RE: Microsoft Windows SBS 2003 Communication Issues

I did as you suggested in your first response.

Now in this response:
Suggestion 1
I can't get past step three, their is NO Exceptions tab?

Suggestion 2
When I typed netstat ?ano> netstat.txt it gave me a long list of -e -n
etc... too long to type it all.
When I typed tasklist > tasklist.txt and tasklist /svc> tasklist.txt nothing
happens.

--
Dave


""Jenny wu [MSFT]"" wrote:

> Hi Dave,
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> For different application has different engine to allow traffic. I am sorry
> for that I am not familiar with AutoCAD and It is should be the best way
> that you contact the application vendor for support.
>
> However I still like to give you some suggestions to try my best to help
> you.
>
> Although you have installed ISA client on client workstations, the Windows
> firewall still works.
>
> Have you done as I suggested in my previous post?
>
> After done that, the issue persists, you can refer to the following
> suggestions to try to resolve the issue:
>
> Suggestion 1:
> ==============
> Please add the AutoCAD application to Windows Firewall unblock list to see
> if the issue be fixed, follow these steps:
>
>
> 1. Click "Start", click "Run", type "wscui.cpl" (without the quotation
> marks) in the "Open" box, and then click "OK".
>
> 2. Click "Windows Firewall".
>
> 3. In the "Windows Firewall" dialog box, click the "Exceptions" tab, and
> then click "Add Program".
>
> 4. In the "Add a Program" dialog box, either select the program from the
> list that appears, or click "Browse" to locate your program. If you cannot
> locate your program, see the next section.
>
> 5. After you select your program, click "OK".
>
> 6. On the "Exceptions" tab, make sure that the check box next to your
> program is selected, and then click "OK". Note If you later decide that you
> do not want the program to be an exception, clear this check box.
>
> And then try to test to see if the issue be fixed.
>
> Suggestion 2:
> ==============
> I. Identifying and opening ports
>
> If your program still does not seem to work after you add the program to
> the list of exceptions, or if you cannot locate the program in above
> solution, you can open a port manually.
>
> Before you can add a port or ports manually, you have to identify the ports
> that are used by the program.
>
> A reliable method for identifying the ports that are used by the program is
> to contact the vendor.
>
> If you cannot do this, or if a list of portsthat are used by the program is
> not available, you can use Netstat.exe to identify the ports that are used
> by the program.
>
> For your convenience, I list method to identify ports by using Netstat.exe
>
> 1. Start the program in question and try to use its network features.
>
> For a multimedia program, try to start an audio stream. For a Web server,
> start the service.
>
> 2. Click "Start", click "Run", type "cmd" (without the quotation marks) in
> the "Open" box, and then click "OK".
>
> 3. Obtain a list of all listening ports. To do this, type thefollowing at a
> command prompt, and then press ENTER:
>
> "netstat ?ano > netstat.txt " (without the quotation marks)
>
> 4. Obtain the process identifiers for the processes that are running. Type
> the following command at the command prompt, and then press
> ENTER:
>
> "tasklist > tasklist.txt " (without the quotation marks)
>
> Note: If the program in question is running as a service, add the /svc
> switch to list the services that are loaded in each process:
>
> "tasklist /svc > tasklist.txt" (without the quotation marks)
>
> 5. Open Tasklist.txt and locate the program that you are troubleshooting.
>
> Note the process identifier for the process.
>
> 6. Open Netstat.txt and note any entries that are associated with that
> process identifier. Also note the protocol that is used (TCP or UDP).
>
> The number of ports that the process uses may affect how this issue is
> resolved:
>
> - If the process uses <more than> 1024 ports, the number of ports probably
> will not change.
>
> - If the process uses <less than> 1024 ports, the program may be using a
> range of ports. Therefore, opening individual ports may not reliably
> resolve the issue.
>
> II. Open ports manually by using Windows Firewall
>
> 1. Click "Start", click "Run", type "wscui.cpl" (without the quotation
> marks) in the "Open" box, and then click "OK".
>
> 2. Click "Windows Firewall".
>
> 3. On the" Exceptions" tab, click "Add Port".
>
> 4. In the "Add a Port" dialog box, type the number of the port that you
