Re: Outlook XP POP issue with SBS2003 SP1

HI,

Thanks for your updates.

After checking your email, we found that the error code should be
0x80042108. Due to the quality issue, I could not see the error code when
you using "test account setting" if possible could you tell us the error
code of that or detailed error message of that. Thanks for your effort

Here I would like to give you some suggestion on the error code you
encounter. It should be a wired issue, we suggest you strict follow my
suggestion below for testing, it should be very important, some steps you
may test in your previous reply, I really appreciate your understanding on
this issue.

Step 1: Safe Mode with Networking (very important to isolate the issue)
=======================
1. Restart your computer and start pressing the F8 key on your keyboard. On
a multi-boot computer, you can press the F8 key when you see the Boot Menu.

2. When the "Windows Advanced Options Menu" appears, select Safe Mode with
Networking, and then press ENTER.

3. Check whether this issue exists in Safe Mode with Networking.

315222 A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/?id=315222


Step 2: temporarily disable the firewall and 3rd party applications
==========================================
Please refer to the following articles for more information.

318790 You receive the "0x80042108 Outlook is unable to connect to your
http://support.microsoft.com/?id=318790


813514 How to troubleshoot error messages that you receive when try to send
and
http://support.microsoft.com/?id=813514


I appreciate your understanding on this issue, please feel free to post
back. I am glad to be of assistance.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 36099772
| References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
<zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
<el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
<lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
<OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
| Organization: Microsoft
| Date: Thu, 08 Dec 2005 01:48:32 GMT
| Subject: Re: Outlook XP POP issue with SBS2003 SP1
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <AwSXBm5#FHA.832@xxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 443
| Path: TK2MSFTNGXA02.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228561
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi,
|
| Thanks for detailed updates.
|
| From your description, it seems you encountered a problem only on an
| additional POP3 mailbox on outlook. It should be a pure client issue.
|
| If all the setting is correctly, please help gather some more information.
|
| 1. Could you send me a screenshot of error message when you configure
your
| POP3 account on the "test account setting".
| 2. Do you encounter any problem after you configure the outlook to use
this
| pop3 account send and receive emails? If you encounter problem, paste the
| detailed error code and error information to newsgroup. You can just
ignore
| the test account problem then navigate to the POP3 account on the outlook
| to use "send/receive" button to see if you encounter any error message.
|
| I appreciate your understanding on this issue. Please feel free to post
| back. I am glad to help you
|
| My mailbox is v-chayan@xxxxxxxxxxxxx
|
| Best regards,
|
| Charles Yang (MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| ======================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| =====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
| <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
| <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
| <lM4Yk2s#FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
| | Subject: Re: Outlook XP POP issue with SBS2003 SP1
| | Date: Wed, 7 Dec 2005 13:08:49 -0700
| | Lines: 361
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| | X-RFC2646: Format=Flowed; Original
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| | Message-ID: <OzlpKo2#FHA.264@xxxxxxxxxxxxxxxxxxxx>
| | Newsgroups: microsoft.public.windows.server.sbs
| | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net 142.179.167.5
| | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228481
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | Just to clarify, the problem I'm having has to do with configuring an
| | additional Outlook POP3 mailbox in Outlook. The exchange mailbox on
our
| | SBS2003 server works fine.
| |
