Re: Fax server failing to route to email. (paging "Brandy")

Bummer...

I suggest we page "Brandy"...


Jerz




"Jerz" <Jerz@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ek7cYXz9FHA.2320@xxxxxxxxxxxxxxxxxxxxxxx
> Sang -
>
> The mail system dll error is to be expected since outlook or outlook
> express is probably not installed on your sbs server I have attached a
> thread with the same issue for you to check out.
>
> Hope That Helps!
>
> Jerz
>
> ...............................................................................................................
> Thanks Brandy!
>
> I discovered the other night the two issues were more than likely
> unrelated;
> I must have inadvertantly unchecked the anonymous access for
> authentication
> on the smtp virtual server so once I rechecked the anonymous access box
> faxes started to be routed. Rerunning the fax wizard did not fix this
> problem; I must have rerun it a dozen times prior to discovering my error
> through googling. It seemed like the wizard *thought* that I didn't
> change
> anything so it didn't bother to update its' settings.
>
> Thanks for the tip on the "mail to" option; I'll try that today. I
> assumed
> (bad thing to do) that the option was there to reroute or retry a stuck
> fax
> so it would reach it's destination using the same routing method that was
> used when the fax was originally received.
>
>
> Jerz
> (if you don't break it... you'll never know how to fix it)
>
>
> ""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:hOxt2vM6FHA.3796@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hello Jerz,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I understand that the SBS 2K3 Server does not correctly route the
>> incoming
>> fax to the mail recipient. If I have misunderstood your concern, please
>> let
>> me know.
>>
>> Actually, there are two issues occur on your side:
>>
>> a. When you right click the fax, select Mail To, you got "Mail System DLL
>> is Invalid" error message.
>>
>> b. Incoming fax does not being routed to the email.
>>
>> We do not suggest that reinstall Fax Service at the very beginning
>> without
>> trying any troubleshooting steps. Please see my following suggestions for
>> each of the issues:
>>
>> My reply is a bit long, so please take your time to perform the steps.
>> Thanks a lot for your co-operation!
>>
>> 1> For issue a:
>>
>> For the error message "mail system dll is invalid". This is an expected
>> error message on the SBS server with the "Mail To' option from the FAX
>> console, because this function calls the Outlook mail program to process
>> the request, however Outlook is not supported to be installed on the SBS
>> server. However, there is no known issue with automatic routing of
>> incoming
>> FAXes.
>>
>> To workaround "mail system dll is invalid" issue, you could replace the
>> DLL
>> file and call Outlook Express as the mail program:
>>
>> 1) Rename Mapi32.dll (the Exchange Server version) in \windows\system32
>> to
>> mapi32x.dll.
>>
>> 2) Rename the mapistub.dll in \windows\system32 to mapi32.dll.
>>
>> 3) Now when you open the Fax Console, right click a Fax, and select "Mail
>> To", Outlook Express is invoked and we can use this send the fax manually
>> from the server.
>>
>> 2> For issue b:
>>
>> For the incoming fax stuck in the inbox issue, I would like to give you
>> following suggestion to troubleshoot it.
>>
>> I. First, I would suggest you to re-run the fax wizard to re-configure
>> the
>> fax routing.
>>
>> 1) Click Start, and select Server Management.
>>
>> 2) Under Standard Management, click "To Do List".
>>
>> 3) Under Management Tasks, select "Configure Fax".
>>
>> 4) In the wizard, click Next.
>>
>> 5) Specify the company name, phone number, fax number and address, then
>> click Next.
>>
>> 6) Select the modem to be used with Fax, and click Next.
>>
>> 7) Make sure that the radio button for "Set routing destinations for all
>> devices" is selected, and click Next.
>>
>> 8) Check the box next to "Route through e-mail". Immediately after doing
>> this, you will see a "Configure" link appear to the right-side of this
>> option. Click Configure. In the route through e-mail window, specify the
>> SMTP address of the recipient to send e-mail to. Click OK, then click
>> Next.
>>
>> 9) Click Finish.
>>
>> 10) Please send a test fax to the server, then check the mailbox used in
>> step 8 above for the incoming fax.
>>
>> II. If the problem persists, I would suggest you check the following
>> settings.
>>
>> 1) Open the Fax Service Manager.
>>
>> 2) Right click FAX (Local) and select properties.
>>
>> 3) Click the Receipts tab.
>>
