RE: POP3 Connector for different domain to CEICW setup

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Hi Michael,

Thank you for your quick update.

Let's summarize the current issue: The POP3 Connector cannot properly
deliver incoming email to Exchange mailboxes, when we are setting
"username@xxxxxxxxxxx" as Primary SMTP email address, however, if we are
using "username@xxxxxxxxxxxxxx" as Primary SMTP email address, all things
are fine. And if either @domain1.org.uk or @domain2.com is set as the
primary address for the user, outgoing messages from them are fine.

I. Can I assume you are using individual user mailboxes for
username@xxxxxxxxxxxxxx POP3 email domain? If so, what type is using for
username@xxxxxxxxxxx (Global user mailboxes or Individual user mailboxes)?

II. Did you create appropriate user account in POP3 Connector for retrieve
incoming email from username@xxxxxxxxxxx POP3 mailboxes?

III. Please kindly refer to the following information to troubleshoot this
issue:

885685 How to troubleshoot the POP3 Connector in Windows Small Business
Server 2003
http://support.microsoft.com/?id=885685

IV. If the issue persists, please configure diagnostic logging for the
POP3 Connector and then check the application Event log:

1. Click Start, and then click Server Management.
2. Expand Advanced Management, and then click POP3 Connector Manager.
3. In the right pane, click Open POP3 Connector Manager.
4. Click the Troubleshooting tab, and then click Maximum in the Logging
level list.
5. In the Exchange mailbox list, click a mailbox where you want
undeliverable e-mail messages sent to, and then click OK.
6. Click Yes on the following message that appears:
Changes to the logging level do not take effect until the Microsoft
Connector for POP3 Mailboxes service is restarted. Restarting the service
temporarily interrupts the download of mail until the service starts again.
To restart the service now, click Yes. Otherwise, click No.
7. Click Open POP3 Connector Manager, and then click the Scheduling tab.
8. Click Retrieve Now, and then click OK on the following message that
appears:
The Microsoft Connector for POP3 Mailboxes will now download and deliver
e-mail. This may take a few moments.
9. Click OK.
10. In the left pane, under Advanced Management, expand Computer
Management, expand System Tools, expand Event Viewer, and then click
Application.
11. View the events where POP3 Connector appears in the Source column to
determine whether the mail-flow process is completed successfully.

V. Enable SMTP logging and gather SMTP log to troubleshoot the issue:

A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.

B. Under the General tab, check the option "Enable Logging".

C. With "W3C Extended Log File Format", click "Properties".

D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.

E. Switch to the "Extended Properties", and then select to enable All the
logging Options.

F. Click OK to apply the modification.

G. Right-click Default SMTP Virtual Server and click Stop.

H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.

I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".

268838 Configuring Exchange to Receive Mail from Multiple Domains
http://support.microsoft.com/?id=268838

Note: Please kindly send log files and screenshots to my working mailbox:
v-natliu@xxxxxxxxxxxxx

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Have a nice day!