| | I have tried everything you suggested including:
| | 1) Creating new profile
| | 2) Outlook safe mode
| | 3) Disabling Windows firewall and anti-virus.
| | 4) I didn't try OWA as this has nothing to do with POP email in Outlook
| (it
| | just accesses my exchange mailbox).
| | 5) Tried "My outgoing server (SMTP) requires authentication."
| |
| | With the new OL2003 profile I am back to the situation where if you use
| the
| | "Test Account Settings" button from within Outlook (Tools->Email
| | Accounts...) it fails with "specified server was found but there was no
| | response..." for both the POP and SMTP.
| |
| | If you perform the same "Test Account Settings" from the Mail control
| panel
| | it works!
| |
| | We see the same behaviour in OL2002 and OL2003.
| |
| | Outlook express works with the exact same POP account settings on the
| same
| | PC over the same LAN connection (using the same POP & SMTP ports) so I
| don't
| | see how this could be a firewall or ISA issue.
| |
| | --
| | Allan Williams
| |
| |
| |
| | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in
message
| | news:lM4Yk2s%23FHA.1236@xxxxxxxxxxxxxxxxxxxxxxxx
| | > Hi Allan,
| | >
| | > Thanks for updates.
| | >
| | > Please confirm that you have tried all the things in my reply. Also
as I
| | > now, if even upgrade to the outlook 2003, the issue still exists, it
| | > should
| | > be a pure client issue. Not relate to outlook XP but relate to a
corrupt
| | > email profile. I strong recommend you create a new email profile to
see
| if
| | > the issue still exists, if the issue still exists, you need to check
the
| | > firewall setting and anti-virus software on the client computer.
| | >
| | > You can refer to the following KB article to recreate a profile on
| outlook
| | > 2003:
| | >
| | > 829918 How to create a new e-mail profile in Outlook 2003
| | > http://support.microsoft.com/?id=829918
| | >
| | > I really appreciate your understanding on this issue, we need to go
| though
| | > it to identify the issue more clearly. Thanks for your effort.
| | >
| | >
| | >
| | >
| | > Best regards,
| | >
| | > Charles Yang (MSFT)
| | >
| | > Microsoft CSS Online Newsgroup Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | >
| | > ======================================================
| | > This newsgroup only focuses on SBS technical issues. If you have
issues
| | > regarding other Microsoft products, you'd better post in the
| corresponding
| | > newsgroups so that they can be resolved in an efficient and timely
| manner.
| | > You can locate the newsgroup here:
| | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | >
| | > When opening a new thread via the web interface, we recommend you
check
| | > the
| | > "Notify me of replies" box to receive e-mail notifications when there
| are
| | > any updates in your thread. When responding to posts via your
| newsreader,
| | > please "Reply to Group" so that others may learn and benefit from your
| | > issue.
| | >
| | > Microsoft engineers can only focus on one issue per thread. Although
we
| | > provide other information for your reference, we recommend you post
| | > different incidents in different threads to keep the thread clean. In
| | > doing
| | > so, it will ensure your issues are resolved in a timely manner.
| | >
| | > For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | > check http://support.microsoft.com for regional support phone numbers.
| | >
| | > Any input or comments in this thread are highly appreciated.
| | > ======================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | >
| | > =====================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
so
| | > that others may learn and benefit from your issue.
| | > =====================================================
| | >
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | > --------------------
| | > | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | > | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | > | References: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
| | > <zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
| | > | Subject: Re: Outlook XP POP issue with SBS2003 SP1
| | > | Date: Tue, 6 Dec 2005 09:38:59 -0700
| | > | Lines: 203
| | > | X-Priority: 3
| | > | X-MSMail-Priority: Normal
| | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| | > | X-RFC2646: Format=Flowed; Original
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| | > | Message-ID: <el$FQOo#FHA.984@xxxxxxxxxxxxxxxxxxxx>
