RE: Catchall not working, EXTERNALLY?

Hi Leslie,

Thanks for your update!

For your situation, I would like to suggest you configure RPC over HTTPs to
meet your needs. For your convenience, I list the detail steps to configure
it.

To enable RPC over HTTPs in SBS environment, you can refer to the following
steps:

I. When you run CEICW, you need enable firewall and then the Services
Configuration page and the Web Services Configuration page will appear
later. In these pages, you can configure firewall to open related ports to
allow specific traffic transfer and publish some web services to internet.
Additionally, if your hardware router supports UPnP, this wizard will
automatically help you open related ports.

I would like to list the steps for your reference:

1. Expand Standard Management | To Do List.
2. Click Connect to the Internet in the right pane.
3. Navigate the wizard to Firewall and then select Enable firewall. In the
next page, make sure the E-mail item is checked in services configuration
page.
4. Click Next and then select Allow access to the following web site
services from the internet.
5. Make sure Outlook via the internet, Remote Web Workspace items are
selected and select any additional services, such as Outlook Web Access,
that you require. click Next.
6. On the Web Server Certificate page, select the Web server certificate
type, and then click Next. You can choose to either install a new Web
server certificate or locate a third-party certificate.
7. The wizard automatically configures Exchange, IIS, and the RPC proxy
registry entries.

I suggest you refer to KB 825763 to get more information about configure
SBS network connection:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

And then domain users login their workstations, open the RWW site
(https://FQDN/remote) and Click the link for Outlook via Internet on the
right of the RWW homepage. Follow the instructions to configure the Outlook
client.

II. On the Outlook client, make sure it is Windows XP SP1 with the hotifx
331320 installed (or a later service pack).

Please refer to following KB article:
331320 Outlook 2003 Performs Slowly or Stops Responding When Connected to
http://support.microsoft.com/?id=331320

For more system requirement, please refer to the link:
http://www.microsoft.com/office/ork/2003/three/ch8/OutC07.htm

III. Only the ports 80 and 443 are necessary, if you use RPC over HTTPS,
which is Microsoft recommended. You need to open these ports on all routers
and firewalls.

IV. Please confirm that the certificate used by HTTPS is using his external
FQDN of SBS Server instead of internal FQDN.

I suggest you read the following online article carefully to verify if the
RPC over HTTPs is set up correctly on your Exchange 2003 Server and the
required ports are opened on the firewall of your network.

http://www.winnetmag.com/Article/ArticleID/39770/39770.html

NOTE: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

=======================
More information:

If you have published OWA (Outlook Web access) to internet, domain user can
access the OWA any time and anywhere if they can connect to internet. It is
very convenient for us. To publish the OWA to internet, you just need to
Run CEICW and ensure check the box of Outlook Web Access in Services
Configuration page to allow you access OWA from internet.

You can get detail information from the KB 825763 article to configure
network connection.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

More info about Exchange 2003 in sbs 2003:
========================
How to configure connection filtering to use Realtime Block Lists (RBLs)
and how to configure recipient filtering in Exchange 2003
http://support.microsoft.com/?id=823866

Note: there are some different process to configure RPC over HTTPs in SBS
environment, the KB 833401 article does apply to this scenario.

Hope the above information helps. I am happy to be assistance of you and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

The customer mail content:
==================
Hi Jenny,

Actually, it's hooked to the internet now.
I am still having the same problem I'm afraid...

Also, quick question.
We want to use this server over the INTERNET, not over a LAN.
It is in a professional datacenter, so INTENRET (WAN) is our only option.

How do I enable WAN access with Exchange (server)/Outlook (client)?
Do you maybe have any clue on that too?
That's my main concern right now...

Hope to hear from you soon.
And thanks for getting back to me...

