Re: Outlook XP POP issue with SBS2003 SP1

We're going in circles here, I think it is time for me to get off.

I give up for now but this issue appears on multiple PC's on my LAN with
OL2002 and OL2003. OL2000 is still OK so I will not upgrade users.

--
Allan Williams



""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:KbayNW4$FHA.832@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi,
>
> Thanks for updates.
>
> I appreciate your time on this issue, could you double confirm if you
> import the OE setting follow my steps to a new outlook 2003, does the
> issue
> still exists or not?
>
> Please make sure that you have create a new profile on the problematic
> outlook 2003 client, please do not test all my suggestion on an existing
> profile. Thanks for your time.
>
> Please also try to check if you can set this account correctly on another
> LAN computer with outlook 2003 installed.
>
> The issue seems so wired.
>
> Thanks again for your efforts.
>
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
> | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
> <lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> <OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
> <AwSXBm5#FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> <5UD4CEG$FHA.552@xxxxxxxxxxxxxxxxxxxxx>
> <Op4o9KO$FHA.360@xxxxxxxxxxxxxxxxxxxx>
> <eVuQmgr$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: Outlook XP POP issue with SBS2003 SP1
> | Date: Mon, 12 Dec 2005 16:28:07 -0700
> | Lines: 938
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
> | X-RFC2646: Format=Flowed; Original
> | Message-ID: <#clu1O3$FHA.3096@xxxxxxxxxxxxxxxxxxxx>
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net 142.179.167.5
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229635
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Done. Fails with the exact same symptoms.
> |
> | --
> | Allan Williams
> |
> |
> |
> | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | news:eVuQmgr$FHA.1240@xxxxxxxxxxxxxxxxxxxxxxxx
> | > HI,
> | >
> | > Thanks again for your updates.
> | >
> | > If Outlook Express works fine, please remove the problematic POP3
> account
> | > settings in Outlook and import the settings in Outlook Express.
> | >
> | > 1. Select Tools (menu) -> Email accounts, choose "View or change
> existing
> | > e-mail accounts" and click Next.
> | > 2. Locate the problematic account and then click the Remove button to
> | > delete it.
> | > 3. Close the dialogue and then click File (menu) -> Import and Export.
> | > 4. Select Import Internet Mail Account Settings
> | > 5. Click Next and complete the whole wizard.
> | > 6. Check the issue again.
> | >
> | > The following KB article is pretty much a bible to troubleshoot this
> kind
> | > of problem. You can refer to it for more information.
> | >
> | > How to troubleshoot error messages that you receive when try to send
> and
> | > receive e-mail in Outlook and in Outlook Express
> | > http://support.microsoft.com/?id=813514
> | >
> | > ===================================================================
> | >
> | > Test account setting:
> | >
> | > While this is a great new support tool, there are instances when the
> Test
> | > Account Settings check can result in misleading results. Examples of
> | > instances when this can occur are:
> | >
> | > 7. Test Account Settings will fail if your SMTP server does not
> respond
> | > within 5 seconds, even if your server timeout value is set higher.
> | >
> | > 10. The Logging onto the Incoming mail server task doesn't complete
> | > successfully unless the Remember Password option is selected. You'll
> get
> | > the error saying to check the username and password values. (If users
> | > don't
> | > want their passwords cached, they can leave the Remember Password
> option
> | > selected for the Test Account Settings process, and then clear the
> check
> | > box before choosing Finish.)
> | >
> | > Hope the above information helpful, please feel free to use this
> | > newsgroup.
> | > I am glad to be of assistance.
> | >
> | >
> | >
> | > Best regards,
> | >
> | > Charles Yang (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have
> issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you
> check
> | > the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although
> we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> | > doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> | > rights.
> | >
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> | > rights.
> | >
> | > --------------------
> | > | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> | > <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
> | > <lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> | > <OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
> | > <AwSXBm5#FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > <5UD4CEG$FHA.552@xxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: Re: Outlook XP POP issue with SBS2003 SP1
> | > | Date: Fri, 9 Dec 2005 10:05:20 -0700
> | > | Lines: 702
> | > | X-Priority: 3
> | > | X-MSMail-Priority: Normal
> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
> | > | X-RFC2646: Format=Flowed; Original
> | > | Message-ID: <Op4o9KO$FHA.360@xxxxxxxxxxxxxxxxxxxx>
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net 142.179.167.5
> | > | Path:
> TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
> | > | Xref: TK2MSFTNGXA02.phx.gbl
> microsoft.public.windows.server.sbs:229103
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | While running the test from within Outlook all four checks fail, but
> | > none
> | > | show any numerical error code. I can't cut and paste the errors
> | > (doesn't
> | > | work in that dialog) so I'll give a summary:
> | > | Send Test Email: The specified server was found, but there was no
> | > | response...
