RE: Microsoft Windows SBS 2003 Communication Issues
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 12 Dec 2005 11:23:03 GMT
Hi Dave,
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
For different application has different engine to allow traffic. I am sorry
for that I am not familiar with AutoCAD and It is should be the best way
that you contact the application vendor for support.
However I still like to give you some suggestions to try my best to help
you.
Although you have installed ISA client on client workstations, the Windows
firewall still works.
Have you done as I suggested in my previous post?
After done that, the issue persists, you can refer to the following
suggestions to try to resolve the issue:
Suggestion 1:
==============
Please add the AutoCAD application to Windows Firewall unblock list to see
if the issue be fixed, follow these steps:
1. Click "Start", click "Run", type "wscui.cpl" (without the quotation
marks) in the "Open" box, and then click "OK".
2. Click "Windows Firewall".
3. In the "Windows Firewall" dialog box, click the "Exceptions" tab, and
then click "Add Program".
4. In the "Add a Program" dialog box, either select the program from the
list that appears, or click "Browse" to locate your program. If you cannot
locate your program, see the next section.
5. After you select your program, click "OK".
6. On the "Exceptions" tab, make sure that the check box next to your
program is selected, and then click "OK". Note If you later decide that you
do not want the program to be an exception, clear this check box.
And then try to test to see if the issue be fixed.
Suggestion 2:
==============
I. Identifying and opening ports
If your program still does not seem to work after you add the program to
the list of exceptions, or if you cannot locate the program in above
solution, you can open a port manually.
Before you can add a port or ports manually, you have to identify the ports
that are used by the program.
A reliable method for identifying the ports that are used by the program is
to contact the vendor.
If you cannot do this, or if a list of portsthat are used by the program is
not available, you can use Netstat.exe to identify the ports that are used
by the program.
For your convenience, I list method to identify ports by using Netstat.exe
1. Start the program in question and try to use its network features.
For a multimedia program, try to start an audio stream. For a Web server,
start the service.
2. Click "Start", click "Run", type "cmd" (without the quotation marks) in
the "Open" box, and then click "OK".
3. Obtain a list of all listening ports. To do this, type thefollowing at a
command prompt, and then press ENTER:
"netstat ?ano > netstat.txt " (without the quotation marks)
4. Obtain the process identifiers for the processes that are running. Type
the following command at the command prompt, and then press
ENTER:
"tasklist > tasklist.txt " (without the quotation marks)
Note: If the program in question is running as a service, add the /svc
switch to list the services that are loaded in each process:
"tasklist /svc > tasklist.txt" (without the quotation marks)
5. Open Tasklist.txt and locate the program that you are troubleshooting.
Note the process identifier for the process.
6. Open Netstat.txt and note any entries that are associated with that
process identifier. Also note the protocol that is used (TCP or UDP).
The number of ports that the process uses may affect how this issue is
resolved:
- If the process uses <more than> 1024 ports, the number of ports probably
will not change.
- If the process uses <less than> 1024 ports, the program may be using a
range of ports. Therefore, opening individual ports may not reliably
resolve the issue.
II. Open ports manually by using Windows Firewall
1. Click "Start", click "Run", type "wscui.cpl" (without the quotation
marks) in the "Open" box, and then click "OK".
2. Click "Windows Firewall".
3. On the" Exceptions" tab, click "Add Port".
4. In the "Add a Port" dialog box, type the number of the port that you
want to open in the "Port number" box, and then click either "TCP" or "UDP".
5. Type a name for the port, and then click "OK". For example, type
"GamePort" (without the quotation marks).
6. To view or set the scope for the port exception, click "Change Scope",
and then click "OK".
7. On the "Exceptions" tab, notice that the new service is listed. To
enable the port, click to select the check box next to the service, and
then click "OK"
For additional information about configuring Windows Firewall, you can
refer to the following KB article:
Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
http://support.microsoft.com/?id=875357
Hope it helps! I am happy to be assistance of you-)!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Microsoft Windows SBS 2003 Communication Issues
>thread-index: AcX81Wxj2ORNteFuSwG4dd5p8tT31A==
>X-WBNR-Posting-Host: 65.105.239.66
>From: "=?Utf-8?B?RGF2ZQ==?=" <Dave@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <26ED9605-6F08-454C-B1F5-7DA15A4B90C2@xxxxxxxxxxxxx>
<JOwj2#J$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Microsoft Windows SBS 2003 Communication Issues
>Date: Fri, 9 Dec 2005 07:30:02 -0800
>Lines: 151
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I did that but it still hangs when I try to connect.