Best regards,
==================

--------------------
>X-Tomcat-ID: 145118905
>References: <#ciMx079FHA.3952@xxxxxxxxxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Mon, 05 Dec 2005 09:13:08 GMT
>Subject: RE: Catchall not working, EXTERNALLY?
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <kUqbcwX#FHA.4000@xxxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 136
>Path: TK2MSFTNGXA02.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227733
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>
>Hi Leslie,
>
>Thanks for using the SBS newsgroup!
>
>Before we go further, we need collect some information to isolate the
issue:
>
>1. Can I confirm with you that your current situation is that: the
Catchall
>feature work if mails are sent from internal user account, but it doesn't
>work if you send from internet domain?
>
>2. Which servers host the SMTP mail domain1 and Domain2? Are they all
>hosted by the SBS server box? If yes, how you configured them?
>
>I would like to suggest you take a look at the following article to check
>if you have configured the multiple mail domains:
>
>Sharing SMTP address spaces in Exchange 2000 Server and Exchange Server
2003
>http://support.microsoft.com/?id=321721
>
>3. Please try to disable the Catchall function to check if you can send
>mails from internet to SMTP mail domain2. Please tell me the result.
>
>4. Please try to use another internet mail domain (such as user@xxxxxxxxx)
>to test, how about the result?
>
>5. Please enable the Message Tracking logs to trace mails when reproduce
>the issue to see if we can find the issue clue.
>
>To do that, please perform the steps in the following KB articles:
>
>823864 Improved Message Tracking Features in Exchange Server 2003
>http://support.microsoft.com/?id=823864
>
>821910 How to troubleshoot for Exchange Server 2003 transport issues
>http://support.microsoft.com/?id=821910
>
>6. Where you got the following error?
>
>>>Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: to=<user@xxxxxxxxxxx>,
>>>ctladdr=<user@xxxxxxxxxxxxxxxxxxx> (501/100), delay=00:00:16,
>>>xdelay=00:00:05, mailer=esmtp, pri=123200, relay=my.server.com
>>>[my.ip.whatever], dsn=5.1.1, stat=User unknown
>>>Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: jB33Qqx08456: DSN:
User
>unknown
>
>The mail sender or recipient? Could you help me collect a screen shot when
>your reproduced the issue?
>
>To make a screen shot:
>A. Press Alt + Pr Scrn to capture a screen shot.
>B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
>C. Use Ctrl + V to paste the screen shot to the canvas.
>D. From the File menu, go to Save and save as a JPG file.
>
>You can paste the images in the newsgroup or mail it to me at
>v-yanniw@xxxxxxxxxxxxx
>
>I appreciate your time. I am happy to be assistance of you and look
forward
>to your reply!
>
>Have a nice day!
>
>Sincerely,
>
>Jenny Wu
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security
>======================================================
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>When opening a new thread via the web interface, we recommend you check
the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In
doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: "Leslie Herps" <herps@xxxxxxxxxxxxxxxxx>
>>Subject: Catchall not working, EXTERNALLY?
>>Date: Sat, 3 Dec 2005 04:54:03 +0100
>>Lines: 25
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>X-RFC2646: Format=Flowed; Original
>>Message-ID: <#ciMx079FHA.3952@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: office.raqtweak.com 82.192.91.241
>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227419
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I've tried this:
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;324021
>>
>>Works great WITHIN the server.
>>E.g. when I send using webmail.
>>
>>But as soon as I send FROM ANOTHER server, I get this:
>>Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: to=<user@xxxxxxxxxxx>,
>>ctladdr=<user@xxxxxxxxxxxxxxxxxxx> (501/100), delay=00:00:16,
>>xdelay=00:00:05, mailer=esmtp, pri=123200, relay=my.server.com
>>[my.ip.whatever], dsn=5.1.1, stat=User unknown
>>Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: jB33Qqx08456: DSN: User
>>unknown
>>
>>So I have: username@xxxxxxxxxxx setup.
>>This works. Receives mail just fine.
>>
>>Then I have *@domain2.com
>>Works great internally. Everything is sent to username@xxxxxxxxxxxx
Really
>>works great INTERNALLY.
>>
>>However, anything external gives that error messages...
>>Completely makes no sense to me??
>>
>>
>>
>
>

.

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