RE: Download file issue - FTP & Web
- From: ted <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 12 Dec 2005 08:29:02 -0800
Edward,
Thanks for all you help! The solution was changing the speed and duplex
setting on the ISP NIC card from "Auto" to "100mb Full" solved the problem.
Thanks again.
Ted
"Edward Tian" wrote:
> Hi Ted:
> Based on my further research, this problem could also be caused by the
> EDNS0 query.
>
> Windows Server 2003 supports Extension Mechanisms for DNS (EDNS0) function
> which permits the use of larger User Datagram Protocol (UDP) packet sizes.
> However, some firewall programs or routers may not permit UDP packets that
> are larger than 512 bytes. As a result, these DNS packets may be blocked.
>
> I would like to suggest you try the following steps:
>
> 1. Insert SBS 2003 CD2, navigate to \Support\Tools\ Double-click
> suptools.msi to install the Windows 2003 support tools.
>
> 2. At a command prompt, type the following command, and then press ENTER:
>
> "dnscmd /config /enableednsprobes 0" (without the quotation marks)
>
> The following information appears:
>
> Registry property enableednsprobes successfully reset.
> Command completed successfully.
>
> After you run this command, Windows Server 2003 DNS no longer advertises
> its EDNS0 capabilities.
> As a result, the Windows Server 2003 DNS server will not be sent UDP
> packets that are larger than 512 bytes.
>
> For more information, please refer to this KB article:
>
> 828263 DNS query responses do not travel through a firewall in Windows
> Server 2003
> http://support.microsoft.com/?id=828263
>
> In addition, since you have installed the SBS 2003 SP1, we also need to
> appy the following fix to see if the porblem can be solved, please read
> this KB article and install the corresponding patch onto the SBS server:
>
> 898060 Installing security update MS05-019 or Windows Server 2003 Service
> Pack
> http://support.microsoft.com/?id=898060
>
> Hope the above info helps. Please feel free to let me know if there is
> anything I can do for you.
>
> Have a nice day!
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
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> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Download file issue - FTP & Web
> | thread-index: AcXu8zd3mBouRr8nSFWKeWknwQqLkg==
> | X-WBNR-Posting-Host: 72.11.112.124
> | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
> <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
> <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
> <1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
> <AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
> <OFJlV$M5FHA.3408@xxxxxxxxxxxxxxxxxxxxx>
> <28F2441F-3F42-4377-BC57-C175463266C7@xxxxxxxxxxxxx>
> <9wf2EGc5FHA.3076@xxxxxxxxxxxxxxxxxxxxx>
> <C4113A23-1012-4932-AE91-F5E93E938ACB@xxxxxxxxxxxxx>
> <xMbBx$n5FHA.484@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: Download file issue - FTP & Web
> | Date: Mon, 21 Nov 2005 15:28:02 -0800
> | Lines: 312
> | Message-ID: <FEE8CE2B-B9F7-4797-A8D3-123F4DF41644@xxxxxxxxxxxxx>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:224419
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Edward,
> |
> | Thanks for the help and sorry to delayed response. I have changed the IP
> | address to the internal IP address and disabled Socket Pooling. After
> | resetting, the problem doesn't go away. It only seems to be on
> downloaded as
> | uploading seems to be working fine. We only allow uploading to Incoming
> | folder and downloading from Pub folder. Thanks
> |
> | Ted
> |
> | "Edward Tian" wrote:
> |
> | > Hi Ted:
> | > Thanks for the update.
> | >
> | > It appears that the FTP service is listening on the external IP address
> of
> | > the SBS Server so that after you change the IP address of the FTP
> server to
> | > the internal IP address, the FTP site can not be accessed.
> | >
> | > Here I suggest you try configuring the FTP service to listen on only
> the
> | > internal IP address of the ISA Server. May I know if you have disabled
> the
> | > Socket Pooling in IIS? If not, please perform the steps in the KB
> article
> | > below to disable Socket Pooling.