>The PC's are running XP Pro.
>I'm running ISA Client Server so windows firewall for the pc is not
running?
>Everything is grayed out.
>I'm also running Trend Server Protect for Small Business.
>We use various FTP programs a lot and they are working fine.
>
>I have sent you a screen shot.
>--
>Dave
>
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi Dave,
>>
>> Thanks for using the SBS newsgroup!
>>
>> For your description, the issue may caused by firewall that blocks
>> connection to the AutoCAD workstations.
>>
>> Where the AutoCAD communication center is installed? What is its' OS? Is
it
>> Windows XP SP2?
>>
>> By default, Windows Firewall is enabled and blocks unsolicited
connections
>> to your computer. When you try to connect to a remote Microsoft Windows
XP
>> Service Pack 2 (SP2)-based computer by using the AutoCAD File Transfer
>> Protocol (FTP) service, you may not be able to open a project.
>>
>> This behavior occurs because the remote computer that you are trying to
>> connect to has Windows Firewall configured to block the AutoCAD FTP
>> service. The AutoCAD FTP service uses TCP port 21. By default, Windows
>> Firewall has TCP port 21 turned off.
>>
>> To work around this behavior, turn on the AutoCAD FTP service on the
remote
>> computer that AutoCAD is trying to connect to. To do this, follow these
>> steps.
>>
>> 1. Click "Start", click "run", type "ncpa.cpl" (without the quotation
>> marks), and then click "OK".
>>
>> 2. Right-click the appropriate connection object, such as a dial-up
adapter
>> or a network adapter. Click "Properties".
>>
>> 3. Click the "Advanced" tab.
>>
>> 4. Click "Settings". If "Settings" is not available, click to select the
>> "Protect my computer and network by limiting or preventing access to
this
>> computer from the Internet" check box, and then click "Settings".
>>
>> 5. Click to select the "FTP Server" check box, and then verify that the
>> name of the computer that is in the "Name or IP address of the computer
>> hosting this service on you network" text box is the local computer.
>>
>> 6. Click "OK" three times.
>>
>> And then try to test, how about the result?
>>
>> If the issue persists, please catch some screen shots when reproduced
the
>> issue for me for further analyze the issue. Please paste images in the
>> newsgroup or send to my mailbox: v-yanniw@xxxxxxxxxxxxx
>>
>> To make a screen shot:
>> A. Press Alt + Pr Scrn to capture a screen shot.
>> B. From Start, go to Run, enter pbrush in the Open box, and then click
OK.
>> C. Use Ctrl + V to paste the screen shot to the canvas.
>> D. From the File menu, go to Save and save as a JPG file.
>>
>> I appreciate your time! I am happy to be assistance of you.
>>
>> Have a nice day!
>>
>> Sincerely,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Microsoft Windows SBS 2003 Communication Issues
>> >thread-index: AcX8KrZwu52Rc3UsQJWxek10+hSRXQ==
>> >X-WBNR-Posting-Host: 65.105.239.66
>> >From: "=?Utf-8?B?RGF2ZQ==?=" <Dave@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Microsoft Windows SBS 2003 Communication Issues
>> >Date: Thu, 8 Dec 2005 11:08:02 -0800
>> >Lines: 21
>> >Message-ID: <26ED9605-6F08-454C-B1F5-7DA15A4B90C2@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
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>> >Importance: normal
>> >Priority: normal
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>> >Newsgroups: microsoft.public.windows.server.sbs
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>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228810
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I just setup a new SBS 2003 server, we were running SBS 2000 with
little
>> to
>> >no problems.
>> >Now, since switching over I'm experiencing the following:
>> >AutoCAD 2006 shuts down for no apparent reason, throughout the company
>> >AutoCAD 2006 has a communication center, you click on it and it
connects
>> >to their web site, however I'm getting a patch list error when I do
that.
>> >Reseaching this error it says to check ports 20, 21, and 80, they are
all
>> >open.
>> >When I disable the client server firewall I can get through quicker to
the
>> >error message and AutoCAD doesn't hang.
>> >Posting this problem to AutoDesk's newsgroups I got this reply:
>> >"We're running SBS 2003 on our server with no ill effects to our AutoCAD
>> >workstations. If I were to hinder a guess, I would say your problem lies
>> >with a plotter driver or insufficient rights to a shared folder."
>> >
>> >The only way after accessing the AutoCAD communication center that I
can
>> >get AutoCAD to work again is to reboot the client.
>> >
>> >
>> >--
>> >Dave
>> >
>>
>>
>
.
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