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
>Thread-Topic: POP3 Connector for different domain to CEICW setup
>thread-index: AcX8Z549P/f0ySv4SrG5afijRaoqCQ==
>X-WBNR-Posting-Host: 213.152.56.213
>From: =?Utf-8?B?TWljaGFlbCBMb2ViZW5iZXJn?=
<MichaelLoebenberg@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <D568600D-1FAF-4C70-99FB-68F96BE649B1@xxxxxxxxxxxxx>
<qFSv0F7#FHA.3764@xxxxxxxxxxxxxxxxxxxxx>
<D3954B97-D9BA-41C8-915F-60E147943855@xxxxxxxxxxxxx>
<vRGmuzF$FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: POP3 Connector for different domain to CEICW setup
>Date: Thu, 8 Dec 2005 18:24:01 -0800
>Lines: 325
>Message-ID: <E40DC092-D18D-4AAF-87AF-F2DC3D7C52A6@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228919
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Nathan,
>
>I have now gone through the receipient policy amendments you suggest... no
>joy. The system is still not delivering messages sent to either the
domain1
>or domain2 address, if the domain2 address is set as primary.........
however
>if the domain1 address is primary then no problem!
>
>Just to re-iterate - the message tracking centre for the "stalled" e-mails
>shows three entries:
>
>SMTP: Message submitted to Advanced Queuing
>SMTP: Started message submission to advanced queue
>SMTP: Message submitted to categorizer
>
>And that's it.....
>
>What now?
>
>Thanks for your time so far,
>
>
>Michael
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hi Michael,
>>
>> Thank you for your quick update.
>>
>> Considering the current condition, let's configure a specific Recipient
>> Policy only for the specific 3 Users, to do so:
>>
>> 1. Open the Exchange System Manager, go to Recipients -> Recipient
>> Policies, right-click Recipient Policies, point to New -> Recipient
Policy.
>>
>> 2. Choose E-Mail Addresses and click OK.
>>
>> 3. In the General page, input appropriate name in the Name box (i.e.
>> Domain2), then click Modify button.
>>
>> 4. In the "Find Exchange Recipients" page, click Advanced tab, click
Field
>> and point to User -> Alias.
>>
>> 5. Input appropriate alias of 3 users, and click "Find Now" button,
then
>> click OK.
>>
>> 6. Click E-Mail Addresses (Policy) tab, click New -> SMTP Address,
input
>> @domain2.com entry in the Address box. Then check or uncheck the "This
>> Exchange Organization is responsible for all mail delivery to this
address"
>> check box based on your current condition. Then click Apply and click OK.
>>
>> 7. In Exchange System Manager, expand Recipients -> Recipient Update
>> Services, and then right-click any Service listed in the right pane to
>> choose "Update Now".
>>
>> NOTE: The 3 user accounts who have been unchecked the option
"Automatically
>> update e-mail address based on recipient policy" will not receive the
new
>> added Recipient Policy. Since we have created above specific Recipient
>> policy for the specific 3 users, let's check the "Automatically update
>> e-mail address based on recipient policy" option.
>>
>> 8. Run services.msc to bring up the Services Management console, locate
>> "Microsoft Exchange System Attendant" and then click Restart.
>>
>> NOTE: This step is recommended since recipient policy will be updated
>> immediately after the SA service restart. Otherwise, it may take a while
to
>> implement the changes.
>>
>>
>> To get additional detailed information, you may refer to the following
KB
>> article:
>>
>> XADM: How to create e-mail addresses based on group membership
>> http://support.microsoft.com/?id=317298
>>
>> 822447 How to Modify an SMTP E-Mail Address by Using Recipient Policies
>> http://support.microsoft.com/?id=822447
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>> >Thread-Topic: POP3 Connector for different domain to CEICW setup
>> >thread-index: AcX75E3nudGZFE7nTrattAaQfQmSVQ==
>> >X-WBNR-Posting-Host: 213.152.56.213
>> >From: =?Utf-8?B?TWljaGFlbCBMb2ViZW5iZXJn?=
>> <MichaelLoebenberg@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <D568600D-1FAF-4C70-99FB-68F96BE649B1@xxxxxxxxxxxxx>
>> <qFSv0F7#FHA.3764@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: POP3 Connector for different domain to CEICW setup
>> >Date: Thu, 8 Dec 2005 02:44:02 -0800
>> >Lines: 228
>> >Message-ID: <D3954B97-D9BA-41C8-915F-60E147943855@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228684
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Nathan,
>> >
>> >Thanks for your reply
>> >
>> >1. I do not want to add the @domain2.com address to all 8 users, which
is
>> >why I had previously put the address manually onto the 3 users who use
it.
>> I
>> >have not added the @domain2.com to the receipient policy....
>> >
>> >I do not understand how the connector can work fine, receiving messages
>> for
>> >both addresses for these three users, but only if @domain1.org.uk is
the
>> >primary address..... why does it make any difference to change the
primary
>> >e-mail address?
>> >
>> >2. I have e-mailed you the screenshot off-list - usenet client won't
let
>> me
>> >post it!
>> >
