RE: Real Player Working with SBS 2003

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H,

Thanks for updates.

In order to make the issue more clearly, please help gather the isainfo and
isa log and send to my mailbox, this will help us to determine if this is
the ISA related problem.

1. Send me isainfo to my mailbox, you can collect isainfo follow the steps
below:

Please use the ISAinfo tool from the following web site to collect your ISA
information to me for further investgation.
http://www.isatools.org/isainfo.vbe

NOTE: Double click this .vbe will generate the log files.

Please also collect your latest ISA log and send to me, pleas save it as
the W3C format.

You can find the log files at the following locations.
C:\Program Files\Microsoft ISA Server\ISALogs

Please send me the latest web proxy log and firewall log to me.
(v-chayan@xxxxxxxxxxxxx)

Thanks again for your effort on this issue. I am here waiting for your
updates. Thanks for your effort here.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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different incidents in different threads to keep the thread clean. In doing
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Real Player Working with SBS 2003
| thread-index: AcX/KqI1zmFuYAzbSf2NJ9P84rWBUQ==
| X-WBNR-Posting-Host: 67.108.88.52
| From: =?Utf-8?B?TE1J?= <LMI@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <54F68927-2365-433B-B3C3-5A7C217409C6@xxxxxxxxxxxxx>
<IXBwNJH$FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Real Player Working with SBS 2003
| Date: Mon, 12 Dec 2005 06:45:02 -0800
| Lines: 173
| Message-ID: <2BA5B942-B1D6-45BE-99FB-3EC85032451B@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:229529
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| In response:
| 1.SBS 2003 Premium edition without SP1 however all current ms updates. I
| have 1 router that is installed on the domain.
|
| 2.Issue occurs only on a couple of PCs.
|
| 3.NAV 8.0 is installed
|
| 4.no problem accessing the internet from either PCs that is experiencing
the
| problem.
|
| ""Charles Yang [MSFT]"" wrote:
|
| > HI LMI,
| >
| > Welcome to SBS newsgroup.
| >
| > Issue description:
| > ==============
| >
| > I understand that you encountered problem when using real player on the
SBS
| > domain on one of the client computer.
| >
| > Analyzing and suggestion:
| > ==============
| >
| > In order to isolate the issue, we need to gather more information:
| >
| > 1. What is your SBS edition, premium or standard version? Do you have
any
| > router installed on SBS domain?
| > 2. Does the issue occur on all client computers or only occur on one of
the
| > client computer?
| > 3. Do you have any third party anti-virus or firewall program on the
client
| > computer? Please temporally stop it to see if the issue can be resolved.
| > 4. Do you encounter any problem in accessing the internet from this
client
| > computer?
| >
| > For your convenience, I would like to give you some article that can
help
| > you configure the real player on the Windows 2003 domain:
| >
| > Please note that we only need configure the SBS server if you have ISA
| > installed:
| >
| > To configure RealPlayer to run on a client behind ISA server, then
follow
| > the steps above or these instructions:
| >
| > Modification to ISA Server Configuration:
| >
| > Go to the "Protocol Definitions" under the "Policy Elements" container
and
| > create a new protocol definition. Call it RealPlayer1.
| > On the port number box enter 554, type should be set to TCP and
direction
| > is outbound.
| > On the Secondary Connections window, select Yes to add secondary
connection
| > Click new, then add UDP 6970-32000 inbound and select OK.
| > Click new, then add TCP 6970-32000 inbound and select OK.
| >
| > Then create another new protocol definition. Call it RealPlayer2.
| > On the port number box enter 7070, type should be set to TCP and
direction
| > is outbound.
| > Click new, then add TCP 6970-7170 inbound and select OK.
| > Click new again, then add UDP 6970-7170 inbound and select OK.
| >
| > Go to the "Protocol Rules" under the "Access Policy" container and
create a
| > new protocol rule
| > Select Allow on the Rule Action, click next.
| > On the Protocols windows, select the drop down list of Apply this rule
to,
| > and choose Selected protocols.
| > In the protocols box, then check the 2 newly created protocol
definitions
| > above,
| > RealPlayer1 and RealPlayer2, then click next.
| > In the schedule windows, select Use the schedule as Always, then click
next.
| > On the client type, select Any request or if you have created a client
set,
| > you can select Specific computers (client address sets), and click next.
| > Click finish,
| >
| > This completes the configuration of the ISA Server.
| >
| >
| > Now we need to configure the ISA Client:
| >
| > Install the ISA Firewall client from the Server.
| > Open Real Player 8.
| > Select Preferences from the View menu.
| > On the Proxy tab only select the No HTTP Proxy radio button and select
OK.
| >
| > The RealPlayer are now configured to work on the ISA client.
| >
| > If you have no ISA installed, you might have to contact with the
hardware
| > vendor to see if the ports referring above is opened. Please also
contact
| > with real play software vendor for additional supports.
| >
| > I really appreciate your understanding on this issue; please feel free
to
| > post back your results. I am happy to be of help.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Real Player Working with SBS 2003
| > | thread-index: AcX79lNSS0mKP1QbT6uykqRYf/0moA==
| > | X-WBNR-Posting-Host: 67.108.88.52
| > | From: =?Utf-8?B?TE1J?= <LMI@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Real Player Working with SBS 2003
| > | Date: Thu, 8 Dec 2005 04:53:02 -0800
| > | Lines: 5
| > | Message-ID: <54F68927-2365-433B-B3C3-5A7C217409C6@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228711
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Over the last couple of month my Real Palyer connection has stopped
| > working
| > | when i try and access it from a client PC. My network is a SBS 2003
with
| > the
| > | lastest windows update but SBS has yet to be updated with SP1. Any
| > suggestion
| > | on what is going on or how i open a port or check that a port is open
so
| > that
| > | real player can work again.
| > |
| >
| >
|

.

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