Re: Cannot route incoming faxes to companyweb

Hello Mike,

Thank you for posting back!

>From your reply, I understand that in the Fax Configuration Wizard, there
are only 3 options appear. Route to Email, Folder or Print. If I have
misunderstood your issue, please let me know.

Based on my research, this issue can occur if you are missing the following
registry key. You can get the key from another working SBS server and then
restart the FAX service.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Routing Extensions\SBSFAX~1.DLL]

"FriendlyName"="Store in a document library"

If you do not have another working SBS 2003 server, you can create a new
txt file, ie, key.txt, rename the file to key.reg, open the file in
Notepad, copy and paste the content between "START" and "END" in to the
file, save it and double click on the key.reg file to import the key. Then
open the Server Management Console, right click "Fax (Local)" and choose
Stop, then right click on it and choose Start to start it. Check if
everything is OK.

START
--------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Routing Extensions\SBSFAX~1.DLL]
"FriendlyName"="Store in a document library"
"ImageName"=hex(2):43,00,3a,00,5c,00,50,00,52,00,4f,00,47,00,52,00,41,00,7e,
00,\

31,00,5c,00,4d,00,49,00,43,00,52,00,4f,00,53,00,7e,00,32,00,5c,00,43,00,4c,\

00,49,00,45,00,4e,00,54,00,7e,00,31,00,5c,00,46,00,41,00,58,00,52,00,4f,00,\

55,00,7e,00,31,00,5c,00,53,00,42,00,53,00,46,00,41,00,58,00,7e,00,31,00,2e,\
00,44,00,4c,00,4c,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Routing
Extensions\SBSFAX~1.DLL\Routing Methods]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Routing
Extensions\SBSFAX~1.DLL\Routing Methods\Store in a document library]
"FriendlyName"="Store in a document library"
"Function Name"="FaxRoutePublish"
"Guid"="{AD18492B-746F-4301-9B5D-7B82AFD944E5}"
"Priority"=dword:00000004
-----
END

NOTE: After you import the key, open Registry Editor (regedit) and confirm
the 8.3 path displayed for ImageName is correct, confirm that a file named
SBSFAXROUTEEXT.DLL (long name) exists on that path. Here it is
"C:\PROGRA~1\MICROS~2\CLIENT~1\FAXROU~1\SBSFAX~1.DLL".

This issue can also occur if you installed the fax service from Add/Remove
Windows Components without through the SBS 2003 Integrated Setup. We will
need to reinstall the Fax Services component:

- If the Fax Services component was original installed from Add/Remove
Windows Components, you should first uninstall it from Add/Remove Windows
Components and then go to Add or Remove Programs, select Windows Small
Business Server 2003 and click "Change/Remove", once you reach the
component selection screen, select the Install action for the Fax Services
component. Complete the wizard.

- If the Fax Services component was original installed by using the SBS
2003 Integrated Setup, we can also remove and reinstall it to re-fresh the
Fax Services component. From Add or Remove Programs, select Windows Small
Business Server 2003 and click "Change/Remove", once you reach the
component selection screen, select the remove action for the Fax Services
component. Complete the wizard. Re-run the same steps but this time select
Install fro the Fax Server component.

The integrated setup should register the proper DLL that is needed to get
this functionality going.

Please take your time to perform the steps. If you have any further
updates, please feel free to let me know. I am looking forward to hearing
from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
>Date: Wed, 14 Dec 2005 14:16:39 +0000
>From: Miketudor <mike@xxxxxxxxxxx>
>Reply-To: mike@xxxxxxxxxxx
>User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
>X-Accept-Language: en-us, en
>MIME-Version: 1.0
>Subject: Re: Cannot route incoming faxes to companyweb
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>Content-Transfer-Encoding: 7bit
>Message-ID: <#nFe4jLAGHA.1600@xxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: host81-137-213-48.in-addr.btopenworld.com 81.137.213.48
>Lines: 1
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230093
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Brandy,
>
>Many thanks for your responce, my answers/comments are inline.
>
>Brandy Nee [MSFT] wrote:
>
>>Hello Mike,
>>>
>>>Thank you for posting to the SBS Newsgroup.
>>>
>>>I am sorry for the delayed response due to weekend. Please understand
>that
>>>the newsgroups are staffed weekdays by Microsoft Support
>professionals to
>>>answer your systems and applications questions. Your understanding is
>>>greatly appreciated!
>>>
>>>I understand that you cannot route incoming faxes to the SharePoint.
>If I
>>>have misunderstood your issue, please let me know.
>>>
>>>Based on my experience, this issue can be caused by varies of factors.
>>>Please perform my suggestions first. if the issue persist, please
>help to
>>>gather more detail information for further research:
>>>
>>>a. What is the exact error message when you trying to register
>>>sbsfaxrouteext.dll? I have performed a test on my test machine, I got
>>>following error message when I trying to register sbsfaxrouteext.dll:
>>>
>>>Regsvr32
>>>Sbsfaxrouteext.dll was loaded, but the DllRegisterServer entry point was
>>>not found.
>>>This file can not be registered.
>
>I recieved the exact same message
>
>>>
>>>b. On SBS Server, go to C:\Program Files\Microsoft Windows Small
>Business
>>>Server\Client Experience\FaxRouteExt, there should be three .dll files:
>>>Sbsfaxrouteext.dll, sbsfaxroutesnapin.dll and sbssharepoint.dll.
>Please see my suggestions:
>>>
>>>i. Run "regsvr32 /u" against the sbsfaxroutesnapin.dll and
>>>sbssharepoint.dll files to unregister them.
>
>Done
>
>>>ii. Replace the three files with the ones I send to you.
>
>Done
>
>>>iii. Run "regsvr32" against the sbsfaxroutesnapin.dll and
>>>sbssharepoint.dll
>>>files to register them.
>
>Done, I also ran "regsvr32" against the sbsfaxrouteext.dll and recieved
>the same error message as previously.
>
>>>iv. Test the issue again. If the issue persists, please help to gather
>>>following information for further research:
>
>The same fault no longer presents itself, I no longer have the option of
>routing to SharePoint when running the Fax Configuration Wizard.
>To try and correct this I removed the fax service using Control Panel ->
>Add or Remove Programs -> Change or Remove Programs -> Windows Small
>Business Server 2003, then re-installed it through the same path. After
>re-installation I ran through the wizard as normal, but the option was
>still not present.
>
>
>Many thanks for your time.
>
>Mike
>

.

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