Re: Message rules not working for one client

Thank you, Nathan, I will give this a try next week. We have a big deadline approaching, and I don't want to do anything drastic until it passes.

-Mike


Nathan Liu [MSFT] wrote: 
Hello Mike,

Thank you for your kind update.


If I delete the current user account (which I will have to do to keep

the account name the same), what will that do to that users share? Does her space and all her files on the server go away? When I create the new user account, will they be reconnected automatically?

I. First of all, since this issue only occurs with one specific user account, this issue is most related to the specific user account.

II. Please kindly note when we delete the problematic user account, and then create a new user account with same name, however the new user account has different SID to the deleted problematic user account. Although her space and files don't go away, but they cannot be reconnected automatically after we create a same name new user account, we need to re-gather access permission for her space and files. Thanks for the understanding.

III. Considering the current condition, let's perform the following step to re-create a new Exchange mailbox instead of recreating a new user account:

1. Please first use Outlook or ExMerge to backup the problematic user's mailbox data.

174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe) information
http://support.microsoft.com/?id=174197

2. Open Active Directory Users and Computers (ADUC) on Exchange Server.
3. Click View, and select "Advanced Features".
4. Right click the problematic user and click Exchange Tasks.
5. Click Next on the Welcome page of the Exchange Task Wizard.
6. Click Delete Mailbox.
7. Click Next, click Next, and then click Finish. 8. Go to Exchange System Manager -> Organization -> Administrative Groups -> First Administrative Group -> Mailbox Store -> Mailboxes.
9. Right click Mailboxes and choose "Run Cleanup Agent".
10. Right-click the mailbox, and then click Purge to permanently delete the mailbox. Click Yes to confirm the deletion.
11. Go back to ADUC, locate the problematic user account and right click it to choose Exchange Tasks.
12. Select "Create Mailbox" and click Next to finish the procedure.

Note: You will not see the newly created mailbox in the Mailboxes container until the user has successfully logged on the mailbox at least once.

13. After the user logs onto his mailbox, import the backup .pst file back to the mailbox and test if this issue still occurs.


I appreciate your time and cooperation. Please do not hesitate to let me know if you have any further concerns, I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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--------------------

From: Mike Teegarden <miket@xxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: Message rules not working for one client
Date: Thu, 15 Dec 2005 07:29:14 -0800
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If I delete the current user account(which I will have to do to keep the account name the same), what will that do to that users share? Does her space and all her files on the server go away? When I create the new user account, will they be reconnected automatically?

Nathan Liu [MSFT] wrote:

Hi Mike,

Thanks for your email.

1. As you mentioned, since this issue only occurs with one specific user account, this issue is most related to the specific user account. I have checked your exported Outlook rules, there is no problem with these two Outlook client rules.

2. Considering the current condition, backup the user's Outlook file to

a

.PST file, and then re-create a new user account for this specific user account, this is a effective way to try. Thanks for your understanding.

To do so, please kindly refer to the following information:

a. Use Outlook "Import and Export Wizard" to export Outlook file into

a

.PST file, you also can use Exmerge to export this user's mailbox into a .PST file:

287456 OL2002: How to Work with Personal Folders Files
http://support.microsoft.com/?id=287456

Microsoft Exchange Server Mailbox Merge Wizard (ExMerge)


http://www.microsoft.com/downloads/details.aspx?FamilyId=429163EC-DCDF-47DC-

96DA-1C12D67327D5&displaylang=en

b. On the SBS Server, run "Add User Wizard" to create a new user

account

for this specific user account.

Note: please kindly note if you need to delete the old specific user account, please also kindly refer to the following KB article to backup user profile of the old specific user account:

How To Restore a User Profile in Windows Server 2003
http://support.microsoft.com/kb/324734/

I appreciate your time and cooperation. Please do not hesitate to let me know if you have any further concerns, I am looking forward to hearing

from 

you.

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the

corresponding

newsgroups so that they can be resolved in an efficient and timely

manner.

You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check

the

"Notify me of replies" box to receive e-mail notifications when there

are

any updates in your thread. When responding to posts via your

newsreader,

please "Reply to Group" so that others may learn and benefit from your issue.

Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In

doing

so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.

Please 

check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no 

rights.

