectly?
>>
>> 1) If the specific user is getting a copy of all the mail that is
>> received/sent on the domain, please open the Exchange System Manager
>> on the SBS Server, expand Servers -> ServerName -> First Storage
>> Group, right-click Mailbox Store and select Properties, click General
>> tab, verify if we have checked the "Archive all messages sent or
>> received by mailboxes on this store" check box, and specify the
>> specific user account.
>>
>> 2) Open the Server Management console, go to Users, right-click a
>> appropriate user account and then select Properties, click Exchange
>> General tab, click Delivery Options tab, verify if we have check the
>> "Forward to" check box, and specify the specific user account.
>>
>> 3) If you are running Outlook 2003, quit Outlook. Click Start ->
>> Run, type "Outlook /cleanrules" and press Enter. Then check if the
>> issue can be reproduced.
>>
>> You can also use Mdbvu32 utility to remove the rules. More detailed
>> steps, refer to the following article:
>>
>> 320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
>> http://support.microsoft.com/?id=320022
>>
>> You can get the Mdbvu32 for Exchange 2003 at the following link:
>> http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-
>> 4EC5- 983E-127100D71376&displaylang=en
>>
>> 4) If the issue persists, please kindly let me know what method is
>> using to retrieve incoming email (POP3 Connector or SMTP service) on
>> the SBS Server? Please kindly describe the exact detailed problem
>> symptom for further analysis.
>>
>>
>> 4. >> The same user is not able to receive mail. Everyone else is
>> able to receive mail. When sending mail to this user, the mail is
>> rejected by the server. The user isn't disabled and the e-mail address
>> is correct. Apparently the mailbox worked before they changed the
>> password on this account a few days ago.
>>
>> 1) Since this issue only occurs after we changed the password on
>> this specific user account, let's perform the following steps to
>> re-create a new Outlook profile and then check if the issue can be
>> reproduced.
>>
>> Create a new profile
>> =====================
>> A. Remove all the existing Outlook profiles in Control Panel | Mail |
>> Show Profiles.
>> NOTE: You may export the rules for the user in the old profile before
>> you delete the profile, so that you can then import them to the new
>> profile. To do so:
>> a. Open Outlook, click Tool and then click Rules and Alerts....
>> b. Click Options.
>> c. Click Export Rules.
>> d. Close Outlook.
>>
>> B. Make sure Outlook is closed.
>>
>> C. Open Windows Explorer and go to "C:\Program Files\Microsoft Windows
>> Small Business Server\Clients", double-click SBSDefault.prf, this will
>> automatically create the outlook profile with the correct settings for
>> the corresponding domain user.
>>
>> More information:
>> How to create a new e-mail profile in Outlook 2003
>> http://support.microsoft.com/?id=829918
>>
>> 2) If we configure the specific user account on other working
>> Outlook clients, or if we configure other working user accounts with
>> the specific Outlook client, what's the result?
>>
>> I appreciate your time and cooperation. If anything is unclear, please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have
>> issues regarding other Microsoft products, you'd better post in the
>> corresponding newsgroups so that they can be resolved in an efficient
>> and timely manner. You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you
>> check the "Notify me of replies" box to receive e-mail notifications
>> when there are any updates in your thread. When responding to posts
>> via your newsreader, please "Reply to Group" so that others may learn
>> and benefit from your issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although
>> we provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please check http://support.microsoft.com for regional support phone
>> numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>

.