>> >3. If either @domain1.org.uk or @domain2.com is set as the primary
address
>> >for the user, outgoing messages from them are fine.
>> >
>> >Haven't managed to do the rest of those things yet - perhaps later
tonight
>> -
>> >but have you any comment thus far?
>> >
>> >
>> >Thanks so much for your time,
>> >
>> >
>> >
>> >Michael
>> >
>> >
>> >""Nathan Liu [MSFT]"" wrote:
>> >
>> >> Hello Michael,
>> >>
>> >> Thank you for posting in the SBS newsgroup.
>> >>
>> >> My sincerest apologies for the delay in responding due to high post
>> volume,
>> >> thanks for the understanding.
>> >>
>> >> Considering the current condition, please kindly answer and perform
the
>> >> following questions and steps:
>> >>
>> >> 1. As you mentioned, you have manually added the SMTP email address
>> >> "username@xxxxxxxxxxx" into 3 of these users, did you add this entry
>> into
>> >> Default Recipient Policy of Exchange Server?
>> >>
>> >> A. To do so, please open the Exchange System Manager, expand
Recipients
>> ->
>> >> Recipient Policies, right-click Default Policy and select Properties,
>> click
>> >> E-Mail Addresses (Policy) tab, click New, select SMTP Address, input
>> >> @domain2.com entry in the Address box. Then check or uncheck the
"This
>> >> Exchange Organization is responsible for all mail delivery to this
>> address"
>> >> check box based on your current condition. Then click Apply and click
OK.
>> >>
>> >> B. In Exchange System Manager, expand Recipients -> Recipient Update
>> >> Services, and then right-click any Service listed in the right pane
to
>> >> choose "Update Now".
>> >>
>> >> NOTE: The user account who has been unchecked the option
"Automatically
>> >> update e-mail address based on recipient policy" will not receive the
>> new
>> >> added Recipient Policy. You should add the e-mail address for those
>> users
>> >> manually.
>> >>
>> >> C. Run services.msc to bring up the Services Management console,
locate
>> >> "Microsoft Exchange System Attendant" and then click Restart.
>> >>
>> >> NOTE: This step is recommended since recipient policy will be updated
>> >> immediately after the SA service restart. Otherwise, it may take a
while
>> to
>> >> implement the changes.
>> >>
>> >> 2. Please make a screen shot of the Message Tracking, and then
attach
>> it
>> >> in your reply.
>> >>
>> >> 3. Does this issue occur when you try to send outgoing email by
using
>> >> username@xxxxxxxxxxx email address?
>> >>
>> >> 4. Enable Diagnostic Logging to determine the root of the transport
>> >> issue. To enable Diagnostic Logging on the MSExchangeTransport
service:
>> >>
>> >> 1). Start Exchange System Manager.
>> >>
>> >> 2). Navigate to the server object.
>> >>
>> >> 3). Right-click <Server object>, and then click Properties.
>> >>
>> >> 4). Click the Diagnostic Logging tab.
>> >>
>> >> 5). Under Categories, click MSExchangeTransport.
>> >>
>> >> 6). Under Logging Level, choose maximum for all the items. Restart
the
>> >> server.
>> >>
>> >> 7). Let a user send an outbound message and copy all Exchange
relative
>> >> events in Event Viewer.
>> >>
>> >> For more information regarding how to troubleshoot Exchange problems,
>> >> please refer to the following article:
>> >>
>> >> General troubleshooting for transport issues in Exchange 2000 Server
and
>> in
>> >> Exchange Server 2003
>> >> http://support.microsoft.com/?id=257265
>> >>
>> >> 5. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
>> >>
>> >> A. Open Exchange System Manager, expand Servers -> <Server name> ->
>> >> Protocols -> SMTP, right-click "Default SMTP Virtual Server" and
click
>> >> Properties.
>> >>
>> >> B. Under the General tab, check the option "Enable Logging".
>> >>
>> >> C. With "W3C Extended Log File Format", click "Properties".
>> >>
>> >> D. Under "General Properties", make sure "Use local time for file
naming
>> >> and rollover" is CHECKED.
>> >>
>> >> E. Switch to the "Extended Properties", and then select to enable All
>> the
>> >> logging Options.
>> >>
>> >> F. Click OK to apply the modification.
>> >>
>> >> G. Right-click Default SMTP Virtual Server and click Stop.
>> >>
>> >> H. Right-click Default SMTP Virtual Server and click Start to restart
>> the
>> >> SMTP server.
>> >>
>> >> I. Reproduce the issue, repeat step G to stop Default SMTP Virtual
>> Server,
>> >> copy out or zip the SMTP log files in the
>> >> "%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart
the
>> >> "Default SMTP Virtual Server".
>> >>
>> >> To get additional detailed information, you may refer to the
following
>> KB
>> >> article:
>> >>
>> >> 885685 How to troubleshoot the POP3 Connector in Windows Small
Business
>> >> Server 2003
>> >> http://support.microsoft.com/?id=885685
>> >>
>> >> I appreciate your time and cooperation. If anything is unclear,
please
>> feel
>> >> free to let me know. I am looking forward to hearing from you.
>> >>
>> >> Best regards,
>> >>
>> >> Nathan Liu (MSFT)
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>

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