--------------------


From: Mike Teegarden <miket@xxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: Message rules not working for one client
Date: Wed, 14 Dec 2005 08:23:44 -0800
Organization: Posted via Supernews, http://www.supernews.com
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ews.com!not-for-mail


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Nathan Liu [MSFT] wrote:


Hello Mike,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that one client cannot get Outlook rules to work in the SBS 2003 with Exchange SP2 network. If I

have 


misunderstood the problem, please don't hesitate to let me know.

To narrow down this issue, please kindly answer and perform the

following 


questions and steps:

1. Does this issue only occurs with the specific user account and the specific workstation's Outlook side?

It appears that this account is the only one having problems, but I have not tested every workstation.



2. Please try to use the specific user account to log on to a working Outlook client, and then check if the issue can be reproduced. Please

also


try to use other working user accounts to log on to the specific workstation's Outlook client. What's the testing result?

It appears isolated to this account, regardless of which workstation the client is logged into.



3. As you mentioned, you have created two Outlook rules "just things

like


take all the mail with addresses matching the GAL and dump them in a specified folder. Another one takes mail to a specific address(an

alias)

and puts it in a special folder", what's the location of the special

folder


(Server store or client side .PST file)? 

The folders are in the server store.



Important: Please kindly note if the two Outlook rules are client side rule, we need to open Outlook to let the client side rule works. 

They are client-side rules.



I would like to explain the difference Between Client Side and Server

Side 


Rules for your reference:

When we create a rule to move a message from the mailbox on the server

to


another folder on the mailbox on the server, this rule can be a server

side


rule automatically.

When we create a rule to move a message from mailbox on the server to

the 


client pst file, this rule must be a client-side rule.

More information:
Server-based vs. client-based rules
http://www.slipstick.com/rules/serverbased.htm

4. On the other hand, if the error still appears, it may be related

to


the corrupted rules. You may perform the following suggestion to troubleshoot the issue:

If you are running Outlook 2003, quit Outlook. Click Start -> Run, type "Outlook /cleanrules" and press Enter. Then you may re-define the

rules.

(Quotation marks are not included and there is a space between Outlook

and


/) 

I have done this, and the problem continues.



You can also use Mdbvu32 utility to remove the rules. More detailed

steps,


refer to the following article: 

320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
http://support.microsoft.com/?id=320022

You can get the Mdbvu32 for Exchange 2003 at the following link:



http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-

983E-127100D71376&displaylang=en

5. If the issue persists, please kindly open Outlook, click Tools -> Rules and Alerts, click E-mail Rules tab, select these rules and click Options, click "Export Rules" to export rules. And then send the file

to

my


mailbox: v-natliu@xxxxxxxxxxxxx, please also kindly let me know the detailed steps of creating these rules for further analysis. I

appreciate 


your time and cooperation

NOTE: This response contains a reference to a third party World Wide

Web

site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software

or


information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the

use


of any software found on the Internet, and Microsoft cautions you to

make


sure that you completely understand the risk before retrieving any

software


from the Internet.

I appreciate your time and cooperation. If anything is unclear, please

feel 


free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the

corresponding


newsgroups so that they can be resolved in an efficient and timely

manner.


You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check

the


"Notify me of replies" box to receive e-mail notifications when there

are


any updates in your thread. When responding to posts via your

newsreader,


please "Reply to Group" so that others may learn and benefit from your issue.

Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In

doing


so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.

Please 


check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no 

rights.


--------------------



From: Mike Teegarden <miket@xxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Message rules not working for one client
Date: Tue, 13 Dec 2005 12:02:25 -0800
Organization: Posted via Supernews, http://www.supernews.com
Message-ID: <11pua6hk4feou77@xxxxxxxxxxxxxxxxxx>
User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
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ne.de!tiscali!newsfeed1.ip.tiscali.net!news.tele.dk!news.tele.dk!small.news.


tele.dk!sn-xit-02!sn-xit-11!sn-xit-06!sn-post-01!supernews.com!corp.supernew

s.com!not-for-mail



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I have one client machine who cannot get message rules to work. I have tried deleting them and rebuilding them, but no luck. These are not complicated rules, just things like take all the mail with addresses matching the GAL and dump them in a specified folder. Another one

takes 

mail to a specific address(an alias) and puts it in a special folder.

Running fully patched SBS2003 with Exchange SP2

Mike




.

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