> | > |
> | > | Log onto incoming (PO3): The specified server was found, but there
> was
> | > no
> | > | response...
> | > |
> | > | Find incoming mail server (POP3): Outlook could not connect to the
> | > incoming
> | > | mail...
> | > |
> | > | Find outgoing mail server (SMTP): Outlook could not connect to the
> | > outgoing
> | > | mail...
> | > |
> | > | 1) Safe mode with networking made no difference, exact same errors.
> | > | 2) I have already disabled all 3rd party apps and firewalls. As
> Outlook
> | > | Express works on the same PC I don't think this has anything to do
> with
> | > it
> | > | anyways.
> | > |
> | > | This appears to be an Outlook issue. I have worked around the
> problem
> | > by
> | > | using the POP3 connector at the server to obtain the POP3 email for
> the
> | > | users affected and dump it into there Exchange email box. They
> should
> | > be
> | > | able to make this work from there own Outlook though. My OL2000
> users
> | > still
> | > | can get their POP email in Outlook, so I guess they will have to
> stay
> | > with
> | > | OL2000 until this is sorted out.
> | > |
> | > |
> | > | --
> | > | Allan Williams
> | > |
> | > |
> | > |
> | > | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in
> message
> | > | news:5UD4CEG$FHA.552@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > HI,
> | > | >
> | > | > Thanks for your updates.
> | > | >
> | > | > After checking your email, we found that the error code should be
> | > | > 0x80042108. Due to the quality issue, I could not see the error
> code
> | > when
> | > | > you using "test account setting" if possible could you tell us the
> | > error
> | > | > code of that or detailed error message of that. Thanks for your
> effort
> | > | >
> | > | > Here I would like to give you some suggestion on the error code
> you
> | > | > encounter. It should be a wired issue, we suggest you strict
> follow
> my
> | > | > suggestion below for testing, it should be very important, some
> steps
> | > you
> | > | > may test in your previous reply, I really appreciate your
> | > understanding
> | > on
> | > | > this issue.
> | > | >
> | > | > Step 1: Safe Mode with Networking (very important to isolate the
> | > issue)
> | > | > =======================
> | > | > 1. Restart your computer and start pressing the F8 key on your
> | > keyboard.
> | > | > On
> | > | > a multi-boot computer, you can press the F8 key when you see the
> Boot
> | > | > Menu.
> | > | >
> | > | > 2. When the "Windows Advanced Options Menu" appears, select Safe
> Mode
> | > with
> | > | > Networking, and then press ENTER.
> | > | >
> | > | > 3. Check whether this issue exists in Safe Mode with Networking.
> | > | >
> | > | > 315222 A description of the Safe Mode Boot options in Windows XP
> | > | > http://support.microsoft.com/?id=315222
> | > | >
> | > | >
> | > | > Step 2: temporarily disable the firewall and 3rd party
> applications
> | > | > ==========================================
> | > | > Please refer to the following articles for more information.
> | > | >
> | > | > 318790 You receive the "0x80042108 Outlook is unable to connect to
> | > your
> | > | > http://support.microsoft.com/?id=318790
> | > | >
> | > | >
> | > | > 813514 How to troubleshoot error messages that you receive when
> try
> to
> | > | > send
> | > | > and
> | > | > http://support.microsoft.com/?id=813514
> | > | >
> | > | >
> | > | > I appreciate your understanding on this issue, please feel free to
> | > post
> | > | > back. I am glad to be of assistance.
> | > | >
> | > | >
> | > | >
> | > | > Best regards,
> | > | >
> | > | > Charles Yang (MSFT)
> | > | >
> | > | > Microsoft CSS Online Newsgroup Support
> | > | >
> | > | > Get Secure! - www.microsoft.com/security
> | > | >
> | > | > ======================================================
> | > | > This newsgroup only focuses on SBS technical issues. If you have
> | > issues
> | > | > regarding other Microsoft products, you'd better post in the
> | > corresponding
> | > | > newsgroups so that they can be resolved in an efficient and timely
> | > manner.
