RE: RWW not accessible from remote systems

Hello Kyle,

Thank you for posting to the SBS Newsgroup.

I understand that your original issue was solved after you remove IE - 7
beta, and your current issue is when you trying to remote connect to some
domain computers' desktops, you got following error message:

"Connectivity to the remote computer could not be established. Ensure that
the remote computer is on and connected to the Windows Small Business
Server Network."

If I have misunderstood your issue, please let me know.

I suggest that we perform the steps in the KB 886209 first. If the issue
persists, then please gather more information for further research:

==========

Suggestion 1:

Users cannot connect to remote desktops by using the Windows Small Business
Server 2003 Remote Web Workplace
http://support.microsoft.com/kb/886209

Suggestion 2:

On the problematic client workstation, right click My Computer, Properties,
Remote tab. Make sure that you have checked "Remote Assistance" and "Remote
Desktop".

===========

Will the issue persist now? If yes, please help me to gather following
information for further research:

1. Does this issue occur to all clients or several clients?

2. Does this issue occur to all clients' workstations or several clients'
workstations?

3. Can you RWW -> RDP to SBS Server Desktop?

4. Go to Start -> Run "mstsc" (without quotation marks), input the
problematic client workstation's computer name or its IP address, can you
directly RDP to the problematic client workstation?

5. Open a command window, type the following command:

telnet <public domain name> 3389

What is the result?