| | > | Newsgroups: microsoft.public.windows.server.sbs
| | > | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net 142.179.167.5
| | > | Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| | > | Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:228121
| | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > |
| | > | No go. Ieven tried upgtrading to OL2003 on the same PC and it
fails
| as
| | > | well.
| | > |
| | > | I can't see it being a firewall issue if Outlook express works on
the
| | > same
| | > | PC with the same POP account.
| | > |
| | > | --
| | > | Allan Williams
| | > |
| | > |
| | > |
| | > | ""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in
| message
| | > | news:zyeQtIv9FHA.832@xxxxxxxxxxxxxxxxxxxxxxxx
| | > | > HI Allan,
| | > | >
| | > | > Welcome to SBS newsgroup.
| | > | >
| | > | > Issue description:
| | > | > =============
| | > | >
| | > | > I understand that after upgrading to SBS 2003 domain, your entire
| | > client
| | > | > computer with outlook XP installed encountered problem in using
POP3
| | > | > accounts and SMTP accounts.
| | > | >
| | > | > Analyzing and suggestion:
| | > | > =============
| | > | >
| | > | > In order to isolate the issue, we may need to gather more
| information:
| | > | >
| | > | > 1. Do you encounter any problem when you use the account for the
| | > outlook
| | > | > XP
| | > | > user to logon the OWA from that client computer? You can access
OWA
| | > via
| | > | > http://server ip address/exchange.
| | > | > 2. As you said when you use outlook XP to connect to Exchange 2003
| | > server,
| | > | > you will encounter "specified server was found but there was no
| | > | > response...", we may check it on the client side to see if there
are
| | > some
| | > | > things that block the connection.
| | > | >
| | > | > Step 1: Disable any antivirus and/or firewall applications
including
| | > | > Windows firewall.
| | > | > --------------------------------------------------
| | > | > Sometimes antivirus and/or firewall applications, such Norton,
| McAfee,
| | > | > might cause this problem, please temporarily disable them and then
| | > check
| | > | > if
| | > | > the problem exists. (Please note that although you OE works well
as
| I
| | > know
| | > | > they do not use same ports on the client computer)
| | > | >
| | > | > You can test the port 25 from your client computer, please
| carefully
| | > go
| | > | > through the article below:
| | > | >
| | > | > 153119 XFOR: Telnet to Port 25 to Test SMTP Communication
| | > | > http://support.microsoft.com/default.aspx?scid=KB;EN-US;153119
| | > | >
| | > | >
| | > | > If the problem persists, please go on to step 2.
| | > | >
| | > | > Step 2: Check "My outgoing server (SMTP) requires authentication."
| | > | > -----------------------------------------------------
| | > | >
| | > | > 1. In Outlook XP, please select Tool -> E-mail account
| | > | > 2. Select "view or change existing e-mail accounts" and click
Next.
| | > | > 3. Double click your email account in the list
| | > | > 4. Click "More settings"
| | > | > 5. Select "Outgoing server" tab
| | > | > 6. Select the checkbox" My outgoing server (SMTP) requires
| | > | > authentication."
| | > | > 7. Click OK and Click Finish
| | > | >
| | > | > If the issue persists, please go to step 3.
| | > | >
| | > | > Step 3: Start Outlook in Safe Mode:
| | > | > -------------------------------------------------------
| | > | >
| | > | > If this issue persists, please start Outlook Safe Mode to test the
| | > issue.
| | > | > Outlook Safe Mode will disable all extensions, corrupted
resources,
| | > files,
| | > | > registries, or templates.
| | > | >
| | > | > (1) Click Start, and then click Run
| | > | > (2) Type "Outlook.exe /safe" and click OK. (Without quotation
marks
| | > but
| | > | > there is a space in front of "/")
| | > | >
| | > | > Step 4: Rename cache file.
| | > | > ------------------------------
| | > | > 1. Close Outlook
| | > | > 2. Please perform a search on your computer to find the following
| | > files
| | > | > and
| | > | > rename them.
| | > | > "extend.dat" To "extend.old"
| | > | > "outcmd.dat" To "outcmd.old"
| | > | > "frmcache.dat" To "frmcache.old"
| | > | > "views.dat" To "views.old"
| | > | > 3. Open Outlook
| | > | >
| | > | > I appreciate your understanding on this issue, please feel free
to
| | > post
| | > | > back the results. I am glad to be of assistance.
| | > | >
| | > | >
| | > | >