> | > | > You can locate the newsgroup here:
> | > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | > | >
> | > | > When opening a new thread via the web interface, we recommend you
> | > check
> | > | > the
> | > | > "Notify me of replies" box to receive e-mail notifications when
> there
> | > are
> | > | > any updates in your thread. When responding to posts via your
> | > newsreader,
> | > | > please "Reply to Group" so that others may learn and benefit from
> your
> | > | > issue.
> | > | >
> | > | > Microsoft engineers can only focus on one issue per thread.
> Although
> | > we
> | > | > provide other information for your reference, we recommend you
> post
> | > | > different incidents in different threads to keep the thread clean.
> In
> | > | > doing
> | > | > so, it will ensure your issues are resolved in a timely manner.
> | > | >
> | > | > For urgent issues, you may want to contact Microsoft CSS directly.
> | > Please
> | > | > check http://support.microsoft.com for regional support phone
> numbers.
> | > | >
> | > | > Any input or comments in this thread are highly appreciated.
> | > | > ======================================================
> | > | > This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | >
> | > | >
> | > | > =====================================================
> | > | > When responding to posts, please "Reply to Group" via your
> newsreader
> | > so
> | > | > that others may learn and benefit from your issue.
> | > | > =====================================================
> | > | >
> | > | > This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | >
> | > | > --------------------
> | > | > | X-Tomcat-ID: 36099772
> | > | > | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> | > | > <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > | > <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
> | > | > <lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> | > | > <OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
> | > | > | MIME-Version: 1.0
> | > | > | Content-Type: text/plain
> | > | > | Content-Transfer-Encoding: 7bit
> | > | > | From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
> | > | > | Organization: Microsoft
> | > | > | Date: Thu, 08 Dec 2005 01:48:32 GMT
> | > | > | Subject: Re: Outlook XP POP issue with SBS2003 SP1
> | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > | > | Message-ID: <AwSXBm5#FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | > | Lines: 443
> | > | > | Path: TK2MSFTNGXA02.phx.gbl
> | > | > | Xref: TK2MSFTNGXA02.phx.gbl
> | > microsoft.public.windows.server.sbs:228561
> | > | > | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
> | > | > |
> | > | > | Hi,
> | > | > |
> | > | > | Thanks for detailed updates.
> | > | > |
> | > | > | From your description, it seems you encountered a problem only
> on
> an
> | > | > | additional POP3 mailbox on outlook. It should be a pure client
> | > issue.
> | > | > |
> | > | > | If all the setting is correctly, please help gather some more
> | > | > information.
> | > | > |
> | > | > | 1. Could you send me a screenshot of error message when you
> | > configure
> | > | > your
> | > | > | POP3 account on the "test account setting".
> | > | > | 2. Do you encounter any problem after you configure the outlook
> to
> | > use
> | > | > this
> | > | > | pop3 account send and receive emails? If you encounter problem,
> | > paste
> | > | > the
> | > | > | detailed error code and error information to newsgroup. You can
> just
> | > | > ignore
> | > | > | the test account problem then navigate to the POP3 account on
> the
> | > | > outlook
> | > | > | to use "send/receive" button to see if you encounter any error
> | > message.
> | > | > |
> | > | > | I appreciate your understanding on this issue. Please feel free
> to
> | > post
> | > | > | back. I am glad to help you
> | > | > |
> | > | > | My mailbox is v-chayan@xxxxxxxxxxxxx
> | > | > |
> | > | > | Best regards,
> | > | > |
> | > | > | Charles Yang (MSFT)
> | > | > |
> | > | > | Microsoft CSS Online Newsgroup Support
> | > | > |
> | > | > | Get Secure! - www.microsoft.com/security
> | > | > |
> | > | > | ======================================================
> | > | > | This newsgroup only focuses on SBS technical issues. If you have
> | > issues
> | > | > | regarding other Microsoft products, you'd better post in the
> | > | > corresponding
> | > | > | newsgroups so that they can be resolved in an efficient and
> timely
> | > | > manner.
> | > | > | You can locate the newsgroup here:
> | > | > |
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | > | > |
> | > | > | When opening a new thread via the web interface, we recommend
> you
> | > check
> | > | > the
> | > | > | "Notify me of replies" box to receive e-mail notifications when
> | > there
> | > | > are
> | > | > | any updates in your thread. When responding to posts via your
> | > | > newsreader,
> | > | > | please "Reply to Group" so that others may learn and benefit
> from
> | > your
> | > | > | issue.
