RE: Can't install Outlook 2003 upgrade on client
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Thu, 08 Dec 2005 05:36:38 GMT
Hello Michael,
Thank you for posting in the SBS newsgroup.
Also, many thanks for Edhy's great input.
Considering the current condition, please kindly answer and perform the
following questions and steps:
1. What version of Outlook was running on the previous Windows 2000
workstations (Outlook 2000 or Outlook 2002)? Please completely uninstall
the previous Outlook client on the specific workstations, and then try
again.
2. Did you run "Add User Wizard" and "Set Up Client Computer wizard" to
create appropriate user account and computer account, and then join the
computer into SBS Domain through http://SBSServerName/connectcomputer link?
If not, please try the following steps on the client workstation and see
how it goes:
a. Log on locally as a local administrator to the client. In Control Panel,
double-click System. On the Computer Name tab, click Change, select
Workgroup, type a workgroup name and click OK. Click OK when prompted to
restart the computer.
b. On the SBS server, delete the user and computer accounts, click Add a
User in Server Management\Users. Follow the instructions to create user and
computer accounts, then click "Assign Applications to Client Computers" to
assign Outlook to this computer.
c. On the client, open IE, go to http://SBSServerName/connectcomputer and
follow the instructions to join domain, and install the Outlook 2003.
3. If the issue persists, please perform the following steps to check if
the issue can be resolved:
Step 1
=====
Refer to the following article to remove some Windows Installer related
registry keys
Q290301 OFFXP: Windows Installer CleanUp Utility
http://support.microsoft.com/support/kb/articles/q290/3/01.asp
Step 2
=======
Delete the keys in the registry
>From the Start menu, go to Run, type REGEDIT and press Enter.
Locate the following keys and delete them. If you cannot find one key, just
skip it and try the next key.
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\<OfficeGUID>
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\<OfficeGUID>
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\<Office GUID>
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\<Offi
ceGUID>
Step 3
========
Save the registry value and delete it.
Locate the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\<SID>\products\<OfficeGUID>
In the Registry menu, click "Export Registry File", type a file name, and
then click Save.
On the Edit menu, click Delete, and then click Yes.
Quit Registry Editor.
Step 4
=====
Delete remaining folders
In Windows Explorer, locate and delete the following folders:
<drive>:\Program Files\Microsoft Office
Step5
=====
Install Office 2003 again
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
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>Thread-Topic: Can't install Outlook 2003 upgrade on client
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>From: =?Utf-8?B?TWljaGFlbCBDb21taW5z?=
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>Subject: Can't install Outlook 2003 upgrade on client
>Date: Wed, 7 Dec 2005 08:29:03 -0800
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>I and my office are new to SBS 2003 and severalof our client computers
aren't
>yet joined to the domain. On a client computer that previously had Win
2000
>and wasn't yet joined, I defragmented the disk,I upgraded to XP then
joined
>the domain. So far so good.
>
>Then I tried to install the Outlook 2003 upgrade; the link that was on the
>desktop was no good and I had to navigate to the ClientApps folder on the
>server. First got an error message "cannot open registry key
>HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Optional
Components\MAPI.
> Verify that you have sufficient permissions to access the registry or
>contact your computer manufacturer's support."
>I was logged on as Administrator.
>The next error message was "Error 1402 Can't open registry key
>HKEY_LOCAL_MACHINE
>software\Microsoft\Windows\CurrentVersion\Setup\MigrationDLLs. Verify that
>you have sufficient permissions to access the registry or contact your
>network administrator."
>
>I tried a second time with the same results.
>
>I ran Registry Mechanic and tried a third time with the same results.
>
>--
>MC
>
.
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