RE: word reports an error when trying to print
- From: "skywave" <skywave@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 15 Dec 2005 06:06:03 -0800
Crina,
when i check the hcl - i find this info..
to me it looks like the hp color laserjet 2600n is compatible with
sbs2003standard - so i assume it's also compatible with the premium edition..?
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=detail&pgn=70D7081F-3705-E78A-43F6-45E4EFB22A9C
another of your points: i did not install any printer driver at the client
pc's - should i do that..?
i didn't do that before re-installing - and then the printer worked from any
client..
i can print ok from the sbs - i do not have office2003word installed on that
one - so i cannot check that..
--
SBS2003premium
""Crina Li"" wrote:
> Hi Wave,
>
> Thanks for your reply.
>
> To narrow down the issue, would you please help me collect the following
> information?
>
> 1. Does the issue occur on the SBS server console?
> 2. Does the issue occur on all clients?
> 3. If you try to reinstall the printer drivers on both the SBS server and
> the clients, does the issue occur?
>
> However I still want to clarify that the printer is not on HCL and we
> cannot guarantee its functionality.
>
> Thanks for your understanding and I look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
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> regarding other Microsoft products, you'd better post in the corresponding
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>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
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>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: word reports an error when trying to print
> || From: "=?Utf-8?B?c2t5d2F2ZQ==?=" <skywave@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | References: <E89EAC06-E504-4E3D-94B6-451ABC8BA978@xxxxxxxxxxxxx>
> <1oeuwGUAGHA.1236@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: word reports an error when trying to print
> | Date: Thu, 15 Dec 2005 00:11:03 -0800
> || Newsgroups: microsoft.public.windows.server.sbs
> ||
> | hi Crina,
> | thx for your time spent with this item..
> | matter of fact is that i did a full re-installation of my sbs2003premium
> and
> | re-connected the winxpsp2 clients w/o problems..
> | before the re-install the printer worked fine with everyone..
> | now it does not..
> | i can print a wordpad or notepad but when trying to print an office 2003
> | word - or an acrobat doc - then the error message comes up..
> |
> | all clients have full access to the printer..
> | i can ping the printer from all clients..
> | i have no other printer to test..
> |
> | krgds
> | --
> | SBS2003premium
> |
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Wave,
> | >
> | > Thank you for posting in SBS newsgroup.
> | >
> | > I have checked the printer and find that it is not listed in the HCL of
> | > windows 2003 server. So the issue may be caused by the incompatibility.
> | >
> | > To make sure that your printer is compatible with Windows Server 2003,
> | > please check the HCL list:
> | >
> http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=h
> | > ardwarehome
> | >
> | > You may need to test using a printer which listed in the HCL to see if
> the
> | > issue still occurs.
> | >
> | > I am appreciated your time and look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | > --------------------
> | > | Thread-Topic: word reports an error when trying to print
> | > | | From: "=?Utf-8?B?c2t5d2F2ZQ==?=" <skywave@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: word reports an error when trying to print
> | > | Date: Wed, 14 Dec 2005 11:10:34 -0800
> | > || Newsgroups: microsoft.public.windows.server.sbs
> | > | |
> | > | i run a sbs2003premium and several winxp clients..
> | > | the shared printer - hp color laser jet 2600n - is attached via
> network
> | > | cable - and it's recognized fine by the server..
> | > | it is also ok to add the shared printer to the clients..
> | > |
> | > | but just after adding the printer to a client - i can print eg a word
> doc
> | > | only one time..
> | > | if i try to order another print - word reports that it has
> encountered an
> | > | error - asks me to recover the document..
> | > | i can elect to recover or not - if not - then word just closes down
> and
> | > no
> | > | print..
> | > | i get a message (taskbar popup) that the job was sent to the printer
> -
> | > but
> | > | nothing happens..
> | > |
> | > | error says that printer lost connection to the server..
> | > |
> | > | anyone of you guys had same prob..?
> | > | --
> | > | SBS2003premium
> | > |
> | > |
> | >
> | >
> |
>
>
.
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