> | > | > |
> | > | > | Microsoft engineers can only focus on one issue per thread.
> Although
> | > we
> | > | > | provide other information for your reference, we recommend you
> post
> | > | > | different incidents in different threads to keep the thread
> clean.
> | > In
> | > | > doing
> | > | > | so, it will ensure your issues are resolved in a timely manner.
> | > | > |
> | > | > | For urgent issues, you may want to contact Microsoft CSS
> directly.
> | > | > Please
> | > | > | check http://support.microsoft.com for regional support phone
> | > numbers.
> | > | > |
> | > | > | Any input or comments in this thread are highly appreciated.
> | > | > | ======================================================
> | > | > | This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | > |
> | > | > |
> | > | > | =====================================================
> | > | > | When responding to posts, please "Reply to Group" via your
> | > newsreader
> | > so
> | > | > | that others may learn and benefit from your issue.
> | > | > | =====================================================
> | > | > |
> | > | > | This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | > |
> | > | > | --------------------
> | > | > | | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> | > | > | <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > | > | <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
> | > | > | <lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> | > | > | | Subject: Re: Outlook XP POP issue with SBS2003 SP1
> | > | > | | Date: Wed, 7 Dec 2005 13:08:49 -0700
> | > | > | | Lines: 361
> | > | > | | X-Priority: 3
> | > | > | | X-MSMail-Priority: Normal
> | > | > | | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
> | > | > | | X-RFC2646: Format=Flowed; Original
> | > | > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
> | > | > | | Message-ID: <OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
> | > | > | | Newsgroups: microsoft.public.windows.server.sbs
> | > | > | | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net
> 142.179.167.5
> | > | > | | Path:
> | > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | > | > | | Xref: TK2MSFTNGXA02.phx.gbl
> | > microsoft.public.windows.server.sbs:228481
> | > | > | | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > | > | |
> | > | > | | Just to clarify, the problem I'm having has to do with
> configuring
> | > an
> | > | > | | additional Outlook POP3 mailbox in Outlook. The exchange
> mailbox
> | > on
> | > | > our
> | > | > | | SBS2003 server works fine.
> | > | > | |
> | > | > | | I have tried everything you suggested including:
> | > | > | | 1) Creating new profile
> | > | > | | 2) Outlook safe mode
> | > | > | | 3) Disabling Windows firewall and anti-virus.
> | > | > | | 4) I didn't try OWA as this has nothing to do with POP email
> in
> | > | > Outlook
> | > | > | (it
> | > | > | | just accesses my exchange mailbox).
> | > | > | | 5) Tried "My outgoing server (SMTP) requires authentication."
> | > | > | |
> | > | > | | With the new OL2003 profile I am back to the situation where
> if
> | > you
> | > | > use
> | > | > | the
> | > | > | | "Test Account Settings" button from within Outlook
> (Tools->Email
> | > | > | | Accounts...) it fails with "specified server was found but
> there
> | > was
> | > | > no
> | > | > | | response..." for both the POP and SMTP.
> | > | > | |
> | > | > | | If you perform the same "Test Account Settings" from the Mail
> | > control
> | > | > | panel
> | > | > | | it works!
> | > | > | |
> | > | > | | We see the same behaviour in OL2002 and OL2003.
> | > | > | |
> | > | > | | Outlook express works with the exact same POP account settings
> on
> | > the
> | > | > | same
> | > | > | | PC over the same LAN connection (using the same POP & SMTP
> ports)
> | > so I
> | > | > | don't
> | > | > | | see how this could be a firewall or ISA issue.
> | > | > | |
> | > | > | | --
> | > | > | | Allan Williams
> | > | > | |
> | > | > | |
> | > | > | |
> | > | > | | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote
> in
> | > | > message
> | > | > | | news:lM4Yk2s%23FHA.1236@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > | | > Hi Allan,
> | > | > | | >
> | > | > | | > Thanks for updates.
> | > | > | | >
> | > | > | | > Please confirm that you have tried all the things in my
> reply.