> | >
> | > 813368 IIS 6.0: Setting Metabase Property DisableSocketPooling Has No
> Effect
> | > http://support.microsoft.com/?id=813368
> | >
> | > After that, you must run "net stop isactrl" to stop ISA Control
> service,
> | > and then restart all ISA services.
> | >
> | > Then we can perform the following steps to configure the FTP service to
> | > only listen to the internal IP address of the SBS Server:
> | >
> | > 1. Open the IIS management console, locate the FTP site, right click it
> and
> | > select Properties.
> | >
> | > 2. Click the "IP address" option and choose the internal IP address of
> your
> | > SBS Server.
> | >
> | > 3. Enter iisreset from the command prompt to refresh the IIS settings.
> | >
> | > Then modify the FTP publishing rule as I mentioned in the previous
> reply.
> | > Will the problem disappear?
> | >
> | > Thanks for your time and patience on this case.
> | >
> | > Have a nice weekend!
> | >
> | > Best Regards
> | > Edward Tian(MSFT)
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: Download file issue - FTP & Web
> | > | thread-index: AcXmPjGf3fC0GBQtQmeLRs4Xqqb0Ug==
> | > | X-WBNR-Posting-Host: 72.11.112.124
> | > | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | > | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
> | > <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
> | > <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
> | > <1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
> | > <AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
> | > <OFJlV$M5FHA.3408@xxxxxxxxxxxxxxxxxxxxx>
> | > <28F2441F-3F42-4377-BC57-C175463266C7@xxxxxxxxxxxxx>
> | > <9wf2EGc5FHA.3076@xxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: RE: Download file issue - FTP & Web
> | > | Date: Thu, 10 Nov 2005 13:32:04 -0800
> | > | Lines: 312
> | > | Message-ID: <C4113A23-1012-4932-AE91-F5E93E938ACB@xxxxxxxxxxxxx>
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 7bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:221075
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | Edward,
> | > |
> | > | After changing the IP address of the FTP server to the internal IP
> | > address
> | > | from the ISA management console and creating a new FTP server access
> | > rule, we
> | > | can't gain access to the ftp site. As soon as I change it back to
> the
> | > | external IP address, the ftp site works but still not able to
> download
> | > large
> | > | files even after creating the new access rule. Thanks and have a
> good
> | > day.
> | > |
> | > | Ted
> | > |
> | > | "Edward Tian" wrote:
> | > |
> | > | > Hi Ted:
> | > | > I have received you log files. Sorry for any inconvenience!
> | > | >
> | > | > After analyzing the ISA log, I find that the FTP traffic was once
> | > | > established at 16:01:33 and terminated at 16:01:41, the error code
> is
> | > | > 0x80074e20 which means a connection was gracefully closed in an
> orderly
> | > | > shutdown process with a three-way FIN-initiated handshake (it's a
> | > generic
> | > | > error code).
> | > | >
> | > | > From the ISA info, I find an incorrect publishing rule which I
> think
> | > may
> | > | > cause some troubles. Please open the ISA management console, and
> then
> | > | > locate the rule called "ftp.spcr****.com". Both of the external IP
> and
> | > | > internal IP in this server publishing rule are using the same IP
> | > address
> | > | > 72.11.xxx.xxx. Please double click this rule and go to the "To"
> tab,
> | > and
> | > | > enter the internal IP address of the FTP server.
> | > | >
> | > | > After performing the above steps, please click the APPLY button to
> save
> | > the
> | > | > changes. Then try accessing the FTP site again, will you be able to
> | > | > download large files this time?
> | > | >
> | > | > If the FTP site is on the SBS Server itself, please try creating a
> new
> | > | > access rule as following:
> | > | > Name: FTP Server access rule
> | > | > Action: Allow
> | > | > Protocol: FTP (not FTP Server)
> | > | > Source: External
> | > | > Destination: Local Host
> | > | > User Sets: All Users
.
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