>> 4) 'Enable SMTP e-mail receipts delivery' and 'Use these SMTP settings
>> for??' should be both checked.
>>
>> 5) 'From e-mail address' should be 'SBSFaxService@xxxxxxxxxxxxxx'.
>>
>> 6) click the Authentication button.
>>
>> 7) Select "Anonymous access" and click OK.
>>
>> More detail info:
>>
>> 311529 SBS: How to configure the Shared Fax service to route incoming fax
>> jobs to a common inbox
>> http://support.microsoft.com/?id=311529
>>
>> III. Fax routing is controlled by a few files. We can check the files'
>> integrity and permissions and we can also check the other routing
>> methods:
>>
>> 1. Just double check, if you route a fax to a folder or printer does that
>> work? How about Sharepoint? (Sharepoint uses a different engine to
>> route -
>> if this work and the others do not then we know it is the standard
>> routing)
>>
>> 2. The files for routing are located in the %Systemroot%\system32 folder.
>> The file involved is: fxsroute.dll = version 5.2.2581
>>
>> There are also files in %sbsprogramdir%\client experience\faxrouteext:
>> SBfaxrouteext.dll, SBSfaxroutesnapin.dll, sbssharepoint.dll = Version
>> 5.2.2651
>>
>> Please check if Domain Admins have the 'Full Control' permission on all
>> of
>> these files.
>>
>> ====================
>>
>> If the issue persists, please help to gather following information for
>> further research:
>>
>> 1. On the server, run "eventvwr" (without quotation marks), check whether
>> there is any error. If yes, double click it, click the Copy button and
>> paste the full content to the Newsgroup.
>>
>> 2. Gather Activity Logging. To do so,
>>
>> a. Go to Server Management\Standard Management\Fax (Local).
>>
>> b. Right click Fax (Local), and select Properties. Activity Logging tab.
>>
>> c. Make sure that you have checked the two boxes: Log incoming fax
>> activity
>> and Log outgoing fax activity. You will see the Activity log folder
>> location underneath. By default, it locates at C:\Documents and
>> Settings\All Users\Application Data\Microsoft\Windows
>> NT\MSFax\ActivityLog.
>> Please paste the full content of the file to the Newsgroup.
>>
>> [Note]: Please do not customize any information inside the file.
>>
>> d. Also, please go to Inbox tab. Check whether you have checked the box
>> "Archive all incoming faxes to this folder". If yes, you can find all
>> your
>> faxes if they are undelivered to any of the four methods. By default, the
>> folder locates at C:\Documents and Settings\All Users\Application
>> Data\Microsoft\Windows NT\MSFax\Inbox.
>>
>> Please take your time to perform the steps. If anything is unclear,
>> please
>> feel free to let me know. I am looking forward to hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
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>>
>>
>>
>> --------------------
>>>From: "Jerz" <Jerz@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>>>Subject: Mail System DLL is Invalid
>>>Date: Fri, 11 Nov 2005 14:55:59 -0500
>>>Lines: 14
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>Message-ID: <umryxnv5FHA.3388@xxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: adsl-217-115-105.asm.bellsouth.net 68.217.115.105
>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:221426
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>In the fax console when I right click on the myriad of faxes that failed
>> to
>>>route ("Routing failed") to email and click on "Mail to" I get the error
>>>"Mail system is invalid"
>>>
>>>It seems that this suddenly started happening on the 28th of October,
>> 2005.
>>>Routing to the printer, sharepoint and a hardrive location all work fine.
>>>SBS 2003 also trys for several minutes (Retrying routing) before it
>>>finall
>>>fails.
>>>
>>>Should I try to uninstall and reinstall the fax service?
>>>
>>>Jerz
>>>
>>>
>>>
>>
>
>
> "sang" <sang@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:99DCEC70-D8D3-4B4C-A9A2-29C45AA86B1E@xxxxxxxxxxxxxxxx
>> Hi,
>> The fax server use to be able to route to email after recieving incoming
>> faxes. Now it just says routing failed, retrying and then just fails.
>>
>> It has no problems routing to sharepoint, or printer or storing in a
>> folder.
>>
>> Also when I try to right click on the failed faxes and select send to
>> route
>> them manually it says: "Mail system DLL is invalid"
>>
>> We have no problem sending and recieving mail otherwise.
>>
>> I've tried to run the fax configuration wizard again to try and correct
>> any
>> problems but it doesnt appear to help.
>>
>> Any help would be greatly appreciated.
>> Thank you.
>>
>> Sang
>
>


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