> | > Also
> | > | > as I
> | > | > | | > now, if even upgrade to the outlook 2003, the issue still
> | > exists,
> | > it
> | > | > | | > should
> | > | > | | > be a pure client issue. Not relate to outlook XP but relate
> to a
> | > | > corrupt
> | > | > | | > email profile. I strong recommend you create a new email
> profile
> | > to
> | > | > see
> | > | > | if
> | > | > | | > the issue still exists, if the issue still exists, you need
> to
> | > check
> | > | > the
> | > | > | | > firewall setting and anti-virus software on the client
> computer.
> | > | > | | >
> | > | > | | > You can refer to the following KB article to recreate a
> profile
> | > on
> | > | > | outlook
> | > | > | | > 2003:
> | > | > | | >
> | > | > | | > 829918 How to create a new e-mail profile in Outlook 2003
> | > | > | | > http://support.microsoft.com/?id=829918
> | > | > | | >
> | > | > | | > I really appreciate your understanding on this issue, we
> need
> to
> | > go
> | > | > | though
> | > | > | | > it to identify the issue more clearly. Thanks for your
> effort.
> | > | > | | >
> | > | > | | >
> | > | > | | >
> | > | > | | >
> | > | > | | > Best regards,
> | > | > | | >
> | > | > | | > Charles Yang (MSFT)
> | > | > | | >
> | > | > | | > Microsoft CSS Online Newsgroup Support
> | > | > | | >
> | > | > | | > Get Secure! - www.microsoft.com/security
> | > | > | | >
> | > | > | | > ======================================================
> | > | > | | > This newsgroup only focuses on SBS technical issues. If you
> have
> | > | > issues
> | > | > | | > regarding other Microsoft products, you'd better post in the
> | > | > | corresponding
> | > | > | | > newsgroups so that they can be resolved in an efficient and
> | > timely
> | > | > | manner.
> | > | > | | > You can locate the newsgroup here:
> | > | > | | >
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | > | > | | >
>| > | > | | > When opening a new thread via the web interface, we recommend
> | > you
> | > | > check
> | > | > | | > the
> | > | > | | > "Notify me of replies" box to receive e-mail notifications
> when
> | > | > there
> | > | > | are
> | > | > | | > any updates in your thread. When responding to posts via
> your
> | > | > | newsreader,
> | > | > | | > please "Reply to Group" so that others may learn and benefit
> | > from
> | > | > your
> | > | > | | > issue.
> | > | > | | >
> | > | > | | > Microsoft engineers can only focus on one issue per thread.
> | > Although
> | > | > we
> | > | > | | > provide other information for your reference, we recommend
> you
> | > post
> | > | > | | > different incidents in different threads to keep the thread
> | > clean.
> | > | > In
> | > | > | | > doing
> | > | > | | > so, it will ensure your issues are resolved in a timely
> manner.
> | > | > | | >
> | > | > | | > For urgent issues, you may want to contact Microsoft CSS
> | > directly.
> | > | > | Please
> | > | > | | > check http://support.microsoft.com for regional support
> phone
> | > | > numbers.
> | > | > | | >
> | > | > | | > Any input or comments in this thread are highly appreciated.
> | > | > | | > ======================================================
> | > | > | | > This posting is provided "AS IS" with no warranties, and
> confers
> | > no
> | > | > | | > rights.
> | > | > | | >
> | > | > | | >
> | > | > | | > =====================================================
> | > | > | | > When responding to posts, please "Reply to Group" via your
> | > | > newsreader
> | > | > so
> | > | > | | > that others may learn and benefit from your issue.
> | > | > | | > =====================================================
> | > | > | | >
> | > | > | | > This posting is provided "AS IS" with no warranties, and
> confers
> | > no
> | > | > | | > rights.
> | > | > | | >
> | > | > | | > --------------------
> | > | > | | > | Reply-To: "Al Williams"
> <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | > | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | > | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> | > | > | | > <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
> | > | > | | > | Subject: Re: Outlook XP POP issue with SBS2003 SP1
> | > | > | | > | Date: Tue, 6 Dec 2005 09:38:59 -0700
> | > | > | | > | Lines: 203
> | > | > | | > | X-Priority: 3
> | > | > | | > | X-MSMail-Priority: Normal
> | > | > | | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
> | > | > | | > | X-RFC2646: Format=Flowed; Original
> | > | > | | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
> | > | > | | > | Message-ID: <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
> | > | > | | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | > | | > | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net
> | > 142.179.167.5
> | > | > | | > | Path:
> | > | > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | > | > | | > | Xref: TK2MSFTNGXA02.phx.gbl
> | > | > microsoft.public.windows.server.sbs:228121
> | > | > | | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > | > | | > |
> | > | > | | > | No go. Ieven tried upgtrading to OL2003 on the same PC
> and
> it
> | > | > fails
> | > | > | as
> | > | > | | > | well.
