RE: RWW not accessible from remote systems
- From: "Kyle Naeve" <KyleNaeve@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 15 Dec 2005 06:44:02 -0800
The good news is, I went back to IE-6 and that seemed to solve this problem
with the error message. I believe that all of my clients can connect to it
now.
The only issue now, is that many of the computers I try to connect to
through RWW report "Connectivity to the remote computer could not be
established. Ensure that the remote computer is on and connected to the
Windows Small Business Server Network." Some of the computers connect fine.
But it is doing this with several of them that are on and connected to the
network. Someone is logged on to most of them, but I tried connecting to
some of them that someone logged on to, and it worked and gave me a logon
screen, so I am not sure that is the issue. Any idea why that would be
happening?
Thanks!
~Kyle
"Kyle Naeve" wrote:
> Brandy,
>
> Thank you very much for the reply. This is a really new installation in
> which I upgraded SBS 2000 to SBS 2003 Premium on the same machine. I don't
> have Microsoft CRM and haven't installed that. I haven't installed anything
> new other than the SBS 2003 components. I've never had RWW working on this
> server previously, this is a new thing for me. As I mentioned, it does work
> if I use it on the server directly however. I thought this issue was
> occuring on all clients, but I was able to get it working on some clients
> today. I have found that it won't connect to several of the clients for some
> reason, there are only a couple that will work to connect remotely to. I am
> not sure why. I am starting to think that the systems I am getting the error
> message on in RWW are because they have the IE-7 beta installed. The ones
> with IE-6 seem to be working fine so far. That might have been the issue
> with that. I am going to try removing the beta on one that isn't working and
> going back to IE-6, and I will let you know if that works.
>
> Thank you again,
> ~Kyle
>
> ""Brandy Nee [MSFT]"" wrote:
>
> > Hello Kyle,
> >
> > Thank you for posting to the SBS Newsgroup.
> >
> > I understand that you cannot access RWW either in LAN or from the Internet.
> > if I have misunderstood your issue, please let me know.
> >
> > Based on my experience, there are varies of factors can cause this issue.
> > Please understand due to complicated of the issue, we need to gather more
> > detail information and it takes time to troubleshoot. Thanks a lot for your
> > understanding and co-operation!
> >
> > 1. Does this issue occur to all clients or several clients?
> >
> > 2. When did the issue occur? Did you make any changes or install software
> > (e.g. CRM) on SBS Server?
> >
> > 3. Please follow the resolution below to turn off the friendly error
> > messages.
> >
> > a. Make a copy of Inetpub\Remote\Web.config for backup purpose.
> >
> > b. Open Web.config with Notepad
> >
> > c. Replace <customErrors mode="On" defaultRedirect="error.aspx" /> with
> > <customErrors mode="Off" />
> >
> > d. Save the file.
> >
> > e. Go to command prompt, type "iisreset".
> >
> > f. Logon to RWW using the administrator account, and also try it using a
> > regular user account.
> >
> > g. You should receive a more detailed error message. Copy and paste the
> > FULL error message here.
> >
> > h. Replace Web.config with the original one and run "iisreset" when testing
> > is done.
> >
> > Please take your time to gather the information. If you have any updates,
> > please feel free to post back. I am looking forward to hearing from you!
> >
> > Best regards,
> >
> > Brandy Nee
> >
> > Microsoft CSS Online Newsgroup Support
> >
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> >
> > --------------------
> > >Thread-Topic: RWW not accessible from remote systems
> > >thread-index: AcYA9Lezg3IRAJ8pTamDvEM2RmZvvQ==
> > >X-WBNR-Posting-Host: 70.61.40.162
> > >From: "=?Utf-8?B?S3lsZSBOYWV2ZQ==?=" <KyleNaeve@xxxxxxxxxxxxxxxxxxxxxxxxx>
> > >Subject: RWW not accessible from remote systems
> > >Date: Wed, 14 Dec 2005 13:24:08 -0800
> > >Lines: 28
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> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
> > >
> > >I am having trouble accessing remote web workplace from any computer other
> > >than the SBS 2003 server itself. When opening it from the server, it
> > works
> > >great. If I open it from a client machine either inside or outside of the
> > >network, I get the login screen, and it accepts my username and password.
> > >After logging in, I get the message "A problem has occurred with the
> > Remote
> > >Web Workplace. Close this browser window, and then log on again. If this
> > >problem continues, contact the person responsible for your network." It
> > does
> > >this no matter whether I check or uncheck the box for using a public
> > computer
> > >before logging in.
> > >
> > >Things I have tried: Rebooting the server and clients, clearing the
> > browser
> > >cache and cookies, running the internet connection wizard on the SBS
> > server.
> > >
> > >I have the 4125, 443, and 3389 ports opened in both software and hardware
> > >firewalls. It seems to be accessible through the firewalls since I can
> > log
> > >in and everything, but something is still not working correctly. I can
> > log
> > >in to it from both inside and outside the network, but get this problem
> > when
> > >I do so.
> > >
> > >I have 1 NIC in the SBS server, and ISA 2004 installed. ISA is only used
> > as
> > >a proxy server, and I am not really even using that. My hardware firewall
> > >forwards the traffic for the public IP I am using to the server's internal
> > >IP. Outlook web access works both inside and from outside the network
> > with
> > >no issues. The internal companyweb also works fine.
> > >
> > >Thanks for any help you can recommend.
> > >:-}
> > >~Kyle
> > >
> >
> >
.
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