| | > | > Best regards,
| | > | >
| | > | > Charles Yang (MSFT)
| | > | >
| | > | > Microsoft CSS Online Newsgroup Support
| | > | >
| | > | > Get Secure! - www.microsoft.com/security
| | > | >
| | > | > ======================================================
| | > | > This newsgroup only focuses on SBS technical issues. If you have
| | > issues
| | > | > regarding other Microsoft products, you'd better post in the
| | > corresponding
| | > | > newsgroups so that they can be resolved in an efficient and timely
| | > manner.
| | > | > You can locate the newsgroup here:
| | > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | > | >
| | > | > When opening a new thread via the web interface, we recommend you
| | > check
| | > | > the
| | > | > "Notify me of replies" box to receive e-mail notifications when
| there
| | > are
| | > | > any updates in your thread. When responding to posts via your
| | > newsreader,
| | > | > please "Reply to Group" so that others may learn and benefit from
| your
| | > | > issue.
| | > | >
| | > | > Microsoft engineers can only focus on one issue per thread.
| Although
| | > we
| | > | > provide other information for your reference, we recommend you
post
| | > | > different incidents in different threads to keep the thread
clean.
| In
| | > | > doing
| | > | > so, it will ensure your issues are resolved in a timely manner.
| | > | >
| | > | > For urgent issues, you may want to contact Microsoft CSS directly.
| | > Please
| | > | > check http://support.microsoft.com for regional support phone
| numbers.
| | > | >
| | > | > Any input or comments in this thread are highly appreciated.
| | > | > ======================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > | > rights.
| | > | >
| | > | >
| | > | > =====================================================
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | > =====================================================
| | > | >
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > | > rights.
| | > | >
| | > | > --------------------
| | > | > | Reply-To: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | > | > | From: "Al Williams" <donotreplydirect@xxxxxxxxxxxxxxxx>
| | > | > | Subject: Outlook XP POP issue with SBS2003 SP1
| | > | > | Date: Thu, 1 Dec 2005 11:07:53 -0700
| | > | > | Lines: 30
| | > | > | X-Priority: 3
| | > | > | X-MSMail-Priority: Normal
| | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| | > | > | X-RFC2646: Format=Flowed; Original
| | > | > | Message-ID: <OBlBnIq9FHA.2832@xxxxxxxxxxxxxxxxxxxx>
| | > | > | Newsgroups: microsoft.public.windows.server.sbs
| | > | > | NNTP-Posting-Host: s142-179-167-5.ab.hsia.telus.net
142.179.167.5
| | > | > | Path:
| | > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
| | > | > | Xref: TK2MSFTNGXA02.phx.gbl
| | > microsoft.public.windows.server.sbs:227064
| | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > | > |
| | > | > | Recently upgraded to SBS2003 SP1 from 4.5.
| | > | > |
| | > | > | We are using exchange, but some of my users had secondary POP
| | > accounts
| | > | > they
| | > | > | checked with Outlook. The problem is none of my clients using
| | > Outlook
| | > | > XP
| | > | > | can get mail from the additional POP3 accounts set up
previously
| for
| | > | > some
| | > | > | reason. We have double verified the settings and they are
correct
| | > (and
| | > | > used
| | > | > | to work on 4.5).
| | > | > |
| | > | > | Outlook express works fine with the same settings on the SAME
PC
| so
| | > it's
| | > | > not
| | > | > | a firewall/ISA issue (ISA clinet is installed and working).
| Outlook
| | > | > 2000
| | > | > | and 2003 both work fine on other PC's, it's just the Outlook XP
| | > users
| | > | > that
| | > | > | are affected and they don't want to upgrade at this time.
| | > | > |
| | > | > | The failure is as follows:
| | > | > |
| | > | > | If you use the "Test Account Settings" button from within
Outlook
| | > | > | (Tools->Email Accounts...) it fails with "specified server was
| found
| | > but
| | > | > | there was no response..." for both the POP and SMTP.
| | > | > |
| | > | > | Funny thing is if you perform the same "Test Account Settings"
| from
| | > the
| | > | > Mail
| | > | > | control panel it works!
| | > | > |
| | > | > | Anyone else seen this or have any ideas?
| | > | > |
| | > | > | --
| | > | > | Allan Williams
| | > | > |
| | > | > |
| | > | > |
| | > | > |
| | > | > |
| | > | >
| | > |
| | > |
| | > |
| | >
| |
| |
| |
|
|

.