> | > | > | | > |
> | > | > | | > | I can't see it being a firewall issue if Outlook express
> works
> | > on
> | > | > the
> | > | > | | > same
> | > | > | | > | PC with the same POP account.
> | > | > | | > |
> | > | > | | > | --
> | > | > | | > | Allan Williams
> | > | > | | > |
> | > | > | | > |
> | > | > | | > |
> | > | > | | > | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx>
> wrote
> | > in
> | > | > | message
> | > | > | | > | news:zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > | | > | > HI Allan,
> | > | > | | > | >
> | > | > | | > | > Welcome to SBS newsgroup.
> | > | > | | > | >
> | > | > | | > | > Issue description:
> | > | > | | > | > =============
> | > | > | | > | >
> | > | > | | > | > I understand that after upgrading to SBS 2003 domain,
> your
> | > | > entire
> | > | > | | > client
> | > | > | | > | > computer with outlook XP installed encountered problem
> in
> | > using
> | > | > POP3
> | > | > | | > | > accounts and SMTP accounts.
> | > | > | | > | >
> | > | > | | > | > Analyzing and suggestion:
> | > | > | | > | > =============
> | > | > | | > | >
> | > | > | | > | > In order to isolate the issue, we may need to gather
> more
> | > | > | information:
> | > | > | | > | >
> | > | > | | > | > 1. Do you encounter any problem when you use the account
> for
> | > the
> | > | > | | > outlook
> | > | > | | > | > XP
> | > | > | | > | > user to logon the OWA from that client computer? You can
> | > access
> | > | > OWA
> | > | > | | > via
> | > | > | | > | > http://server ip address/exchange.
> | > | > | | > | > 2. As you said when you use outlook XP to connect to
> | > Exchange
> | > | > 2003
> | > | > | | > server,
> | > | > | | > | > you will encounter "specified server was found but there
> was
> | > no
> | > | > | | > | > response...", we may check it on the client side to see
> if
> | > there
> | > | > are
> | > | > | | > some
> | > | > | | > | > things that block the connection.
> | > | > | | > | >
> | > | > | | > | > Step 1: Disable any antivirus and/or firewall
> applications
> | > | > including
> | > | > | | > | > Windows firewall.
> | > | > | | > | > --------------------------------------------------
> | > | > | | > | > Sometimes antivirus and/or firewall applications, such
> | > Norton,
> | > | > | McAfee,
> | > | > | | > | > might cause this problem, please temporarily disable
> them
> | > and
> | > | > then
> | > | > | | > check
> | > | > | | > | > if
> | > | > | | > | > the problem exists. (Please note that although you OE
> works
> | > well
> | > | > as
> | > | > | I
> | > | > | | > know
> | > | > | | > | > they do not use same ports on the client computer)
> | > | > | | > | >
> | > | > | | > | > You can test the port 25 from your client computer,
> please
> | > | > | carefully
> | > | > | | > go
> | > | > | | > | > through the article below:
> | > | > | | > | >
> | > | > | | > | > 153119 XFOR: Telnet to Port 25 to Test SMTP
> Communication
> | > | > | | > | >
> | > http://support.microsoft.com/default.aspx?scid=KB;EN-US;153119
> | > | > | | > | >
> | > | > | | > | >
> | > | > | | > | > If the problem persists, please go on to step 2.
> | > | > | | > | >
> | > | > | | > | > Step 2: Check "My outgoing server (SMTP) requires
> | > | > authentication."
> | > | > | | > | > -----------------------------------------------------
> | > | > | | > | >
> | > | > | | > | > 1. In Outlook XP, please select Tool -> E-mail account
> | > | > | | > | > 2. Select "view or change existing e-mail accounts" and
> | > click
> | > | > Next.
> | > | > | | > | > 3. Double click your email account in the list
> | > | > | | > | > 4. Click "More settings"
> | > | > | | > | > 5. Select "Outgoing server" tab
> | > | > | | > | > 6. Select the checkbox" My outgoing server (SMTP)
> requires
> | > | > | | > | > authentication."
> | > | > | | > | > 7. Click OK and Click Finish
> | > | > | | > | >
> | > | > | | > | > If the issue persists, please go to step 3.