> want to open in the "Port number" box, and then click either "TCP" or "UDP".
>
> 5. Type a name for the port, and then click "OK". For example, type
> "GamePort" (without the quotation marks).
>
> 6. To view or set the scope for the port exception, click "Change Scope",
> and then click "OK".
>
> 7. On the "Exceptions" tab, notice that the new service is listed. To
> enable the port, click to select the check box next to the service, and
> then click "OK"
>
> For additional information about configuring Windows Firewall, you can
> refer to the following KB article:
>
> Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
> http://support.microsoft.com/?id=875357
>
> Hope it helps! I am happy to be assistance of you-)!
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
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>
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>
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Microsoft Windows SBS 2003 Communication Issues
> >thread-index: AcX81Wxj2ORNteFuSwG4dd5p8tT31A==
> >X-WBNR-Posting-Host: 65.105.239.66
> >From: "=?Utf-8?B?RGF2ZQ==?=" <Dave@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <26ED9605-6F08-454C-B1F5-7DA15A4B90C2@xxxxxxxxxxxxx>
> <JOwj2#J$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Microsoft Windows SBS 2003 Communication Issues
> >Date: Fri, 9 Dec 2005 07:30:02 -0800
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> >
> >I did that but it still hangs when I try to connect.
> >The PC's are running XP Pro.
> >I'm running ISA Client Server so windows firewall for the pc is not
> running?
> >Everything is grayed out.
> >I'm also running Trend Server Protect for Small Business.
> >We use various FTP programs a lot and they are working fine.
> >
> >I have sent you a screen shot.
> >--
> >Dave
> >
> >
> >""Jenny wu [MSFT]"" wrote:
> >
> >> Hi Dave,
> >>
> >> Thanks for using the SBS newsgroup!
> >>
> >> For your description, the issue may caused by firewall that blocks
> >> connection to the AutoCAD workstations.
> >>
> >> Where the AutoCAD communication center is installed? What is its' OS? Is
> it
> >> Windows XP SP2?
> >>
> >> By default, Windows Firewall is enabled and blocks unsolicited
> connections
> >> to your computer. When you try to connect to a remote Microsoft Windows
> XP
> >> Service Pack 2 (SP2)-based computer by using the AutoCAD File Transfer
> >> Protocol (FTP) service, you may not be able to open a project.
> >>
> >> This behavior occurs because the remote computer that you are trying to
> >> connect to has Windows Firewall configured to block the AutoCAD FTP
> >> service. The AutoCAD FTP service uses TCP port 21. By default, Windows
> >> Firewall has TCP port 21 turned off.
> >>
> >> To work around this behavior, turn on the AutoCAD FTP service on the
> remote
> >> computer that AutoCAD is trying to connect to. To do this, follow these
> >> steps.
> >>
> >> 1. Click "Start", click "run", type "ncpa.cpl" (without the quotation
> >> marks), and then click "OK".
> >>
> >> 2. Right-click the appropriate connection object, such as a dial-up
> adapter
> >> or a network adapter. Click "Properties".
> >>
> >> 3. Click the "Advanced" tab.
> >>
> >> 4. Click "Settings". If "Settings" is not available, click to select the
> >> "Protect my computer and network by limiting or preventing access to
> this
> >> computer from the Internet" check box, and then click "Settings".
> >>
> >> 5. Click to select the "FTP Server" check box, and then verify that the
> >> name of the computer that is in the "Name or IP address of the computer
> >> hosting this service on you network" text box is the local computer.
> >>
> >> 6. Click "OK" three times.
> >>
> >> And then try to test, how about the result?
> >>
> >> If the issue persists, please catch some screen shots when reproduced
> the
> >> issue for me for further analyze the issue. Please paste images in the
> >> newsgroup or send to my mailbox: v-yanniw@xxxxxxxxxxxxx
> >>
> >> To make a screen shot:
> >> A. Press Alt + Pr Scrn to capture a screen shot.
> >> B. From Start, go to Run, enter pbrush in the Open box, and then click
> OK.
> >> C. Use Ctrl + V to paste the screen shot to the canvas.
> >> D. From the File menu, go to Save and save as a JPG file.
> >>
> >> I appreciate your time! I am happy to be assistance of you.
> >>
> >> Have a nice day!
> >>
> >> Sincerely,
> >>
> >> Jenny Wu
> >> Microsoft CSS Online Newsgroup Support
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
.

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