Please take your time to perform the steps and gather the information. If
you have any updates, please feel free to post back. I am looking forward
toh hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: RWW not accessible from remote systems
>thread-index: AcYBhf2OEVoXVp3gSlq/FhqJiZjBhw==
>X-WBNR-Posting-Host: 70.61.40.162
>From: "=?Utf-8?B?S3lsZSBOYWV2ZQ==?=" <KyleNaeve@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <3A286143-ADE4-452B-B878-10B92370CAD8@xxxxxxxxxxxxx>
<F#UdDrTAGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
<30F848C3-81C3-4184-BCD2-EC88BB036574@xxxxxxxxxxxxx>
>Subject: RE: RWW not accessible from remote systems
>Date: Thu, 15 Dec 2005 06:44:02 -0800
>Lines: 184
>Message-ID: <7756709B-2AED-4BCC-995F-41DF0CFA8F34@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230416
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>The good news is, I went back to IE-6 and that seemed to solve this
problem
>with the error message. I believe that all of my clients can connect to
it
>now.
>
>The only issue now, is that many of the computers I try to connect to
>through RWW report "Connectivity to the remote computer could not be
>established. Ensure that the remote computer is on and connected to the
>Windows Small Business Server Network." Some of the computers connect
fine.
>But it is doing this with several of them that are on and connected to the
>network. Someone is logged on to most of them, but I tried connecting to
>some of them that someone logged on to, and it worked and gave me a logon
>screen, so I am not sure that is the issue. Any idea why that would be
>happening?
>
>Thanks!
>~Kyle
>
>"Kyle Naeve" wrote:
>
>> Brandy,
>>
>> Thank you very much for the reply. This is a really new installation in
>> which I upgraded SBS 2000 to SBS 2003 Premium on the same machine. I
don't
>> have Microsoft CRM and haven't installed that. I haven't installed
anything
>> new other than the SBS 2003 components. I've never had RWW working on
this
>> server previously, this is a new thing for me. As I mentioned, it does
work
>> if I use it on the server directly however. I thought this issue was
>> occuring on all clients, but I was able to get it working on some
clients
>> today. I have found that it won't connect to several of the clients for
some
>> reason, there are only a couple that will work to connect remotely to.
I am
>> not sure why. I am starting to think that the systems I am getting the
error
>> message on in RWW are because they have the IE-7 beta installed. The
ones
>> with IE-6 seem to be working fine so far. That might have been the
issue
>> with that. I am going to try removing the beta on one that isn't
working and
>> going back to IE-6, and I will let you know if that works.
>>
>> Thank you again,
>> ~Kyle
>>
>> ""Brandy Nee [MSFT]"" wrote:
>>
>> > Hello Kyle,
>> >
>> > Thank you for posting to the SBS Newsgroup.
>> >
>> > I understand that you cannot access RWW either in LAN or from the
Internet.
>> > if I have misunderstood your issue, please let me know.
>> >
>> > Based on my experience, there are varies of factors can cause this
issue.
>> > Please understand due to complicated of the issue, we need to gather
more
>> > detail information and it takes time to troubleshoot. Thanks a lot for
your
>> > understanding and co-operation!
>> >
>> > 1. Does this issue occur to all clients or several clients?
>> >
>> > 2. When did the issue occur? Did you make any changes or install
software
>> > (e.g. CRM) on SBS Server?
>> >
>> > 3. Please follow the resolution below to turn off the friendly error
>> > messages.
>> >
>> > a. Make a copy of Inetpub\Remote\Web.config for backup purpose.
>> >
>> > b. Open Web.config with Notepad
>> >
>> > c. Replace <customErrors mode="On" defaultRedirect="error.aspx" />
with
>> > <customErrors mode="Off" />
>> >
>> > d. Save the file.
>> >
>> > e. Go to command prompt, type "iisreset".
>> >
>> > f. Logon to RWW using the administrator account, and also try it using
a
>> > regular user account.
>> >
>> > g. You should receive a more detailed error message. Copy and paste
the
>> > FULL error message here.
>> >
>> > h. Replace Web.config with the original one and run "iisreset" when
testing
>> > is done.
>> >
>> > Please take your time to gather the information. If you have any
updates,
>> > please feel free to post back. I am looking forward to hearing from
you!
>> >
>> > Best regards,
>> >
>> > Brandy Nee
>> >
>> > Microsoft CSS Online Newsgroup Support
>> >
>> > Get Secure! - www.microsoft.com/security
>> > ======================================================
>> > This newsgroup only focuses on SBS technical issues. If you have
issues
>> > regarding other Microsoft products, you'd better post in the
corresponding
>> > newsgroups so that they can be resolved in an efficient and timely
manner.
>> > You can locate the newsgroup here:
>> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >
>> > When opening a new thread via the web interface, we recommend you
check the
>> > "Notify me of replies" box to receive e-mail notifications when there
are
>> > any updates in your thread. When responding to posts via your
newsreader,
>> > please "Reply to Group" so that others may learn and benefit from your
>> > issue.
>> >
>> > Microsoft engineers can only focus on one issue per thread. Although
we
>> > provide other information for your reference, we recommend you post
>> > different incidents in different threads to keep the thread clean. In
doing
>> > so, it will ensure your issues are resolved in a timely manner.
>> >
>> > For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> > check http://support.microsoft.com for regional support phone numbers.
>> >
>> > Any input or comments in this thread are highly appreciated.
>> > ======================================================
>> > This posting is provided "AS IS" with no warranties, and confers no
rights.
>> >
>> >
>> >
>> > --------------------
>> > >Thread-Topic: RWW not accessible from remote systems
>> > >thread-index: AcYA9Lezg3IRAJ8pTamDvEM2RmZvvQ==
>> > >X-WBNR-Posting-Host: 70.61.40.162
>> > >From: "=?Utf-8?B?S3lsZSBOYWV2ZQ==?="
<KyleNaeve@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> > >Subject: RWW not accessible from remote systems
>> > >Date: Wed, 14 Dec 2005 13:24:08 -0800
>> > >Lines: 28
>> > >Message-ID: <3A286143-ADE4-452B-B878-10B92370CAD8@xxxxxxxxxxxxx>
>> > >MIME-Version: 1.0
>> > >Content-Type: text/plain;
>> > > charset="Utf-8"
>> > >Content-Transfer-Encoding: 7bit
>> > >X-Newsreader: Microsoft CDO for Windows 2000
>> > >Content-Class: urn:content-classes:message
>> > >Importance: normal
>> > >Priority: normal
>> > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> > >Newsgroups: microsoft.public.windows.server.sbs
>> > >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> > >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> > >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230193
>> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> > >
>> > >I am having trouble accessing remote web workplace from any computer
other
>> > >than the SBS 2003 server itself. When opening it from the server, it
>> > works
>> > >great. If I open it from a client machine either inside or outside
of the
>> > >network, I get the login screen, and it accepts my username and
password.
>> > >After logging in, I get the message "A problem has occurred with the
>> > Remote
>> > >Web Workplace. Close this browser window, and then log on again. If
this
>> > >problem continues, contact the person responsible for your network."
It
>> > does
>> > >this no matter whether I check or uncheck the box for using a public
>> > computer
>> > >before logging in.
>> > >
>> > >Things I have tried: Rebooting the server and clients, clearing the
>> > browser
>> > >cache and cookies, running the internet connection wizard on the SBS
>> > server.
>> > >
>> > >I have the 4125, 443, and 3389 ports opened in both software and
hardware
>> > >firewalls. It seems to be accessible through the firewalls since I
can
>> > log
>> > >in and everything, but something is still not working correctly. I
can
>> > log
>> > >in to it from both inside and outside the network, but get this
problem
>> > when
>> > >I do so.
>> > >
>> > >I have 1 NIC in the SBS server, and ISA 2004 installed. ISA is only
used
>> > as
>> > >a proxy server, and I am not really even using that. My hardware
firewall
>> > >forwards the traffic for the public IP I am using to the server's
internal
>> > >IP. Outlook web access works both inside and from outside the
network
>> > with
>> > >no issues. The internal companyweb also works fine.
>> > >
>> > >Thanks for any help you can recommend.
>> > >:-}
>> > >~Kyle
>> > >
>> >
>> >
>

.

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