> | > | > | | > | >
> | > | > | | > | > Step 3: Start Outlook in Safe Mode:
> | > | > | | > | > -------------------------------------------------------
> | > | > | | > | >
> | > | > | | > | > If this issue persists, please start Outlook Safe Mode
> to
> | > test
> | > | > the
> | > | > | | > issue.
> | > | > | | > | > Outlook Safe Mode will disable all extensions, corrupted
> | > | > resources,
> | > | > | | > files,
> | > | > | | > | > registries, or templates.
> | > | > | | > | >
> | > | > | | > | > (1) Click Start, and then click Run
> | > | > | | > | > (2) Type "Outlook.exe /safe" and click OK. (Without
> | > quotation
> | > | > marks
> | > | > | | > but
> | > | > | | > | > there is a space in front of "/")
> | > | > | | > | >
> | > | > | | > | > Step 4: Rename cache file.
> | > | > | | > | > ------------------------------
> | > | > | | > | > 1. Close Outlook
> | > | > | | > | > 2. Please perform a search on your computer to find the
> | > | > following
> | > | > | | > files
> | > | > | | > | > and
> | > | > | | > | > rename them.
> | > | > | | > | > "extend.dat" To "extend.old"
> | > | > | | > | > "outcmd.dat" To "outcmd.old"
> | > | > | | > | > "frmcache.dat" To "frmcache.old"
> | > | > | | > | > "views.dat" To "views.old"
> | > | > | | > | > 3. Open Outlook
> | > | > | | > | >
> | > | > | | > | > I appreciate your understanding on this issue, please
> feel
> | > free
> | > | > to
> | > | > | | > post
> | > | > | | > | > back the results. I am glad to be of assistance.
> | > | > | | > | >
> | > | > | | > | >
> | > | > | | > | >
> | > | > | | > | > Best regards,
> | > | > | | > | >
> | > | > | | > | > Charles Yang (MSFT)
> | > | > | | > | >
> | > | > | | > | > Microsoft CSS Online Newsgroup Support
> | > | > | | > | >
> | > | > | | > | > Get Secure! - www.microsoft.com/security
> | > | > | | > | >
> | > | > | | > | > ======================================================
> | > | > | | > | > This newsgroup only focuses on SBS technical issues. If
> you
> | > have
> | > | > | | > issues
> | > | > | | > | > regarding other Microsoft products, you'd better post in
> the
> | > | > | | > corresponding
> | > | > | | > | > newsgroups so that they can be resolved in an efficient
> and
> | > | > timely
> | > | > | | > manner.
> | > | > | | > | > You can locate the newsgroup here:
> | > | > | | > | >
> | > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | > | > | | > | >
> | > | > | | > | > When opening a new thread via the web interface, we
> | > recommend
> | > | > you
> | > | > | | > check
> | > | > | | > | > the
> | > | > | | > | > "Notify me of replies" box to receive e-mail
> notifications
> | > when
> | > | > | there
> | > | > | | > are
> | > | > | | > | > any updates in your thread. When responding to posts via
> | > your
> | > | > | | > newsreader,
> | > | > | | > | > please "Reply to Group" so that others may learn and
> benefit
> | > | > from
> | > | > | your
> | > | > | | > | > issue.
> | > | > | | > | >
> | > | > | | > | > Microsoft engineers can only focus on one issue per
> thread.
> | > | > | Although
> | > | > | | > we
> | > | > | | > | > provide other information for your reference, we
> recommend
> | > you
> | > | > post
> | > | > | | > | > different incidents in different threads to keep the
> thread
> | > | > clean.
> | > | > | In
> | > | > | | > | > doing
> | > | > | | > | > so, it will ensure your issues are resolved in a timely
> | > manner.
> | > | > | | > | >
> | > | > | | > | > For urgent issues, you may want to contact Microsoft CSS
> | > | > directly.
> | > | > | | > Please
> | > | > | | > | > check http://support.microsoft.com for regional support
> | > phone
> | > | > | numbers.
> | > | > | | > | >
> | > | > | | > | > Any input or comments in this thread are highly
> appreciated.
> | > | > | | > | > ======================================================
> | > | > | | > | > This posting is provided "AS IS" with no warranties, and
> | > confers
> | > | > no
> | > | > | | > | > rights.
