Re: Message rules not working for one client

Hi Mike,

Thanks for your email.

1. As you mentioned, since this issue only occurs with one specific user
account, this issue is most related to the specific user account. I have
checked your exported Outlook rules, there is no problem with these two
Outlook client rules.

2. Considering the current condition, backup the user's Outlook file to a
..PST file, and then re-create a new user account for this specific user
account, this is a effective way to try. Thanks for your understanding.

To do so, please kindly refer to the following information:

a. Use Outlook "Import and Export Wizard" to export Outlook file into a
..PST file, you also can use Exmerge to export this user's mailbox into a
..PST file:

287456 OL2002: How to Work with Personal Folders Files
http://support.microsoft.com/?id=287456

Microsoft Exchange Server Mailbox Merge Wizard (ExMerge)
http://www.microsoft.com/downloads/details.aspx?FamilyId=429163EC-DCDF-47DC-
96DA-1C12D67327D5&displaylang=en

b. On the SBS Server, run "Add User Wizard" to create a new user account
for this specific user account.

Note: please kindly note if you need to delete the old specific user
account, please also kindly refer to the following KB article to backup
user profile of the old specific user account:

How To Restore a User Profile in Windows Server 2003
http://support.microsoft.com/kb/324734/

I appreciate your time and cooperation. Please do not hesitate to let me
know if you have any further concerns, I am looking forward to hearing from
you.

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: Mike Teegarden <miket@xxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Message rules not working for one client
>Date: Wed, 14 Dec 2005 08:23:44 -0800
>Organization: Posted via Supernews, http://www.supernews.com
>Message-ID: <11q0hoh2ovrbv2c@xxxxxxxxxxxxxxxxxx>
>User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
>X-Accept-Language: en-us, en
>MIME-Version: 1.0
>References: <11pua6hk4feou77@xxxxxxxxxxxxxxxxxx>
<zWxHQHGAGHA.4012@xxxxxxxxxxxxxxxxxxxxx>
>In-Reply-To: <zWxHQHGAGHA.4012@xxxxxxxxxxxxxxxxxxxxx>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>Content-Transfer-Encoding: 7bit
>X-Complaints-To: abuse@xxxxxxxxxxxxx
>Lines: 163
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!newshub.sdsu.edu!logbridge.uoregon.edu!newsfeeds.ihug.co.nz!ihug.co.nz
!sienna.impulse.net!sn-xit-02!sn-xit-06!sn-post-01!supernews.com!corp.supern
ews.com!not-for-mail
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:230129
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Nathan Liu [MSFT] wrote:
>> Hello Mike,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that one client cannot get
>> Outlook rules to work in the SBS 2003 with Exchange SP2 network. If I
have
>> misunderstood the problem, please don't hesitate to let me know.
>>
>> To narrow down this issue, please kindly answer and perform the
following
>> questions and steps:
>>
>> 1. Does this issue only occurs with the specific user account and the
>> specific workstation's Outlook side?
>
>It appears that this account is the only one having problems, but I have
>not tested every workstation.
>
>> 2. Please try to use the specific user account to log on to a working
>> Outlook client, and then check if the issue can be reproduced. Please
also
>> try to use other working user accounts to log on to the specific
>> workstation's Outlook client. What's the testing result?
>
>It appears isolated to this account, regardless of which workstation the
>client is logged into.
>
>> 3. As you mentioned, you have created two Outlook rules "just things
like
>> take all the mail with addresses matching the GAL and dump them in a
>> specified folder. Another one takes mail to a specific address(an alias)
>> and puts it in a special folder", what's the location of the special
folder
>> (Server store or client side .PST file)?
>
>The folders are in the server store.
>
>> Important: Please kindly note if the two Outlook rules are client side
>> rule, we need to open Outlook to let the client side rule works.
>
>They are client-side rules.
>
>> I would like to explain the difference Between Client Side and Server
Side
>> Rules for your reference:
>>
>> When we create a rule to move a message from the mailbox on the server
to
>> another folder on the mailbox on the server, this rule can be a server
side
>> rule automatically.
>>
>> When we create a rule to move a message from mailbox on the server to
the
>> client pst file, this rule must be a client-side rule.
>>
>> More information:
>> Server-based vs. client-based rules
>> http://www.slipstick.com/rules/serverbased.htm
>>
>> 4. On the other hand, if the error still appears, it may be related
to
>> the corrupted rules. You may perform the following suggestion to
>> troubleshoot the issue:
>>
>> If you are running Outlook 2003, quit Outlook. Click Start -> Run, type
>> "Outlook /cleanrules" and press Enter. Then you may re-define the rules.
>> (Quotation marks are not included and there is a space between Outlook
and
>> /)
>
>I have done this, and the problem continues.
>
>> You can also use Mdbvu32 utility to remove the rules. More detailed
steps,
>> refer to the following article:
>>
>> 320022 XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules
>> http://support.microsoft.com/?id=320022
>>
>> You can get the Mdbvu32 for Exchange 2003 at the following link:
>>
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
>> 983E-127100D71376&displaylang=en
>>
>> 5. If the issue persists, please kindly open Outlook, click Tools ->
>> Rules and Alerts, click E-mail Rules tab, select these rules and click
>> Options, click "Export Rules" to export rules. And then send the file to
my
>> mailbox: v-natliu@xxxxxxxxxxxxx, please also kindly let me know the
>> detailed steps of creating these rules for further analysis. I
appreciate
>> your time and cooperation
>>
>> NOTE: This response contains a reference to a third party World Wide Web
>> site. Microsoft is providing this information as a convenience to you.
>> Microsoft does not control these sites and has not tested any software
or
>> information found on these sites; therefore, Microsoft cannot make any
>> representations regarding the quality, safety, or suitability of any
>> software or information found there. There are inherent dangers in the
use
>> of any software found on the Internet, and Microsoft cautions you to
make
>> sure that you completely understand the risk before retrieving any
software
>> from the Internet.
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>>
>>>From: Mike Teegarden <miket@xxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>Subject: Message rules not working for one client
>>>Date: Tue, 13 Dec 2005 12:02:25 -0800
>>>Organization: Posted via Supernews, http://www.supernews.com
>>>Message-ID: <11pua6hk4feou77@xxxxxxxxxxxxxxxxxx>
>>>User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
>>>X-Accept-Language: en-us, en
>>>MIME-Version: 1.0
>>>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>>Content-Transfer-Encoding: 7bit
>>>X-Complaints-To: abuse@xxxxxxxxxxxxx
>>>Lines: 9
>>>Path:
>>
>>
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
>>
ne.de!tiscali!newsfeed1.ip.tiscali.net!news.tele.dk!news.tele.dk!small.news.
>>
tele.dk!sn-xit-02!sn-xit-11!sn-xit-06!sn-post-01!supernews.com!corp.supernew
>> s.com!not-for-mail
>>
>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229883
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>I have one client machine who cannot get message rules to work. I have
>>>tried deleting them and rebuilding them, but no luck. These are not
>>>complicated rules, just things like take all the mail with addresses
>>>matching the GAL and dump them in a specified folder. Another one takes
>>>mail to a specific address(an alias) and puts it in a special folder.
>>>
>>>Running fully patched SBS2003 with Exchange SP2
>>>
>>>Mike
>>>
>>
>>
>

.

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