> | > | > | | > | >
> | > | > | | > | >
> | > | > | | > | > =====================================================
> | > | > | | > | > When responding to posts, please "Reply to Group" via
> your
> | > | > | newsreader
> | > | > | | > so
> | > | > | | > | > that others may learn and benefit from your issue.
> | > | > | | > | > =====================================================
> | > | > | | > | >
> | > | > | | > | > This posting is provided "AS IS" with no warranties, and
> | > confers
> | > | > no
> | > | > | | > | > rights.
> | > | > | | > | >
> | > | > | | > | > --------------------
> | > | > | | > | > | Reply-To: "Al Williams"
> | > <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | > | > | From: "Al Williams"
> <donotreplydirect@xxxxxxxxxxxxxxxx>
> | > | > | | > | > | Subject: Outlook XP POP issue with SBS2003 SP1
> | > | > | | > | > | Date: Thu, 1 Dec 2005 11:07:53 -0700
> | > | > | | > | > | Lines: 30
> | > | > | | > | > | X-Priority: 3
> | > | > | | > | > | X-MSMail-Priority: Normal
> | > | > | | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
> | > | > | | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
> V6.00.2900.2527
> | > | > | | > | > | X-RFC2646: Format=Flowed; Original
> | > | > | | > | > | Message-ID: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
> | > | > | | > | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | > | | > | > | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net
> | > | > 142.179.167.5
> | > | > | | > | > | Path:
> | > | > | | >
> TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
> | > | > | | > | > | Xref: TK2MSFTNGXA02.phx.gbl
> | > | > | | > microsoft.public.windows.server.sbs:227064
> | > | > | | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > | > | | > | > |
> | > | > | | > | > | Recently upgraded to SBS2003 SP1 from 4.5.
> | > | > | | > | > |
> | > | > | | > | > | We are using exchange, but some of my users had
> secondary
> | > POP
> | > | > | | > accounts
> | > | > | | > | > they
> | > | > | | > | > | checked with Outlook. The problem is none of my
> clients
> | > using
> | > | > | | > Outlook
> | > | > | | > | > XP
> | > | > | | > | > | can get mail from the additional POP3 accounts set up
> | > | > previously
> | > | > | for
> | > | > | | > | > some
> | > | > | | > | > | reason. We have double verified the settings and they
> are
> | > | > correct
> | > | > | | > (and
> | > | > | | > | > used
> | > | > | | > | > | to work on 4.5).
> | > | > | | > | > |
> | > | > | | > | > | Outlook express works fine with the same settings on
> the
> | > SAME
> | > | > PC
> | > | > | so
> | > | > | | > it's
> | > | > | | > | > not
> | > | > | | > | > | a firewall/ISA issue (ISA clinet is installed and
> | > working).
> | > | > | Outlook
> | > | > | | > | > 2000
> | > | > | | > | > | and 2003 both work fine on other PC's, it's just the
> | > Outlook
> | > | > XP
> | > | > | | > users
> | > | > | | > | > that
> | > | > | | > | > | are affected and they don't want to upgrade at this
> time.
> | > | > | | > | > |
> | > | > | | > | > | The failure is as follows:
> | > | > | | > | > |
> | > | > | | > | > | If you use the "Test Account Settings" button from
> within
> | > | > Outlook
> | > | > | | > | > | (Tools->Email Accounts...) it fails with "specified
> server
> | > was
> | > | > | found
> | > | > | | > but
> | > | > | | > | > | there was no response..." for both the POP and SMTP.
> | > | > | | > | > |
> | > | > | | > | > | Funny thing is if you perform the same "Test Account
> | > Settings"
> | > | > | from
> | > | > | | > the
> | > | > | | > | > Mail
> | > | > | | > | > | control panel it works!
> | > | > | | > | > |
> | > | > | | > | > | Anyone else seen this or have any ideas?
> | > | > | | > | > |
> | > | > | | > | > | --
> | > | > | | > | > | Allan Williams
> | > | > | | > | > |
> | > | > | | > | > |
> | > | > | | > | > |
> | > | > | | > | > |
> | > | > | | > | > |
> | > | > | | > | >
> | > | > | | > |
> | > | > | | > |
> | > | > | | > |
> | > | > | | >
> | > | > | |
> | > | > | |
> | > | > | |
> | > | > |
> | > | > |
> | > | >
> | > |
> | > |
> | > |
> | > |
> | >
> |
> |
> |
>


.